Kingston Home Services by Enercare Reviews

Average Customer Rating
4.7/5 stars based on 2,997 Reviews
mike J.
wolfe island, ontario
"technician was at my house for 20 minutes and determined it was a control board problem and quoted me almost $700 dollars to replace, i found the same board for sale for $56 US. Received the new board and i installed, took me 10 minutes and when the furnace was turned back on, the same problem existed, wrong diagnostics from your tech. brought another company in and the tech found the problem in 20 minutes and had it running for less then $120 and the repair had nothing to do with the control board."
ron N.
sydenham, ontario
"I am calling for warranty service on my ductless heat pump which was installed by ServiceExperts. My phone calls are being directed to enercare, but they tell me that they don't warranty or service ductless heat pumps. They told me to talk to Serivce Experts, but when I call the Kingston, ON number for Service Experts, it keeps on taking me back to enercare. Both Service Experts and Enercare literature told me that my warranty and servicing would continue to be provided when the switch took place to enercare, but right now that doesn't appear to be the case. I am ready to call the better business bureau and Costco as the original purchase was through Costco. Please call me (613-539-3674) and tell me what is going on. Also, you should be aware that it is extremely difficult to get an Enercare rep on the phone.... "all our agents are currently busy with other customers".Good grief."
tami P.
kingston, ontario
paul V.
kingston, ontario
john O.
kingston, ontario
"Came quickly and was on time, was very professional,"
bobbi H.
kingston, ontario
"Fast, friendly service. Thanks Joe V"
sam M.
bath, ontario
christian H.
kingston, ontario
"Technician knowledgeable, pleasant to work with."
ann L.
kingston, ontario
"Informative and pleasant gentleman who seemed to be efficient"
brian H.
kingston, ontario
pridemarine G.
kingston, ontario
"We are a commercial building and it is hard to find a company to work on our equipment, even thou you would not normally service us you still took on the work."
kathy M.
kingston, ontario
"Dan is excellent. Knowledgeable and customer focused"
gilles H.
kingston, ontario
"Joe is very professional"
mike E.
kingston, ontario
brett S.
kingston, ontario
tim P.
kingston, ontario
bill F.
kingston, ontario
"He found the problem very quicklyi"
rick / cheryl H.
gananoque, ontario
jill W.
amherstview, ontario
"Informative, polite and quick service"
jan G.
kingston, ontario
"Service went well and received lots of advice on how to optimize"
del C.
gananoque, ontario
"Friendly workers who installed the tank quickly and took the time to show me the functionality of the water tank."
gwyneth H.
amherstview, ontario
"Dan was friendly"
mary M.
kingston, ontario
"Very good service"
yolande C.
kingston, ontario
"Dan was, as usual, excellent and efficient."
leslie V.
kingston, ontario
"Rob ( technician)was polite, informative, honest and professional. Debra ( on the phone) was professional,understanding,enthusiastic and straight forward with answers. I called on a Thursday, a technician came Friday morning; parts had to be ordered which came in and I was called the next Friday to book for Monday. Even luckily had the same technician return ! Excellent all around."
paul K.
kingston, ontario
bryce H.
kingston, ontario
"I realise that it was Christopher's first visit to my home but I gave the answer above for the following reasons. 1 After servicing the downstairs fire, he left it running without informing me that it was still on. 2 He failed to reset the thermostat to 'Following Schedule' after he had set it to Hold whilst servicing the furnace. 3 When servicing the upstairs fire he did not put down a mat to protect the floor and carpet and in fact laid the glass directly on my Chinese carpet. Indeed, some of the cleaning agent fell onto said carpet. 4 Although he gave me a verbal quote for the defective gas valve, I expected this to be included in the maintenance report. Please send me a written quote."
mike A.
kingston, ontario
"Dan recommended using furnace filters at the MERV 8 level, but not higher, to avoid straining the system. He recommended keeping the house at a minimum temperature of 65 degrees F, even when we are away, to avoid damage to critical components caused by condensation arising at low temperatures."
shelby M.
newburgh, ontario
"I requested a quote for furnace install. Can't complain on friendliness of the team member, however the quote received was double what we were quoted elsewhere."
mitch S.
kingston, ontario
"Techs for furnace check and water tank install including the sales person were professional and personable"
robin M.
bath, ontario
"fixed issue very quickly"
scott J.
south frontenac, ontario
tom E.
kingston, ontario
"Jesse Handy is an accomplished technician with exceptional interpersonal skills. He performed in an efficient and affable manner, answering all our questions and taking the initiative to ensure that we had enrolled in the new service plan."
benn B.
kingston, ontario
"Very professional Service Technician. Explained that results of the annual service and answered other questions I had about my home heating systems."
margaret G.
kingston, ontario
"very efficient technician"
john A.
kingston, ontario
"experienced technician , knew his work"
john J.
adolphustown, ontario
rick G.
kingston, ontario
"Very professional service and installation"
gerhard T.
kingston, ontario
ken G.
kingston, ontario
brian W.
kingston, ontario
ning L.
kingston, ontario
brad B.
