Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh got a call from a wonderful man named Jimmy from the Raleigh area who told our team about a special project he was planning for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She depends on a wheelchair to move around and her residence was not wheelchair friendly, mostly because of the size of the equipment. When Jimmy became aware of the issue, he thought about remodeling the Tracy family’s residence to make it completely wheel-chair friendly. But because of the age of the home, the task was going to be a larger project than he initially planned. Finding his way around the obstacles, Jimmy opted to try converting the Tracy family’s carport into a wheelchair friendly living area, which would contain Kyla’s own playroom, bedroom, bathroom, and kitchen area.

Thrilled to have a working plan, Jimmy started contacting local businesses, including electricians, building supply companies, and plumbers and everyone said they would be happy to help and contribute services and supplies. He called Service Experts of Raleigh for the heating and AC portion of Kyla’s new living area. A couple of Service Experts employees went to Kyla’s home to find out more about the remodel and were amazed by how intelligent and friendly Kyla was and they decided they had to contribute.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 heating and cooling systems for Kyla’s new mini suite, but with the help of Lennox and RE Michel, Service Experts of Raleigh was able to hand Kyla’s family an invoice printed with the following:

“We’re honored to present you with a complete HVAC (heating and air conditioning) system at not cost as long as we can all get a hug.”

The team at Service Experts of Raleigh were over the moon to help provide such an incredible girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But there’s still more to do. Kyla’s family is fundraising to purchase a wheel-chair compatible vehicle to better transport Kyla and her wheelchair. To read more or to donate to the family’s van, please go to their GoFundMe account.

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