"Found the price very high for the service provided. Took 2 service visits."
"As usual the service from technician Terry Hamlyn was excellent. We were disappointed though that we did not receive any reminder of the scheduled maintenance from the of..."
"Prompt, curteous, lots of expertise and nice to have the same tech each time."
"Our technician, Dan, is always thorough, on time and most pleasant,"
"Prompt service.Problem fixed"
"An outstanding technician who knows what he is doing and provides meticulous, detailed service."
"Polite young man who knew the business."
"I think air filter should be half price with the cleaning of furnice"
"Very courteous and explained everything"
"Good customer interaction with understanding of energy saving tips. explained the use of a humidifier installation and function . this is now scheduled for next month."
"work done and explained"
"Arrived on time. Did an efficient review of the system and did not drag the check out for hours as some techs have done in the past."
"Courteous manner ,knowledgeable and efficient care of equipment for the past 7 years by this technician "
"Attitude and work ethic"
"Helpful with info. when asked"
"Service rep took the time to explain money saving tips with respect to managing the overall effectiveness and efficiency of the heating and cooling system. helped us deci..."
"Serve tech did an excellent job"
"Friendly service, efficient, explained any issues"
"The technician tried to sell us very costly and totally unecessary
"Service expert friendly, informative, followed up on previous service. He was extremely professional, polite and did everything to assure our next service fit our time sc..."
"service provider was efficient and courteous"
"Prompt arrival, good explanation of work, great to have same service an each time."
"As usual Dan performed the service very efficiently."
"The service technician who I have had for several years is always a true professional."
"Excellent service and a personable technician."
"Darren was knowledgeable, low pressure, and very easy to deal with. He carefully explained the pros and cons of each system and helped us to choose the one that was righ..."
"knowledgeable agent, personable"
"Dan is always prompt and efficient. He has been servicing our equipment for several years and we are totally satisfied with his work and friendly personality. "
"Dan arrived quickly and gave helpful advice"
"The technician is prepared to answer most of my questions and is quite knowledgeable."
"Technician very knowledgable and efficient"
"1) Told the tech that the system made gurling noises but he did not check it out
2) Didn't check the furnace, said the attic was too warm to work in
3) Said unit was no..."
"Terry is efficient honest and thorough "
"Your service technician Daniel gave me some helpful tips."
"Technician arriveded on time, provided several tips on running the system."
"I am out of town. My neighbour looked after this. He was impressed. I appreciated the help of Service Experts in arranging this visit in my absence."
"Competent friendly and informative service. "
"Technician was polite, efficient, and mad ensure to not damage my home: didn't mark walls, tread in dirt."
"Terry is always on time. He is very knowledgeable, extremely patient and polite. All my concerns get address as well as all my questions get answered. It is a pure pleasu..."
"TERRY IS VERY THROUGH AND DILIGENT .... "
"Jesse told us what he was doing as he went along. Very friendly and quiet. "
"professional and helpful advice"
"Pleasant respectful. Answered all my questions."
"We enjoy having daniel mitchell as our technician. He is personable, knowledgeable and efficient."
"courteous and competent"
"Dan has serviced my furnace, AC, and 2 gas fireplaces. He is thorough, efficient, professional, personal, and incredibly knowledgeable! So not only is he a great technic..."
"Very pleased with the service and professional manner of technician."
"Couteous, helpful service. As always."
"Jessie was very professional, gave explanations to questions I had, showed me things on the furnace we were discussing, very nice helpful young man."
"the young service man was polite,clean and very well read. did a fabulous job. Thank you."
"This is our third positive experience with a great tech Dan Mitchell!"
"The service consultant, Dan Mitchell, makes all the difference. He is always a pleasure to have for the service calls and is most reliable."
"Dan was very courteous and talked to me about what was needed and what shape the furnace was in as well as the fireplace."
"Dan Mitchell was my tech. Very informative, knowledgeable and helpful. Did a great job. Very apt representative for the company."
"Very efficient and frindly"
"Diligent and professional"
"Dave was friendly and very professional in the execution of his servicing our heating units."
"MOST THOROUGH SERVICING THAT I HAVE WITNESSED"
"he knows our furnace and he knows us."