kingston, ontario
"This response considers the last two home visits: 14 Jan 22, furnace maintenance check; and, 20 Jan 22, tankless water heater installation. Both visits exceeded expectations. Dan Mitchell (service technician), and Eric and Geoff (installation technicians), performed exceptionally well. They were polite, respectful and responsive. Moreover, they were happy to answer any questions I posed to learn about how the systems function. I have always been very pleased with Service Experts and the latest two visits strengthened my satisfaction. Five stars."
john S.
kingston, ontario
john L.
kingston, ontario
john K.
bath, ontario
"Friendly and professional on time service"
penny A.
yarker, ontario
"Appreciate the quick help when furnace quit after working hours. The technician was successful in fixing the problem and getting the furnace working on the first call."
penny G.
joyceville, ontario
"I called at least five times over the day and no one responded till late in the day someone should have called us sooner! We were happy with the serviceman Dan"
bryce H.
kingston, ontario
"When I realised that the furnace was not working (with the outside temperature around -15°C), I called Service Experts and within an hour two technicians, Jesse H and Ben, arrived to sort things out. They soon discovered that the return air filter needed replacement and that also a pressure switch was faulty. Both these items were replaced and the furnace was checked for proper operation. They then discovered that the CO concentration in the exhaust was about ten times what was acceptable! Immediately they set about finding why and rectified the cause. At all times I was kept informed of progress and what needed to be done to get the furnace back in to efficient working order. Both Jesse and Ben were polite, friendly and respected my home. They would be welcome back for future servicing. Many thanks, Bryce Hunter"
ruth D.
kingston, ontario
sharon M.
bath, ontario
"Your service man work hard to try and keep the furnace working till the piece was replaced."
mary G.
amherst island, ontario
"Pleasant. Explained things."
andrew D.
kingston, ontario
"Prompt, friendly, highly competent service."
kevin R.
kingston, ontario
"We usually have the same service person most times. He is very thorough, friendly and has kept us in good shape with our furnace. In the past he has dealt with igniter issues many times until it became apparent that it needed to be replaced and he took care of that for us. We have been pleased with the service we have received over the years."
wanda M.
gananoque, ontario
"Rob Myles came during the specified time frame, wore a mask and gave me his card. He was very courteous, and serviced the furnace. I asked if he had an extra filter and he did - bonus."
frank C.
kingston, ontario
john O.
kingston, ontario
"Came on time, was very professional and was able to answer all my questions The only problem was the cost of our maintenance program DOUBLED with Enercare"
dinghe C.
kingston, ontario
"The technicians are very nice and professional."
al L.
inverary, ontario
john W.
bath, ontario
"I understand our next service if not booked personally will go by without your company reminder but you want to send be other emails instead"
lloyd W.
kingston, ontario
lou sinclair S.
kingston, ontario
"Punctual, followed guidelines."
susan W.
kingston, ontario
"Fast, friendly service. Part replaced immediately."
roger D.
kingston, ontario
"The tech who came never went to have a look at the furnace. When I described the problem he went directly to our nest thermostat. He fiddled with the thermostat and said call nest we dont do thermostats. I called nest and spent an hour on the phone wit a tech. The nest is now fixed and nest didnt charge a cent. I wish I could spend five minutes on an issue and make $98.00."
linda L.
kingston, ontario
"He was quick and efficient."
jackie M.
kingston, ontario
"Very personable and seems to know what he is doing."
dennis S.
kingston, ontario
"The technicians were polite, friendly and efficient."
patricia B.
kingston, ontario
"Prompt, efficient service"
jake L.
kingston, ontario
"Installers installed (began) the wrong furnace. After inspection of final instalation I discovered untaped holes in the sheet metal of the furnace (where someone had used self drilling screws, and then removed them). I also discovered the tape on the ductwork connections to the unit were only taped half way around (bottom half) leaving considerable gaps on the topside. Both my young daughters were home doing online learning. The two technicians doing the instal quite loudly were discussing topics that are not acceptable around young children, let alone in a customer's home. Talking about strippers might be considered acceptable shop talk, but has no place in a customer's home, especially where there are children present. Sales rep was awesome, and timeliness was good."
joan N.
kingston, ontario
"We are two OAPs who were treated with great respect, patience, and understanding by the Service Experts representatives"
robert C.
kingston, ontario
"The Sales Consultant,Brendan Rake, presented the facts about installing a tankless,hot water heater to me very well.Nate,Spencer,and Brad did the installation of the tankless,hot water heater, and they did very efficiently."
kirk D.
yarker, ontario
"My furnace was repaired and is now functioning properly."
norm H.
kingston, ontario
"Dan, as always, is knowledgeable, dedicated and polite. You should keep him!"
leo P.
kingston, ontario
"Tech was at home a little over 1 Hour from the timeI requested a service call"
sandi C.
kingston, ontario
"Pleasant and efficient service."
julian B.
kingston, ontario
ruth M.
glenburnie, ontario
"Prompt service- knowledgeable- professional."
tammy B.
kingston, ontario
"very expensive to blow on my thermastat and lightly brush with a paintbrush"
robert C.
kingston, ontario
gord W.
seeleys bay, ontario
"Quick service knowledgeable staff."
gabriel L.
kingston, ontario
"My service experts were very attentive to details and my requests."
roberts R.
