Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Kingston General Manager The General Manager is in charge of directing and arranging all activities of a Service Experts Heating and Air Conditioning service center. The General Manager manages the P&L, steers sales, and provides leadership to all employees and processes for the center. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician communicates with residential and/or commercial customers to answer questions, resolve problems, and verify complete customer satisfaction. The Service Technician also recommends products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the position also completes installation and service on inside air equipment and products, as well, and has the ability to follow controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist fields customer queries, complaints, and billing questions with the highest degree of courtesy and professionalism to resolve customer complaints with a one-call resolution. The Customer Service Specialist is also responsible for assisting in day-to-day running of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, following Service Experts radio and pager policies, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The person filling the position also interacts with the customer to confirm the customer is informed of scheduled appointments, reply to inquiries, and to help resolve concerns. The Dispatcher strategically plans and routes the most ideal technicians following established company processes.