Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 1,563 Reviews
david S.
kingston, ontario
"The sales consultant was very professional and courteous to prepare the estimate onsite. The installation was scheduled promptly within a week after the contract was signed. The installation by the three technicians (names listed below) was clean and efficient with attention to details. Post install cleanup, both indoor and outdoor was done meticulously. A job well done by the B.E.S.T (Brad-Eric-Spencer-Toby) team!"
chris H.
kingston, ontario
"Dan was polite, found a few issues with the way my furnace was set up and fixed them!"
mabyn A.
odessa, ontario
"JESSE GAVE EXCELLENT, COURTEOUS AND KNOWLEDGEABLE SERVICE"
sam N.
seeleys bay, ontario
"Darren was not a forceful sales person. Time will tell though. If he phones me asking if I have made a decision yet, then he will be down graded very fast. Otherwise, he was very nice to deal with."
alexa moore M.
kingston, ontario
"Darren was extremely kind and knowledgeable"
john H.
kingston, ontario
"Terry set about the HRV repair and renovation very efficiently. The leak test of the air conditioner was inconclusive but the test and refill will be tackled in the Spring/Summer. Terry was careful to explain what he was doing and answered my questions."
janice S.
kingston, ontario
"Very helpful at exolaining"
susanne E.
kingston, ontario
"The technician was efficient and polite as usual. Hopefully, the loss of a year's worth of service that I paid for will be made up for this year."
david & susan G.
amherstview, ontario
"Knows products and services well. We have enjoyed working with Toby before. He has a great sense of humour."
ken D.
kingston, ontario
"On time, very efficient."
paul E.
kingston, ontario
"Very quick response time to our service call. Everything taken care of quickly and efficiently. All of my questions answered."
debbie B.
kingston, ontario
"The service expert was courtious, informative did, what I hope a good job.He represented himself in a professional manner, something that goes a long way.."
mr mcnevin M.
kingston, ontario
"terry consistently delivers great service and always takes time to explain any areas of concern in lay terms. He is polite, friendly respectful of our home. We look forward to his bi annual visits."
steven L.
kingston, ontario
"Danneu was very nice and helpful. Price was satisfactory"
david L.
kingston, ontario
"Excellent attention to detail."
paul M.
kingston, ontario
elaine S.
amherstview, ontario
"Your technicians are always extremely friendly, and professional. They always have helpful tips to help keep my furnace and AC running efficiently."
mr knapp K.
glenburne, ontario
"Service tech was informative and thorough"
george L.
barriefield, ontario
"Jesse was the consummate professional"
brian W.
kingston, ontario
debbie M.
harrowsmith, ontario
"On Time, knowledgeable, fixed the issue"
stephen C.
kingston, ontario
bill S.
kingston, ontario
"Everything was explained well and we didnt feel pressured."
william G.
kingston, ontario
"Well informed about product"
michael S.
kingston, ontario
tony D.
kingston, ontario
"Very efficient and knowledgeable"
bruce S.
kingston, ontario
charlotte M.
kingston, ontario
"Dan was very friendly and competent."
betty D.
amherstview, ontario
ms tolley T.
kingston, ontario
"Technician was very thorough, efficient and respectful of my home."
ann S.
kingston, ontario
mary W.
kingston, ontario
"Very polite and punctual"
mike R.
westport, ontario
robert S.
kingston, ontario
"Tech was on toe and quickly did the work and briefed me fully afterwars"
laura R.
kingston, ontario
"Terry was efficient and respectful during the time he was here. He provided some tips on proper ventilation and maintenance as well as some functions on the thermostat."
susan F.
amherstview, ontario
"Did a thorough job in estimating my house's heating and cooling requirements. Answered all of my questions."
alex C.
kingston, ontario
"Service was great but the price can always be better. I feel like furnace inspection is a money grab. Havent had it done in over 12 years and was told its good to go. Why get it inspected every year?"
alex C.