kingston, ontario
"The service appointment went well. The condensate pump had been malfunctioning for some time. The technician understood what was happening and tried several ways to fix it. When that failed he turned out to have a replacement pump in his truck, which was very convenient. My attempt to sign up with an Enercare plan so far has failed. The Enercare number that the technician said to call (1-855-836-4281) gave only a busy signal on several attempts. I got a different number from an Enercare e-mail and did talk to someone. (I wrote down the number and the person's name, but at the moment cannot find them.) This person seemed to be promoting only a plan quite different from what I wanted, at a much higher price. At this point I said I wanted to have my recent contracts on hand while we were on the telephone. The person said she would call back, but hasn't so far. Upon checking my files I found the following: (1) For the recent service call (Dec.15, 2021) I paid $139 + tax. at the Dec.15,2020 service call. (so this is paying a year ahead, the appointment date for the 2021 service being made at the same time.) (2) The documentation for the 2020 visit did not include a page saying what plan I was on. The documentation of the 2019 service says that I was on a plan called "PLUS Maintenance". The back of the page is called "Plus Service Plan Agreement Terms" which I assume is the same plan. (3) A letter dated November 15, 2021 from Bruce Graham, a Vice President of Service Experts, says that I am currently on a plan called Armour Plus. He is promoting only an Enercare Protection Plan that after the initial year will cost "only" 13.99 per month (if I sign up soon enough), which is $288 a year, almost double what I recently paid. If the Armour Plus Service Experts Plan is roughly equivalent to the proposed new Enercare Plan then, based on the annual cost, it must be a more elaborate plan than what I actually on. (4) Both Graham and the Enercare telephone person claim 6 months free coverage. The Enercare person then says that the price will increase to $27.11 a month for the rest of the first year. Then it would drop to $13.99 a month. Graham did not mention the price increase for the rest of the first year, but at least they are consistent on the $13.99. Factoring in the price increase for the rest of the year, it does not look like I am really being offered 6 months free coverage, at most a trial period, after which I end up paying about the same as without the free offer. (5) I do not want to make monthly payments, I want to make only one payment for the year, as I have always done. The technicial said I should ask for plan Annual MH at $121 +HST. (MH I think means Maintenance Heating, or some such thing.)"
craig G.
kingston, ontario
"Quick next day turnaround. Both the sales staff and installer, were professional,"
susan F.
amherst island, ontario
"Because Chris figured out how to make one of our gas fireplaces work. We've had nothing but trouble having it start reliably."
ieuan M.
kingston, ontario
"It was clear that the technician knew what he had to do. Further he briefly described possible choices of action"
michael K.
kingston, ontario
"Quick response just before Christmas!"
nora B.
bath, ontario
linda N.
kingston, ontario
shelley M.
kingston, ontario
"All involved in assessing old furnace- replacing with new furnace were very pleasant, knowledgeable, extremely efficient with the process of removial and installation of new furnace -"
elaine C.
kingston, ontario
"Chris was very informative about our furnace, A.C and tankless water heater providing maintenance tips as well.he took the time to make sure his information was understood."
mackala J.
kingston, ontario
"Very efficient installation and excellent technicians."
david G.
kingston, ontario
"Excellent service"
sanders S.
kingston, ontario
chris L.
kingston, ontario
"Detailed walkthrough of my furnace and potential issues."
bernard H.
hartington, ontario
"On time and efficient."
tim R.
battersea, ontario
"Very knowledgeable, professional and considerate service technician."
john B.
kingston, ontario
"Technician was very professional and knowledgeable."
ron D.
amherstview, ontario
"excellant servicing!!"
dorothy R.
kingston, ontario
"He arrived on time, did the job and left"
john R.
harrowsmith, ontario
"The technician Chris Wannamaker arrived at my home out in the country during heavy snowfall conditions in excellent time. He diagnosed the faults in short order, explained to me in laymans language what went wrong and corrected the problem."
lund L.
kingston, ontario
"Mr Myles is a fantastic tech. Did a great job."
mike F.
lansdowne, ontario
nancy B.
kingston, ontario
"Very knowledgeable and did a thorough inspection and cleaning He was friendly a d pleasant t as well.."
sharon B.
bath, ontario
"Service was timely, professional and effective. Rob was courteous, patient, provided clear explanations in a concise manner. His follow up to installation inquiries was comprehensive and much appreciated."
alvin M.
kingston, ontario
"Friendly serviceman"
sheila D.
kingston, ontario
clara M.
kingston, ontario
"Inspector was very friendly and courteous and answered my questions well. A nice guy, and competent!"
george W.
kingston, ontario
"Friendly and efficient."
jean&carol P.
kingston, ontario
"Service performed by friendly and knowledgable person."
linda K.
kingston, ontario
"The technician Jesse H was very professional and polite. He completed the annual service efficiently"
ulla C.
kingston, ontario
jerry E.
inverary, ontario
"Professional, knew what he was doing and provided useful recommendations."
isabel W.
kingston, ontario
"Friendly and efficient"
john R.
kingston, ontario
"Prompt and reliable"
julie T.
kingston, ontario
linda K.
kingston, ontario
"Jesse took his time and checked the furnace thoroughly. He explained everything afterwards"
daryl G.
kingston, ontario
"Professionalism, Punctuality, Quality, Responsiveness"
len S.
wolfe island, ontario
robert M.
kingston, ontario
malcolm W.
