My Account
Register for My Account to manage your services, billing preferences and to schedule service appointments online.
- Manage your Enercare bill
- Book, reschedule & cancel your appointments
- Let us know when you’re moving
Important billing change
Between April and October of this year, your Enercare charges currently billed on your Enbridge Gas bill will be billed directly by Enercare. We will contact you once it’s time to make the change. Click here to learn more.
Why use My Account?
Save Time
- Book/cancel/reschedule service and maintenance appointments.
- View your Protection Plan details, renewal date and monthly price.
Available 24/7
- Sign in anytime and anywhere
- No need to talk to an agent
View & Pay your Bills Easily
- View and pay your bills
- Update your account information
FAQs
- If you don’t yet have an account, head to My Account then click “Register now” where you can log in with your Enercare account number or customer details. Fill out the required fields to set up your account.
- This occurs when the information entered does not match our internal system information. Please enter your account details exactly as they appear on the communications you’ve received from us. If you’re still having issues, please call our call center at 1-855-642-8607 and an agent will be able to help.
- Automated emails can take up to 10-30 minutes to arrive in your inbox. Please check your spam and junk folders. If you’re still having issues, call our call center at 1-855-642-8607 and an agent will verify that the correct email address is on file.
- There are several reasons why this might happen. The equipment in your home may not have coverage or it might not be from Enercare, or your protection plan may be ready for renewal. A quick call to 1-855-642-8607 can sort these details, we’re here to help.
- If you forgot your password or are locked out, press the ‘forgot password’ button to reset the password.
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