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We Can Repair Any Kind of Gas Fireplace in Kingston

Gas fireplaces make adding comfort to your Kingston home simple. Just flip a switch or squeeze a button for immediate heat.

They’re also fairly easy to use. Unlike their woodburning alternatives, there’s no need to put in firewood or clean up ashes. But like any other natural gas units, these fireplaces have to have regular service to help them run efficiently and avoid failure.

When your fireplace won’t ignite or won’t keep burning, the professionals at Service Experts Heating & Air Conditioning can help. Use our easy-to-follow hints first. If your fireplace still isn’t working correctly, give us a call. We can take care of any type. All of our technicians are NATE certified, which means they’ve finished in-depth training to better meet your needs. And all of our excellent work is backed by a 100% Satisfaction Guarantee for a year.*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a few explanations why your fireplace won’t turn on. Pull off the decorative plate below your fireplace to gain entry to its parts.

  1. Is a breaker tripped? Check your home’s electrical panel and reboot breakers as appropriate.
  2. Is the gas flowing? Verify the valve is in the “open” position.
  3. Is the pilot light on? If it has blown out, follow manufacturer instructions to rekindle. Connect the vent cap to block drafts from blowing it out.
  4. Pilot light ignites but won’t stay on? There could be trouble with the thermocouple, a metal safety sensor that controls gas flow.
  5. Pilot light stays lit but fireplace won’t heat? It could be the thermopile, a metal piece that converts heat to electricity to open the gas valve.

If you think there’s a problem with the thermocouple or thermopile, ask for help.

Fireplace is Making Odd Sounds or Smells

  • Rumbling or roaring noises? Adjust the flame and vacuum the burners once they’ve totally cooled.
  • Grinding or shrieking sounds? Have Service Experts Heating & Air Conditioning fix or install a new blower.
  • Funny odors? Clean the fireplace’s interior and flue using the steps below. If you smell rotten eggs or burning wires, shut off the fireplace, get fresh air in your home and get in touch with us immediately.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a consistent basis can help it run more efficiently and avoid expensive malfunctions. It may even help it last longer.

  1. Make sure your fireplace is fully cooled.
  2. Switch the gas off by rotating the valve to “off.”
  3. Take out the gas logs, check them for cracks and clean them with a soft-bristled brush.
  4. Extract the lava rocks, vacuum them individually and wipe away soot with the brush.
  5. Clean the internal parts of the fireplace with a vacuum hose attachment.
  6. Rub down internal edges with a wet cloth. Use warm, soapy water to remove dust or soot accumulation.
  7. Return lava rocks and logs in the same order.
  8. Clean the glass covering with special fireplace glass cleaner and let it dry. Windex is not recommended as it can corrode the glass or cause it to shatter.
  9. If you have a vented gas fireplace, examine the outside vent and get rid of debris such as leaves or bird nests.
  10. Ensure your carbon monoxide detector is functioning properly.

Schedule Annual Maintenance Today

Once your fireplace is running again, schedule annual maintenance with us. These examinations can potentially catch issues before they start. We’ll test your components for damage. We’ll also double-check there aren’t any leaks and that pressurization levels are right.


Our Health and Safety Commitment
At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.