kingston, ontario
"Jesse, the technician, made sure not to damage the walls and carpets in my home. He answered my questions knowledgeably and fully."
richard P.
kingston, ontario
john F.
kingston, ontario
terry W.
kingston, ontario
"We have always liked tge service and Debbie is a exceptional customer sevice lady."
sam N.
seeleys bay, ontario
"He seemed to know what he was doing, I did not."
andre G.
kingston, ontario
"Professionnel"
janet R.
kingston, ontario
"I would like Nate & Spencer to receive the promotional bonus offer- I tried to review them on google to give them exceptional feedback but it would not allow me. I thought they were top tier and I have been raving about the excellent service I received with my friends and colleagues. The service I have received reminded me of a small "ma & pa" business with honesty and commitment to providing exceptional service. Very, very happy- please don't change."
tony G.
harrowsmith, ontario
"The technician was on time, courteous, knowledgeable and helped me get set up on a new maintenance plan with enercare"
william M.
kingston, ontario
"Dan did an excellent job as usual in checking and cleaning furnace and boiler. He also helped me with the paperwork to ensure continuation of Service Experts service under the new contract with Enbridege."
james E.
kingston, ontario
"Dave was excellent! He guided me through the change over to Enbridge on the phone!"
paul E.
kingston, ontario
"Declan, the sales person, was more interested in making the sale than listening to what I was saying. This was very offputting. If I was not already a customer, i would have bought from somewhere else. I made explicitly clear to Declan that I wanted detailed info about the products and services only to find out after he was here and we were on the call to review info with the central office that I had not been given all the info. This was truly a disappointment and I really don't know how he will survive in this line of work for one organization as there isnt any reason to be a repeat / return customer with him as my salesperson. I've now had multiple interactions with salespeople from ServiceExperts and not sure I would have any more if they continue like this. The techs that completed the installation were quite friendly and, overall, helpful. I wish they had cleaned their up mess a bit before leaving and I was really (REALLY) disappointed that they installed on top of a rubber mat rather than ask me if I wanted it done that way (I didnt want it done that way). Otherwise, again, they were quite friendly and, overall, helpful."
jeff E.
kingston, ontario
"Good communication, quick and easy."
bob M.
kingston, ontario
"on time, respectful of my property.careful and knowledgeable. Offered me tips on how to better utilize my equipment. No mess left when he was gone."
deirdre C.
kingston, ontario
beth C.
kingston, ontario
"Dan helped me sign up with the next folks."
toini J.
kingston, ontario
"the service mechanic was well informed and polite, his uniform was in good shape too."
christine M.
gananoque, ontario
"Paid attention to detail. Very knowledgeable. Wore mask Polite, friendly"
wendy C.
sydenham, ontario
beth L.
harrowsmith, ontario
"Courteous friendly and professional. I dont give 10s"
alice K.
kingston, ontario
"Our service person answered questions my husband and I asked. He also made some suggestions to us."
robert C.
kingston, ontario
debbie R.
kingston, ontario
chris S.
harrowsmith, ontario
lauren W.
kingston, ontario
"Polite, friendly, quick, and kept me informed."
donald B.
kingston, ontario
"Seems To Be A Very Good Job And We Are Getting Lots Of Heat"
larry D.
kingston, ontario
"Because of the service provided."
ashley P.
kingston, ontario
"Eric is friendly, had a cheery attitude, arrived on time and was quick in taking measurements."
sara W.
kingston, ontario
"I called at 5:30am on a Saturday and the technician was at my door at 8am. He quickly diagnosed the problem and fixed it. Excellent customer service."
james F.
kingston, ontario
judy D.
kingston, ontario
"Problem solved"
jennifer S.
kingston, ontario
"The one service gentleman was quite gruff and did not seem to want to be there. The younger service man was very friendly."
joan S.
kingston, ontario
russ B.
kingston, ontario
"Took care of problem within a couple of hours. The only thing I didnt like is that when I called to request service I was told we cant tell you when/if someone will come."
mr lacey L.
bath, ontario
"Rob Myles was very knowledgeable with the furnace in our home. He was quickly able to isolate, obtain, and install the necessary part to rectify the problem."
alison D.
amherstview, ontario
"Appointment was conducted well"
allan A.
kingston, ontario
"The technician took his time and advised me on what filters to use."
joie M.
kingston, ontario
jeff W.
inverary, ontario
"Went above and beyond to ensure that the system was working and even balanced the air fuel mixture."
fred W.
kingston, ontario
"Very pleased with all aspects of the installation."
wayne B.
kingston, ontario
"Efficient service and prompt, polite and professional."
bill H.
kingston, ontario
"Rob is always cheerful and positive he takes care of the appliances."
elaine A.
kingston, ontario
"Just as indicated in Google Review: At our annual Heating Maintenance appointment, Service Technician CW took some extra time checking out our system and discovered a problem with our heat exchanger. He advised us, ordered the new parts, came back the next week and installed everything. He also assessed & improved our gas line connection. Kept us advised each step of the way. Did a great job. He cleaned up (frankly, he left things looking better than when he arrived...). And - all covered under our extended warranty. EXCELLENT SERVICE. Thanks C!"
jennifer S.
kingston, ontario
crystal H.
bath, ontario
"The technician Rob was very polite and friendly and did a very good job."