"Because Dan is always so understanding and has helpful suggestions "
"Quick diagnosis and repair"
"Diagnosed the problem quickly, fixed it right away and offered great advise."
"Very professional and thorough"
"Very thorough. Good advice."
"Very pleasant serviceman."
"Don was prompt, polite and informative. Helped me get everything on equal billing. As always, very satisfied with the service/"
"Terry came in, got right on the job, checked and tested the furnace and propane tank valves, gave me a run-down on what he had done. In addition he found that the HRV sy..."
"Dan is efficient and effective in his use of time, pleasant and very informative in responding to questions. He represents his company and its product and services in a..."
"Service expert told me to cover at "hole" in the venting system in my unfinished basement as it was "wasting energy". He stated it was likely there from when the furnace..."
"Thorough inspection of the furnace was done"
"Very polite and friendly, and answered all of my questions."
"as always was overall very satisfied"
"Technition prompt, courtesy, knowledgible, helpful
"Eric was very personable ,thorough, "
"Timely and professional service. Technician was extremely informative and helpful."
"Servicing was thorough and explained in detail."
"My technician told me one of my fireplace logs was broken due to the previous technicians faulty handling of them. Also, noted that the previous technician had completely..."
"Dan is always on time and very professional."
"Technician was on time and was very courteous."
"On time. Answered questions. "
"Dan is thorough, knowledgeable and superb in all of his work !!!"
"Very friendly and helpful."
"The cable that was damaged causing the short was last manipulated when your company installed my new air conditioner replacing the old one. The wires stripped where they ..."
"A tech was able to see us on the same day."
"Quick, efficient, solved a minor query, pleasant"
"He always explains what was done. Recommends things that should be done. Always pleasant, very knowledgeable. Very good technician. "
"I know when they're finished everything is in good order."
"On time, clean, personable, reliable and not pushy"
"Technician explained why he was doing some minor adjustments to reduce furnace noise, improve drainage on condensate lines,and advised me what setting Hv should on. I w..."
"The problem was quite complex and the technision stayed at it until he had it resolved."
"I had an intermittent noise problem and Dan just waited until the noise occurred. It turned out it was not the furnace motor at all but the condensate pump. He had one in..."
"just happy he did his job, let me know he was running late. nice guy to deal with
"The service was excellent. We went through two cancellations by Service Experts which were inconvenient to us."
"VERY PROFESSIONAL AND HELPFUL AND EXPLAINED EVERYTHING"
"Service arrived at designated time; cautious with footwear covers, explained the necessary changes in the filter well."
"appt on time
very respectful to my concerns"
"Arrived on time. Did a great job."
"Pleasant service man, Dan....explained things well. Quick and efficient at the job."
"Punctual and respectful"
"Quick and exactly the level of service that I expected"
"Because you asked for it."
"Dan provided excellent advice re thermostat and air changer settings."
"The technician answered all our questions and identified an issue that will be dealt with in a subsequent visit"
"Eric Leblanc was very courteous, efficient, timely, & respected our home & property."
"Technician was careful to not damage my home."
"The technician who came (Terry Hamlyn) in addition to the annual maintenance service he came for, seemed to really clean up a new installation dealing with at least 4 iss..."
"On time, courteous, answered all my questions, gave me a couple of good tips on caring for my heat pump."
"Dan Chambers is a really great technician. He is polite, works well and answers any questions I have. I always request that he work on my heating and cooling equipment."
"Tech was thorough. Knowledgeable and answered all my questions. He made several good suggestions to improve the efficancy of our heating and cooling system. "
"He was very easy to get along with and a good sense of humour. He explained what he was doing and adjusted the fan speed to eliminate an audible resonance in the system ..."
"showed up on time
..respectful to our home"
"Terry has worked on our furnace and heat pump for years; we have always been very satisfied."
"terry was very informative"
"pleasant and efficient service"
"very friendly, helpful, and knowledgeable"
"Have had this technician before and he was both courteous and competent."
"I usually get my fireplace furnace and A/C checked in 1 appointment. Also I worked nights the night before and needed to stay up for the appointment. There were no appoi..."