kingston, ontario
"Would have liked a more technical in depth explanation of the options...i.e. mass flow rate calculations, power and wattage requirements, hours for completion, mtbf (mean time before failure) of equipment etc. Thanks."
ruth R.
kingston, ontario
"Jesse H. was friendly, knew what he was doing, and was a problem solver."
andrew H.
kingston, ontario
"Jesse was very thorough in his work."
jayson M.
kingston, ontario
"Terry was very knowledgeable and patient. He answered our multitude of questions clearly and concisely."
richard M.
kingston, ontario
"checking the coolant level for the AC, it was a bit low. instead of topping it up and maybe selling me a new cap, he drained all of the gas, charged me $200 for a leak check that didn't find anything and then $400 to refill the gas."
elizabeth C.
kingston, ontario
"Terry was friendy and went over my bill and explained it to me."
richard L.
bath, ontario
"Service performed to expectations"
mr newton N.
napanee, ontario
"We were very pleased with the service we received."
ian L.
kingston, ontario
"Thorough personable and came early"
carol W.
sydenham, ontario
john C.
kingston, ontario
"The young gentlman was new to us. He introduced himself and took out his blue booties before proceeding into my house. He was ver respectful of his surroundings."
charles H.
odessa, ontario
"Wife and him did not hit it off completely thought he was a little chauvinistic and did not like dogs. Maybe both were having an off day."
shillane L.
kingston, ontario
"Jesse was extremely friendly and courteous. He also went above and beyond what I expected by re-leveling where my A/C unit is located to keep it running T it's optimum capacity."
bob K.
bath, ontario
"Dan went above & beyond in his service call. Was very patient in explaining things to us & very knowledgeable & passionate about his job."
brian H.
amherstview, ontario
"Very knowledgeable and explained things well."
el H.
kingston, ontario
"Very Knowledgeable and friendly. Answered all my questions"
michelle H.
kingston, ontario
"Always arrive at arranged time. Very pleasant and efficient. First time having Jesse service my system and he was extremely pleasant and professional."
mr fobert F.
bath, ontario
"Very Friendly and knowledgeable"
cheryl H.
bath, ontario
"EXCELLENT, that is all i say. Terry spent a lot of time explaining the issues with our almost new furnace and advised what need to be done to correct the issues."
mary C.
kingston, ontario
"Technician was very polite and explained the work he preformed"
sandra N.
kingston, ontario
"Jesse was prompt, very friendly and efficient"
chris M.
kingston, ontario
"Sales consultant was prompt, courteous and professional as were the installation technicians."
nada B.
perth road, ontario
"Jesse was efficient, professional, friendly and personable and easily answered all of my questions!"
mr parker P.
kingston, ontario
"Timing of call, during lunch hour."
lou sinclair S.
kingston, ontario
louise F.
kingston , ontario
"Jesse was very professional, efficient and knowledgeable and provided good tips for the upcoming season."
bill A.
kingston, ontario
"Pricing was quick and easy. Instal was quick and easy"
mr mrs morgan M.
kingston, ontario
enam H.
kingston, ontario
jim S.
verona, ontario
"Dan let us Know he would be a little late. He also took the time show me what to do for cleaning our unit and offered suggestions for me to for more efficient use of the heat pump."
dianne S.
kingston, ontario
"Cheerful thorough and knowledge able"
rob C.
kingston, ontario
bruce S.
kingston, ontario
"Was treated very friendly and professionally when I called into the office. Service was prompt..Dan very courteous and efficient"
bernard H.
hartington, ontario
"Dan is very informed and explains what and why things are or need doing."
dr matthews M.
kingston, ontario
barrie F.
kingston, ontario
"Professional, thorough, knowledgeable, courteous."
shari H.
harrowsmith, ontario
"Toby was very accommodating - first appt conflicted with a surprise drop-in and he got information and then left and came back a week later to discuss option he thought was best for my home."
joanne Z.
kingston, ontario
"Always respectful and thorough"
anna S.
kingston, ontario
"The technician came within the specified time and performed the service quickly."