dr pettis P.
kingston, ontario
"thorough knowledgable"
allison L.
kingston, ontario
mckale M.
kingston, ontario
"The technicians were great to deal with. However, we were not told how big the new recommended A/C unit was or how much room it would take up. As a result I have a sidewalk with an A/C unit on part of it and cannot get a wheelbarrow or lawn morrow from front yard to back. Not at all happy not being fully advised."
bedore B.
harrowsmith, ontario
david L.
kingston, ontario
"Excellent service by the technician Jesse Handy."
monty M.
kingston, ontario
"Rob was very informative and courteous"
al L.
napanee, ontario
"Great work"
dan L.
kingston, ontario
"Neat, respectful and explained fully extent of work performed."
barrie F.
kingston, ontario
jason H.
kingston, ontario
"Clear presentation"
leif N.
kingston, ontario
"The service tech Dan was very professional. Dan explained the service warranty we were interested in and helped us set it up."
brian L.
kingston, ontario
"Arrived on time, answered all questions I had."
orr-gunion O.
kingston, ontario
"Technician was very professional and responded to any questions I had."
harry B.
kingston, ontario
barry T.
kingston, ontario
murray M.
kingston, ontario
"Jesse, our Tech. was amazing and so sweet. He was very professional and polite. He respected my 88-year-old father, who is a retired Colonel from the Airforce, so that was amazing. He is a wonderful young man, and you are lucky to have him as an employee."
manuel D.
kingston, ontario
bonnie P.
kingston, ontario
frank H.
kingston, ontario
"Efficent, timely, good communicator"
michael L.
kingston, ontario
david T.
kingston, ontario
"Service person was knowledgeable and articulate"
susan W.
kingston, ontario
"There is a difference between this company and my present company over the condition of an aging water heater. But both said I should replace the item."
thompson T.
kingston, ontario
"Dan provided good service in a timely manner and was very knowledgeable about the change to Enercare and where we could find additional information. He came for a service call last year when our furnace failed and arranged for a replacement."
terence K.
erinsville, ontario
bruce C.
westport, ontario
"Very friendly and prompt service. Explained everything and gave us good information."
dr sankar S.
kingston, ontario
"Technician well informed and helpful with questions"
dr dubin D.
kingston, ontario
irene F.
kingston, ontario
julie F.
verona, ontario
"Service men were knowledgeable, polite and friendly. They also wore masks which were never removed."
bronskill B.
kingston, ontario
"The service representative was polite and very professional."
louise S.
kingston, ontario
kim K.
kingston, ontario
ian F.
kingston, ontario
"He installed a fan - should be a simple task, but then the remote would not work after he left. We now need to wait 2 days to have someone come back and fix it - the remote was working fine before the technician installed the new fan. We use the remote to operate the fireplace, therefore can not use at the moment."
tony M.
amherstview, ontario
carlos L.
kingston, ontario
bryan B.
south frontenac, ontario
xu H.
kingston, ontario
daniel T.
sydenham, ontario
"On Time Service. Polite efficient & wore a mask. Respected our property."
julie or john smol doing this survey C.
kingston, ontario
"very polite and efficient and helpful and answered all questions"
o'brien O.
kingston, ontario
elaine T.
kingston, ontario
"Thorough job, kept me informed"
brooke B.
gananoque, ontario
"Super fast service and quality work"
elizabeth M.
kingston, ontario
sherri G.
amherstview, ontario
"Rob was very professional, polite and informative and was right on time."
valda K.
kingston, ontario
elizabeth H.
kingston, ontario
"Excellent and professional service"
chris W.
kingston, ontario
st.andrews C.
kingston, ontario
"Excellent service"
guy F.
kingston, ontario
"Excellent sales and service provided"
scott W.
kingston, ontario
"Technician was very nice and looked like he did a very thorough job."
george L.
barriefield, ontario
"Timely and efficient"
greg L.
kingston, ontario
"dan was thorough and resloved the issue quickly"
marie L.
kingston, ontario
"Technician was not prepared for the appointment. I requested maintenance and new thermostat.He arrived without the thermostat, also did not not have filter for the furnace that required replacement. Also cut cover for the filter to now become insert. When questioned why it was fine as a lid for the past 17 years I was told that it was wrong before that he has 35 years experience. I think that a cover over the opening provides better seal then an insert. He also used my bathroom without asking when I stepped out to the garden."
william S.
kingston, ontario
"Chris was prompt, thorough and informative as he gave our furnace, fureplace and HRV their annual servicing. He went out of his way to explain their current condition and recommended corrective measures for newly identified code requirements."
chris A.
kingston, ontario
"Technician was great. He also explained the coverage plans taking affect in February. Gave me the phone number to call. Im lucky he explained the best plan cause the guy I spoke to on the phone was giving me the wrong plan. I had to tell the operator what plan I needed according to the technician."
hendrik E.
kingston, ontario
"The service was very profesinal"
millson M.
kingston, ontario
"Joe took the time to do the job right."
liz S.
