How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you may have heard about the recent outages and may be living in fear of losing your home’s heating abilities in the dead of winter.

We are here to calm your fears!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code?

For complete instructions, please visit Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later may have some issues, including becoming unresponsive, not efficiently charging the battery, or turning off completely. Nest recommends recharging and restarting your thermostat to fix the problem and get it up and going again.

Indications of this issue include the following:
  • the thermostat being down on the Nest application and disconnected from the Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to shut down
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s performing slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

PLEASE NOTE: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, LISTEN TO THEM.)

After about 10 minutes of charging, detach the Nest Thermostat from the USB cord. If the component has turned on during this time, turn it off and then turn it back on again, manually restarting the Nest. Once it has fully restarted, plug it back in to reach full charge. After another 60 minutes of charging, unplug the Nest Thermostat and reattach it to its base.

You should be be ready to go and this point, but again, for more thorough instructions and information, see Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in reinforcements. Enter us! If Service Experts Heating & Air Conditioning set up your Nest Thermostat, please give us a call at 613-817-1591 or schedule an appointment online. If your Nest Thermostat was not installed by Service Experts Heating & Air Conditioning, please contact Nest Support here.

Additionally, do not let this situation scare you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is really saving money for you all hours of the day. When set it up properly, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings every day, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
Contact Us