We Can Repair Any Kind of Gas Fireplace in Kingston

Gas fireplaces make adding comfort to your Kingston home simple. Just flip a switch or squeeze a button for direct heat.

They’re also quite effortless to use. Unlike their woodburning alternatives, there’s no need to put in firewood or clean up ashes. But like any other natural gas units, these fireplaces have to have regular service to help them run efficiently and avoid failure.

When your fireplace won’t ignite or won’t keep burning, the professionals at Service Experts Home Services by Enercare can help. Use our easy-to-follow hints first. If your fireplace still isn’t working correctly, give us a call. We can take care of any type. All of our technicians are ACE-certified, which means they’ve finished in-depth training to better meet your needs. And all of our excellent work is backed by a 100% Satisfaction Guarantee for a year.^*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a few reasons why your fireplace won’t start. Take off the decorative plate below your fireplace to gain entry to its parts.

1. Is a breaker tripped? Check your home’s electrical panel and adjust breakers as needed.
2. Is the gas flowing? Verify the valve is in the “open” position.
3. Is the pilot light on? If it has blown out, follow manufacturer instructions to reignite. Fasten the vent cap to block drafts from extinguishing it.
4. Pilot light ignites but won’t stay on? There could be trouble with the thermocouple, a metal safety sensor that monitors gas flow.
5. Pilot light stays ablaze but fireplace won’t heat? It could be the thermopile, a metal piece that converts heat to electricity to open the gas valve.

If you suspect there’s a problem with the thermocouple or thermopile, get in touch with us for help.

Fireplace is Making Odd Sounds or Smells

• Rumbling or roaring noises? Adjust the flame and vacuum the burners once they’ve totally cooled.
• Grinding or shrieking sounds? Have Service Experts Home Services by Enercare service or put in a new blower.
• Odd odors? Clean the fireplace’s interior and flue with the steps below. If you smell rotten eggs or burning wires, shut off the fireplace, get fresh air in your home and get in touch with us immediately.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a consistent basis can help it run more efficiently and avoid expensive malfunctions. It may even help it last longer.

1. Make sure your fireplace is fully cooled.
2. Turn the gas off by turning the valve to “off.”
3. Remove the gas logs, check them for cracks and clean them with a soft-bristled brush.
4. Extract the lava rocks, vacuum them individually and wipe away soot with the brush.
5. Clean the internal parts of the fireplace with a vacuum hose attachment.
6. Rub down interior edges with a moist cloth. Use warm, soapy water to get rid of dust or soot accumulation.
7. Put back lava rocks and logs in the same order.
8. Clean the glass covering with special fireplace glass cleaner and let it dry. Windex is not recommended as it can corrode the glass or cause it to shatter.
9. If you have a vented gas fireplace, examine the outside vent and get rid of debris such as leaves or bird nests.
10. Check your carbon monoxide detector is functioning properly.

Schedule Annual Maintenance Today

Once your fireplace is running again, schedule annual tune-ups with us. These checks can potentially catch trouble before they start. We’ll test your components for damage. We’ll also double-check there aren’t any leaks and that pressurization levels are correct.