yarker, ontario
"Joe varrette was my technician and I hope to convey how very much I appreciated his going above and beyond his job! My husband recently passed away and I have had to learn many things that do not come easily to me. He patiently explained everything that he was doing while I slowly took notes. He taught me well, not once showing any impatience or condescension. He also gave me full explanation on my heat pump and HRV system which I believe arent under my contract. People like Joe are the reason your business is successful; without such customer care, you would be just another business. I have also dealt with Debra in the office staff in Kingston and she too is the best voice you could have to represent your business. Her kindness and good communication when I really needed it with a very untimely furnace issue while my husband was hospitalized, was everything I could have asked for. I do hope that you see that they both offer so much more to your business than you could possible know."
robert C.
kingston, ontario
"The service technician did his job very well."
heather L.
kingston, ontario
david S.
kingston, ontario
"very helpful gentleman who answered questions about our furnace"
jim lynn macintyre M.
kingston, ontario
gerry and linda L.
kingston, ontario
"J Varrette was very helpful and answered all my questions."
rob P.
bath, ontario
shawn M.
napanee, ontario
"Excellent knowledge, skill, service, from technician."
jamie L.
kingston, ontario
james R.
glenburnie, ontario
marie L.
kingston, ontario
"Requested simple new thermostat when booking appointment. Technician arrived without it. Needed new filter as well it was not available. Technician used washroom without asking when I stepped out in the garden."
elaine S.
amherstview, ontario
"Your staff never disappoint. The service is always very professional and the staff are super friendly and helpful"
theresa G.
bath, ontario
"Very friendly and efficient service"
dee M.
kingston, ontario
al L.
napanee, ontario
"Rob was knowledgeable and fixed our problem"
peter C.
kingston, ontario
"On time, knowledgeable, tidy. Good recommendations"
justin H.
odessa, ontario
"Polite, punctual and knowledgeable."
todd S.
kingston, ontario
"Good"
jim H.
perth rd village, ontario
"Work completed well"
boon B.
glenburnie, ontario
"tech knows his work. company no longer offers service for heat pumps so I must go elsewhere"
mary(liz) M.
odessa, ontario
"showed up when suppose to. Very friendly"
robert C.
kingston, ontario
"Terry followed through and made sure everything was looked after and completed."
irene M.
kingston, ontario
anita R.
napanee, ontario
"Technician was very friendly and knowledgeable."
christine K.
kingston, ontario
"Service tech arrived early in my time slot and performed cleaning of furnace and fireplace in a thorough and efficient manner"
randy W.
kingston, ontario
bill S.
kingston, ontario
"Well other than needing a new furnace it was perfect"
anushka M.
kingston, ontario
"Robert gave us great service and good information for care and maintenance."
bruce S.
kingston, ontario
merna P.
gananoque, ontario
"He was quiet and polite and left no mess"
gary K.
kingston, ontario
"Very professional, excellent service from technician, Chris; #948."
joan M.
amherstview, ontario
"Have been in this house for just over 6 yrs--first time that I have had a computerized printout re function of my furnace and the first time that I have ever seen someone actually wash the glass and leave the gas fireplace SO CLEAN!!! Thankyou"
kyra G.
amherstview, ontario
"Technician was very helpful and friendly."
barbara E.
kingston, ontario
"Took the time to provide informative answers to all the questions I asked him."
judith P.
kingston, ontario
"Enquired about setting temp higher on my newly installed tankless water heater. Techs were here within 30 minutes. Wonderful service"
dave S.
kingston, ontario
david G.
kingston, ontario
"The technician was punctual, courteous and very efficient"
robin S.
seeleys bay, ontario
"we are always very pleased with the service from Service Experts"
murray M.
bath, ontario
"Terry is very professional and fully explained was he was doing and fixed the problem."
earla H.
kingston, ontario
"very pleasant."
wayne G.
kingston, ontario
karen T.
kingston, ontario
janiece N.
napanee, ontario
"Very nice & helpful man came."
john H.
kingston, ontario
"Excellent service"
jim lynn hendry H.
perth road, ontario
ieuan M.
kingston, ontario
"Very pleasant visit and also contact in the arrangement of the visit."
carolyn B.
kingston, ontario
"Our local Serice Experts maintenance crew (Kingston, ON) comprises a small group of very experienced, knowledgeable, and professional workers. Not only do they do the required system check-up tasks, but they are always happy to answer questions about maintenance that help the homeowner understand how to best keep the furnace/AC/HRV in top shape. We were disappointed to learn, however, that Enercare does NOT service HRV's and that the upcoming prices will be much higher than those currently retained during the transitional period. ***My responses below are based on CURRENT service and maintenance plans.***"
lloyd P.
kingston, ontario
"Prompt. Knowledgeable, friendly & Kind"
travis C.
kingston, ontario
melanie R.
kingston, ontario
"Technician was thorough, informative, polite and professional."
peter L.
kingston, ontario
"Prompt arrival. Thoroughness of his inspection and cleaning. Detailed explaintion."
rick B.
sydenham, ontario
"Same level of service as always. No issues."
shelley A.
kingston, ontario
"Nate and Spencer were friendly and professional. They worked quickly and efficiently."
lynda S.
kingston, ontario
"Polite, informative, answered our questions, Very thorough. He welcomed me bringing in my neighbour to get information on the Services you provide since she had asked me who we deal with and wanted to get someone for their home."
alvin B.
kingston, ontario
"The work on checking out your furnace and A/C was done fast and well."
brian H.
amherstview, ontario
"friendly knowledgeable tech."