theresa G.
bath, ontario
"ON TIME AND WORK COMPLETED"
marie D.
amherstview, ontario
"Very professional."
steve R.
bath, ontario
andrew B.
kingston, ontario
miss welsh W.
kingston, ontario
robert M.
kingston, ontario
"Jesse was efficient and professional"
jocelyn P.
kingston, ontario
craig G.
kingston, ontario
"Came in on a weekend for our convenience."
jan C.
kingston, ontario
"Insulation / casing of pipes outside house not finished yet. The work was not performed as I agreed with the Toby Dodwell Service Experts representative. Regarding the corrections, please analyze the photos taken by Toby Dodwell during the follow up visit. This is a new installation and the job is unacceptable. Please specify the deadline for removing defects."
robert S.
kingston, ontario
mrs nickles N.
kingston, ontario
"Dan is very likable, putting people at ease. He does his job efficiently."
frank P.
kingston, ontario
"Very professional"
ms locklin L.
kingston, ontario
"Efficient on time and very knowlegable"
mr henderson H.
kingston, ontario
harry T.
kingston, ontario
"Tech quickly diagnosed problem. Did not have repair part so went back to office and soon returned and made repair."
lloyd W.
kingston, ontario
don t. S.
kingston, ontario
"Because I was very satisfied."
mr w fitz F.
kingston, ontario
"Great service"
mr w fitz F.
kingston, ontario
"Courteous, efficient service"
mark H.
kingston, ontario
"Jesse was every help with tips."
mrs cox C.
kingston, ontario
"Unfortunately there were some booking errors which meant that one work item was not completed .I'm now awaiting another call to rectify the problem."
linda S.
gananoque, ontario
"I was told I would have my new air conditioner in 2 weeks. After calling I was told within a month. They finally sent out an installer who informed me they could not install without moving my gazebo which was permanently attached to my deck."
toini J.
kingston, ontario
"Terry & Jesse were very professional, polite and did an excellent job on the installation. They showed us everything they had done and explained how the new system works."
brenda F.
kingston, ontario
"Dan was very professional, courteous and very knowledgeable. He took the time to answer all our questions and gave us advice on how to make our home more energy-efficient. I highly recommend Service Experts for heating and A/C."
cliff S.
kingston , ontario
"Jesse was friendly, helpful and very professional."
paula K.
kingston, ontario
cindy P.
kingston, ontario
"Dan was extremely professional from the second I opened the door and him introducing himself and handing me his card throughout the whole process. He took the time to answer all my questions, I never felt like he was in a rush or my questions werent important. He provided lots of tips on heating and cooling. Extremely knowledgeable on the epquipment we had."
cheryl K.
kingston, ontario
"The technician was very professional, arrived on time, and reviewed helpful operational tips for the air conditioner"
stephen F.
kingston, ontario
"I was given a window of between 10 am and noon for the service call. By 12:05 pm the technician had not arrived. I called the office and was told he would be here by 1230pm. Technician did not arrive until 1:15 pm."
josh A.
kingston, ontario
daniel R.
kingston, ontario
"The technician was helpful and professional"
barbara A.
kingston, ontario
thomas N.
kingston, ontario
"Terry and his assistant Darren did a thorough inspection of the Air Conditioner and explained to me the deficiencies that may require updating the unit at a future date if the efficiency of the air conditioner is not satisfactory. Both of them were extremely courteous and were able to answer my questions."
william S.
kingston, ontario
"Complete. competent, friendly, informative and timely service. Technician went the extra mile to ensure the system is good for another season's service."
irene M.
kingston, ontario
"Jesse answered all my questions, very efficient and respectful."
gary B.
kingston, ontario
"Explained his service very clearly. Was knowledgeable."
mr cattermole C.
kingston, ontario
"Dan was very thorough."
linda L.
wolfe island, ontario
"Efficient and friendly service."
paul M.