"Daniel is always very polite and every time he has serviced my furnace and air conditioner manages to give me some advise/information that is useful."
"Professional, thorough. Helpful, informative service person. Quick (immediate) response time
Fixed the problem"
"A meticulous worker, Terry has kept our HVAC running flawlessly for seven years, explaining his actions in detail.."
"Technician was very polite. Quick and efficient in doing his job."
"Service person was on time and very efficient
"Always professional and ready to answer any questions that I have. All staff are
polite and efficient. Very happy with the company."
"Was very courteous and took the time to explain to my father about what the boiler needed."
"Polite , informative ,on time
"prompt , friendly, polite, efficient"
"Very promptly repaired. Downtime was limited."
"Good worker, polite and courteous. Interested in our satisfaction with the equipment and how well it is performing for us. Concerned about our comfort and satisfaction. P..."
"Dan is friendly and works efficiently."
"Terry came to inspect our heating equipment for insurability, but stayed to fine tune the cooling and dehumidification system as well. This ensured our old and new syste..."
"Dan arrived on time and is very knowledgeable"
"Technician provided honest appraisal of my system."
"Did exactly as expected, curtious"
"very helpful with energy savings (cost) tips with AC."
"Technician was pleasant and seemed to know what he was doing."
"Technician arrived on time, seems to be good at his job, had suggestions for being more energy efficient."
"Everything went as expected"
"He took the time to explain how to operate my air conditioner more effectively."
"Prompt efficient courteous service and took time to get a/c up and running again even though after 5 pm"
"Excellent service, on time and provided very good recommendations."
"technician was right on time, was very pleasant, efficient, quick and cheerful"
"On time and very knowledgeable.
"Very thorough and professional. Pleasant to deal with."
"Job done thoroughly and technician answered all our questions."
"Technician arrived on time, was polite, and provided prompted service. Next inspection was booked before he left."
"service was timely and efficient."
"The primary purpose of the visit was for a pulse test. But the technician did not have the proper equipment with him and the record he was given for what to do did NOT in..."
"Thorough. Provided ideas to optimize heating and air conditioning issues"
"The technician was friendly and seemed efficient. "
"the service man knows what i exspect him to do and that is a good job"
"Daniel was great. However, points off as when I was called by TLC to rebook as they couldn't come as originally scheduled on July 14, they didn't have a pulse test indica..."
"Terry was friendly, helpful, and informative with a few valid suggestions. We were most impressed."
"Terry is highly thorough, provided sound advice, and worked with care yet quickly. Our dog even liked him!"
"provided very useful hints re running an efficient furnace"
"Terry was systematic and thorough.h"
"Dan is very knowledgeable,thorough,helpful, pleasant, and does an exceptionable job.We ask for him every year.We are grateful to have him!"
"The technician was outstanding...he was informative, friendly, very focused on thorough and great service and work...we request to have him every time !"
"was on time
"Excellent communication with the tecnition"
"Technician Terry does a excellelnt job servicing our furnace & air conditioner. We always ask for him to maintain consistency & to build a professional working relationsh..."
"Dan goes well beyond the requirements of the service call. Provided my thoughtful and helpful advice on optimizing my heating and cooling through thermostat settings, ad..."
"Everything was fine, data and explanations were helpful. Just one thing: On June 29, the serviceman changed the filter, said "it was due" and took the old one away. In..."
"I am always confident when calling your company, that i will always have a job well done. I was very impressed when Toby came to help me decide on a new A/C.He made me fe..."
"Check up went very smoothly"
"Efficient, polite and took the time to give us helpful hints to get the most out of our air conditioner."
"Technician was careful not to cause damage in the house or in the garden."
"Very detailed service and good information for us."
"The service man was very friendly and honest. "
"polite and well manered"
"Gave us tips and hints."
"Service Experts offered quality work. The Technician arrived within the time period and provided quality work."
"Dan was very conscientious and informative and thorough."
"service guy did all that i mentioned to the girl I talked to , meaning NO up sale didn't trash talk my older furnace , didn't mention any What if's the furnace dies.
"Prompt, efficient, authentic "
"Dan answered all our questions clearly and was very helpful I suggesting how best to use the heat pump."