rob C.
kingston, ontario
"Efficient, thorough, friendly."
rick G.
kingston, ontario
tim K.
kingston, ontario
"I was not at home and asked technician to call me later which he did and explained what service he provided."
barry T.
kingston, ontario
"Tecs were polite and helpful. Also great since of humor."
stephen O.
kingston, ontario
"Joe Varette provided professional, timely and friendly service."
terry P.
kingston, ontario
"As usual the tech were highly professional, efficient and courteous"
roy C.
kingston, ontario
"Service person was friendly, efficient and professional"
robert M.
stella, ontario
marian M.
kingston, ontario
"Very curtious,clean& formative ."
ian D.
kingston, ontario
"Quick service turn around with same day technician coming to our house and dealing with our problem."
regis B.
kingston, ontario
luong B.
kingston, ontario
veech V.
kingston, ontario
"Very friendly, very knowledgeable, very considerate"
larry H.
verona, ontario
tony M.
kingston, ontario
"Very knowledgeable,friendly and courteous"
gerald M.
napanee, ontario
"They were fast at changing the tank,"
brian W.
kingston, ontario
"Professional, personable service."
dawei Y.
kingston, ontario
sam A.
kingston, ontario
"The installer was vey knowledgeable & very professional!"
brenda B.
kingston, ontario
"Declan was friendly, seemed knowledgable and helpful."
bob K.
bath, ontario
"Rob was very professional & went out of his way to ensure our complete satisfaction & made this experience a 10"
betty D.
amherstview, ontario
"Very friendly, informative and helpful."
frank P.
napanee, ontario
"Took care to ensure no damage and cleaned everything thoroughly."
jeff G.
amherstview, ontario
mary B.
kingston, ontario
"Terry is an excellent service rep; polite, knowledgeable, informative."
ms greenlees G.
joyceville, ontario
"Very professional very through very good job! Very personal we are happy"
kathryn S.
kingston, ontario
allison T.
kingston, ontario
tammy H.
kingston, ontario
elizabeth H.
kingston, ontario
"Jesse was very courteous , respectful and helpful."
dianne S.
kingston, ontario
frank R.
kingston, ontario
"He was polite, respectful and did a complete job from beginning to end."
donald B.
kingston, ontario
burt H.
kingston, ontario
"He was polite, efficient and answered all my questions."
shaila A.
kingston, ontario
"Technician was so friendly and very professional. He answered all my questions very patiently."
april W.
kingston, ontario
chamberlain C.
kingston, ontario
andreas B.
battersea, ontario
"Friendly professional service"
sandra M.
amherstview, ontario
"Service Experts technicians are polite and knowledgeable. But the takeover by the new companys ridiculous price increases are not of value to any customer. Your prices are outrageous and regular people cannot afford it. So I will go elsewhere for my heating and air conditioning services. I liked service experts because it was local."
shu-nan C.
kingston, ontario
"THE WORK WAS CARRIED OUT PROFESSIONALLY WITH FRIENDLY NATURE."
kathryn R.
bath, ontario
"Such fast service & parts came the next day & were installed"
mrs cox C.
kingston, ontario
"Very respectful and deligent."
christine L.
kingston, ontario
"Agent/technician was personable, competent and efficient."
andrew H.
battersea, ontario
"Joe the technician did a very thorough job on our heat pump and furnace service."
steven and mary-ellen T.
bath, ontario
robert S.
kingston, ontario
"Knowledgeable quick and friendly as well as being informed of new programs"
john M.
kingston, ontario
mary M.
kingston, ontario
"My questions were answered"
bart P.
kingston, ontario
"Chris our technician arrived on time. He was very thorough and meticulous. The service was completed quickly and efficiently. ."
robert C.
kingston, ontario
"Over the years I have gotten to know the technicians. It is great to have a familiar face show up. I feel like Dan is an old friend now. Totally trust the service I get and any recommendations that are made."
dee M.
kingston, ontario
"I was told that a technician would call for service between 10am and 12pm. At 12:15 I hadnt received a call. I called the office, pushed 1 to stay in the que and I would be called back. An hour and a half later I still hadnt received a call. I called the office again and spoke to someone. I was told that dispatch hadnt actually sent the appointment to the local office."
frank P.
kingston, ontario
"efficient, friendly, on time,Please note,I will continue with Service Experts only if the new takeover company (Enercare) still continues to offer me my current Armour Plus plan @ $21.86 per month!"
michael W.
kingston, ontario
"Very knowledgeable member."
terry H.
kingston, ontario
"Courtesy, explaining what he was doing, provided referral to better filters, explained about the new warranty service"
doug M.
kingston, ontario
"Good communication. Technician was professional, efficient and performed his work quickly. He wore a mask."
yousef F.
kingston, ontario
"Very friendly and got everything done as quickly as possible"
frank c.
kingston, ontario
"detailed information on his service"
andrey A.
kingston, ontario
gary B.
kingston, ontario
"Knowledgeable and efficient workers"
laura B.
demorestville, ontario
"I have called about this code a couple of times but was always able to get hot water again. In speaking to the technician I should have a flush but his truck did not have a kit. So expected to wait 5 days or they will try to get here Monday evening. So 5 days without hot water. Unacceptable get a kit from another truck and get the job done."
patricia J.
kingston, ontario
"He helped me to figure out how a condominium furnace differs from a house one."
daniel R.
kingston, ontario
"polite and efficient service"
eric M.
amherstview, ontario
"3 techs did a nice installation and was neat and tidy Also polite and friendly"
dawne Y.
kingston, ontario
"Efficiency, professionalism"
mr lund L.
kingston, ontario
"Guy was informative, polite and professional"
morag F.
kingston, ontario
"tech was amazing. Professional, polite, thorough and very knowledegeable. Took the extra time to show me how the A/C & heating worked"
john R.
harrowsmith, ontario
"There was some aspect of the installation that had logistical problems, such as no converter kit, incomplete lighting ground wire installation."
hugo B.
inverary, ontario
"Joe was Friendly came in and did what he had to do and answered all my questions, overall well done ... thanks!"
paul J.
bath, ontario
"The job was done efficiently and effectively. The technician was courteous and was clear in what was required to do his job."
gopal S.
kingston, ontario
"Dan Mitchell explained the process and did a wonderful job,"
gilles H.
kingston, ontario
victoria C.
kingston, ontario, ontario
"I was pleased with your technician Chris even though I had asked for Jesse"
malcolm W.
kingston, ontario
"Technician was careful not to damage any part of the house or garden, especially inside walls when carrying a large case down to the basement."
rachael K.
kingston, ontario
"Very knowledgeable and courteous. Went above and beyond to get the install completed."
ed I.
yarker, ontario
"The technician, Joe, arrived in the scheduled time. He was courteous and diagnosed the problem promptly."
douglas B.
kingston, ontario
andrew E.
kingston, ontario
jean G.
kingston, ontario
"On time; pleasant, friendly and efficient. Sense of humour"
bill B.
amherstview, ontario
"The A/C unit was inspected and cleaned as requested."
darlene G.
kingston, ontario
"Jesse, is always pleasant, knowledgeable, and listens and gives a clear explanation to my concerns."
mitch S.
kingston, ontario
"Respectful, informative, punctual, friendly, easy to talk to"
maureen M.
amherstview, ontario
katarina G.
amherstview, ontario
"Friendly thorough.."
dan F.
kingston, ontario
"Chris did a very good job with our A/C service maintenance. He was very pleasant, arrived on time, did a thorough service maintenance check of our A/C equipment, offered a suggestion for the A/C unit outside and answered my questions. He kept everything clean and followed COVID protocols."
jim L.
kingston, ontario
"Jesse H is an honest tech, hard worker, explained what he was doing. Company did not honour its time frame coming 1 hour early but this is not on the tech. You rrating moved ipbecause of this visit."
charlotte M.
kingston, ontario
"I've had this gentleman for years. He's polite and easy to talk with when explaining what needs to be done."
christine B.
kingston, ontario
"Service Tech was personable and knowledgeable."
elio/maria G.
kingston, ontario
guotao Z.
kingston, ontario
"Felling"
swartz S.
kingston, ontario
"no complaints, great service"
david T.
kingston, ontario
"The technician was very good. Disappointed that our Service Agreement states it covers service calls but on last two occasiasions a service fee is included . This is bullshit>"
shirley M.
kingston, ontario
elaine C.
kingston, ontario
"My husband handled this appt and said the tech performed all the tests he should do, arrived in good time and was careful. I am unable to confirm this as I was not present."
doug S.
napanee, ontario
"The service provider KNEW exactly what the problem was before he even got here and looked at it - an earwig! He fixed it in no time and put he new part on that has a cover!"
frank P.
napanee, ontario
"Technician was very knowledgeable and persistent to find the problem."
sam B.
kingston, ontario
"He was so friendly and maintained distanced while keeping his mask on at all times. It was raining so he made sure there was no mess brought into the house. He explained everything to me. He was only there for the AC but he did mention I should get a better filter for the furnace in the future when I mentioned I will have them service it at a later date. He explained the monthly plans really well so I signed up for one."
neave N.
kingston, ontario
"the technician was thorough"
denise C.
kingston, ontario
"technicians are always pleasant, efficient and through"
mario L.
sydenham, ontario
"This was a consultation call and both employee's were extremely helpful and knowledgeable about your product and our old broken product. They spent a lot of time making sure we had the correct information to go forward."
linda H.
kingston, ontario
"Showed up on time, did the inspection."
white W.
kingston, ontario
"The technician was very efficient and friendly."
gina G.
kingston, ontario
"From sales to service excellent"
marc E.
kingston, ontario
elaine W.
kingston, ontario
"The service by everyone involved was efficiant, courtious,Nd very professional."
brad B.
kingston, ontario
"Service Experts has been my service provider for over ten years. I have always been extremely satisfied with the advice and care that has been taken to ensure my furnace and air conditioning systems function optimally. This visit was equally exemplary. Dan Chambers was very polite and offered excellent tips on how best to sustain and improve upon energy efficiency and maintenance."
dorothy W.
kingston, ontario
"Chris was friendly and helpful."
carolyne C.
kingston, ontario
beryl A.
kingston, ontario
bob T.
bath, ontario
john H.
kingston, ontario
"Dan answered all of my questions. He approached the cleaning and inspection very efficiently. Always a pleasure to have Dan work for us."