"I waited all day for the service experts to arrive. Upon arrival, I was told they couldn't fix the problem. It was going to cost me $ at least $400 to complete the leak s..."
"Terry was professional, courteous and knowledgeable. He took time to answer questions and was friendly."
"friendly, knowledgeable, courteous"
"Competent and courteous."
"Great service and advice about my systems and how to make them work to max efficiency and effectiveness. They cover their shoes before coming in. "
"Sales Consultant Toby Dodwell was pleasant, knowledgeable and advised us what was best for our home. Best personalized service. The Service Technicians, Al, Rick and Dere..."
"Dan showed up within the scheduled hours as promised and was as always very courteous and professional. He worked efficiently and quietly."
"They answered all my questions, and helped out with problems. Personally likable guys."
"Responded to our call immediately. Came soon after and was very constructive in dealing with the issue, even thought the heating had since come on. He thoroughly checked ..."
"Completed job in a timely and efficient manner."
"Terry & Derek did exactly what was required with politeness and expediency."
"prompt and very helpful service by an expert technician."
"Knew the technician. Dan was thoughtful and helpful as always."
"Very satisfied because Technician ( Terry ) was very efficient and very personable. He gave very thorough and easy to understand explanations and instructions. A frien..."
"came on time and completed the work efficiently"
"On time, very professional, discussed any repairs needing to be made"
"Came promptly. Was knowledgeable and helpful."
"Knows what he is doing and very friendly."
"Arrived on time, and offered comments about what was happening and why. The technician was professional, yet friendly and personable."
Excellent problem solving
Suggested resolution to my fireplace use"
"Dan is a competent tradesman and a pleasant,informed and credible representative of your company and the services it provides."
"Very friendly and took the time to explain advantages of new equipment "
"Arrived on time and did the work as expected. Resolved a problem we reported."
"very thorough capable and easy to talk with re concerns quality work"
"very friendly and knowledgeable technician"
"My daughter struggles with men being in the house and the tech was so incredibly respectful of that and of making sure everyone was comfortable. "
"Efficient and polite....gave some excellent info regarding filters. Very informative"
"TERRY DID A GREAT JOB ! Very experienced and knowledgeable."
"on time, very friendly, very business-like"
"Good service, very professional"
"Technician mis -diagnosed the problem, but returned and fixed the source of the furnace noise.. The company refunded the payment for an unnecessary valve."
"good communication with on-call tech"
"Terry is a great job, per usual. The noise is now less than it was (but still there)."
"On time and quick service with good advice provided."
"The serviceman was very thorough and explained everything he was doing."
"YOUR REPRESENTATIVE RETURNED ON HIS OWN TIME TO REPLACE A FILTER IN MY FURNACE"
"The tech arrived on time, completed the work needed quickly, and provided all information requested."
"Tech was one time and was very helpful."
"Thorough & good communication"
"Everything was completed in a timely fashion."
"Felt very satisfied with his arrival time and his very professional approach. "
"The technician came to my house quickly (no heat at 11pm), was very thorough and thoughtful of the fact that my furnace had just been serviced. Offered great tips to avoi..."
"Terry is always very thorough and patient! He always advises me of the status of my equipment. He also informs me of ways I could improve my system. I am, and always have..."
"I can't think of anything about which to criticize the service provider. "
"The service tech that serviced my furnace did not communicate with me very well. He also did not remove his shoes or put on the blue booties - he walked on my carpet and ..."
"Top notch service as always!"
"Prompt, effective, friendly service."
"He was slightly ahead of time, worked quickly and quietly, did a good job."
"The technician always does a very thorough job. He is polite and courteous."
"Technician very thorough and explained everything clearly"
"He was punctual, professional and pleasant"
"Experienced technician; very helpful with advice to optimize use of my system."
"Prompt response, technician seemed to know what he was doing, and it would appear has corrected the problem............we will see!!"
"On-time, polite, knowledgeable service man."
"Technician was pleasant, answered any questions we had, and very efficient."
"Terry is very professional and competent"
"We've got an excellent advice on how to keep our home comfortable as well as the latest information and offers from Service Experts."
"Dan M is an excellent and informative technician, who takes the time to explain the operation of the furnace and to provide tips to ensure its longevity and efficiency."
"Came early. Corrected the problem and explained what had to be done so that I totally understood what to do. Has always been very patient and always fixes the problem."
"Because this was the third time this appointment was postponed."
"I always receive very good service."
"Showed up on time and completed the work quickly. As a result I was able to get on with my day."
"Dan is a great, caring technician who knows us well and ensures that our system is functioning perfectly."
"Very thorough furnace check. EXplained thigs clearly to my wife."
"Daniel was more courteous than in the past. "
"Terry dId a great job with our fireplace, improving the way it starts up. He also worked on heatpump but unfortunately was not able to fix the problem on this call."
"Good advice and explanations. "
"Quick, professional and efficient. No lies, just the facts."
"Terry always goes above and beyond. He is the most knowledgable and helpful technician I have ever had experience with."
"Technician was pleasant, completed the work in a timely manner, happy to answer any questions I had."
"found defects and provide the estimate replacement parts"
"Serviceman was polite and knowledgable"
"Technician was prompt, courteous, efficient. He explained anything that required it."
"Dan was on time, congenial, and carried out his work with precision."
"Dan was was very helpful in explains the work he had done and setting up our next appointment I would be very happy if he returned at that time"
"Always receive clear and excellent service."
"I find the technician very pleasant and professional. He cleans any debris that may be involved with the service and is very helpful with hints ."
"Terry, the service person, is very competent and pleasant. The phone contact we have is always highly professional and there is prompt service. The service people show up..."
"They always do an excellent job
"Service centre called when technician en route Technician was on time, polite and efficient"
"very courteous & timely "
"Francis was to arrive between 10-12. At 12:10, without having any updates and clearly a no show from Francis, I called to understand if I was forgotten. I was put on hold..."
"Technician was polite, helpful, on time and cared about our issue as if it was his own."
"Jesse explained everything on his technician notes. He was polite, treated our home like his own, cared about things. Patient when questioned."
"Prompt, polite, efficient, clean service."
"Very careful, efficient and courteous. "
"Technician was excellent and spent the time to do a very good job"
"Tech was on time, courteous, informative and explained what he was doing. "
"The tech was friendly and efficient ."
"Informative, on time, good customer service. "
"Roy is very helpful and informative and very polite and knows what he's doing very happy with him servicing me."
"Arrived promptly. Courteous and efficient."
"Roy diagnosed the problem correctly and installed a new thermostat but did not perform the proper checks to ensure both heating and cool systems were functioning properly..."
"He arrived on time, let me know what he was doing and what he had done. "
"All work done properly and on time."
"Called to advise that she was running behind by 30 minutes very much appreciated."
"Rating would have been higher but the appointment was for between 2 and 4 pm,
service showed up at 2 minutes to 4."
"I had water leaking from an unknown source. John Park was able to find the source and fixed the problem. He did a great job and I am very pleased."
"Josh was on time, informative and one hell of a nice guy!"
"i am always happy with our tech. ha does great work is pleasant and helpful he is an asset to your company and deserves a bonus
"Jesse was right on time. Very polite and explained everything that he was to do. Changed our filter for us. Explained everything in detail that he did to furnace and air..."
"Very polite and informative "
"Technician provided good information"
"Zhao explained everything that he was doing and why he was doing it. Zhao represents your company very well."
"Annual preventative maintenance service takes less time with each passing year. We had an ac service where the tech didn't even look at the outside unit. Huh? "
"We have had the same technician several times. Always polite and efficient."
"Did not feel like I got clear information upfront on what my options were. Was quoted a price but was never shown the rate book until I called the office to confirm. Non ..."
"Roy was quick and efficient."
"Jesse is very personable and efficient."
"Brandon arrived during appointed time
Very friendly and courteous
Answered any of my queries
Exchanged furnace filters for proper fitting
Explained what he was doing ..."
"Yesterday I had a maintenance service call scheduled for between 4:00 – 6:00.
Craig arrived at my home around 4:00. He was extremely friendly and even brought my recy..."
"Very good explanation of work done and state of health of my system."
"Everything great except technician came at 415. Supposed to be between 12 and 4"