kingston, ontario
"When installed we were never told we had to change filters every two months on a rental unit. We were upsold a maintenance package and told we had to do no maintenance because the package included everything. Now we are being charged for a service call to change a filter and told it was our responsibility. We feel misled and scammed."
carol R.
howe island, ontario
"Terry was personable and very thorough in servicing our system."
sharon B.
kingston, ontario
"Excellent in all respects as always!"
david T.
kingston, ontario
"Prompt arrival on time and knowledgeable."
john Y.
kingston, ontario
"Dave was extremely professional. I appreciate the way he takes time to explain all the technical aspects of the visit. He offers great tips and advice."
mr yates Y.
kingston, ontario
"Very thorough and helpful with questions"
mary B.
kingston, ontario
"Terry is always efficient, friendly & answers any questions we have about the equipment."
gillian A.
kingston, ontario
"Work was completed within the time window allotted. The technician was friendly and respectful and offered additional information about my system which was helpful."
mark K.
kingston, ontario
"Did what was expected. nothing beyond."
lois T.
kingston, ontario
"Jesse gave me information and answered my questions."
karl G.
kingston, ontario
"Very professional team. thank you"
bill S.
kingston, ontario
"Dan did an excellent job on the A/C, however, when I set it up with the office I had asked for a furnace service as well. According to the paperwork he had it was not scheduled/"
dawn M.
kingston, ontario
marjorie T.
kingston, ontario
"Jesse was polite and careful. He fully informed us of the problem he found and suggested a solution."
mrs connors C.
kingston, ontario
"polite, efficient, and timely."
al L.
napanee, ontario
"Jesse was very professional,friendly and thorough in his job.He explained what and why he was doing.Very happy with his work"
ms rutherford R.
kingston, ontario
"Came on time and did a swift and thorough job- all I could ask for"
mrs dickson D.
kingston, ontario
"quick to respond to problem and answered all my questions."
grace L.
kingston, ontario
"Very friendly and informative."
kelly L.
kingston, ontario
"Knowledgeable, polite, patient and able to put forth info in a way that I could understand"
sue A.
kingston, ontario
"The technician arrived early, was polite and respectful of our property, and seemed to work efficiently"
tony M.
kingston, ontario
"Greaatnjob"
elaine B.
kingston, ontario
"Everyone right from the person I spoke to at Cosco through to all the techs who came to the house were very happy to explain everything thoroughly. I couldn't be happier."
terry H.
kingston, ontario
"All our questions were answered thoroughly. We learned a great deal of info about our home that we did not previously know. Tech was focussed on our needs, did not seem rushed, or try to sell us something that we felt we did not need. Tech showed respect for our opinions and our home. Tech was well groomed, appropriately dressed, and was a non-smoker. Able to book the appointment and confirm all by email only; no phone tag or phone talk required."
michael G.
kingston, ontario
"Jesse was prompt, curteous and professional."
susan W.
kingston, ontario
"Dan worked several long hours in the heat and never complained. The job site as always was neat and clean when he left. He was careful of the garden plants he had to walk past."
denise C.
kingston, ontario
"Technician was pleasant, knowledgeable and on time"
robert H.
kingston, ontario
"Prompt pleasant professional"
linda S.
gananoque, ontario
"Both the office and the agent were wonderful and very helpful"
leona O.
kingston, ontario
"the technician came at time booked ,completed task ."
dianne C.
kingston, ontario
"Technician came when expected, was courteous and professional, checked the air conditioner, and explained what he found."
clive B.
kingston, ontario
"friendly and seemed to know what he was doing"
linda M.
kingston, ontario
"on time, polite, knowledgeable"
mike V.
amherst island, ontario
michael M.
kingston, ontario
brian S.
kingston, ontario
christine K.
kingston, ontario
mark S.
kingston, ontario
"Jesse was personable and very efficient. He was excellent in explaining the details of the inspection"
andrew F.
kingston, ontario
"Things were fine, just not feeling "very satisfied ". I wasnt aware that my service call was going to be split into two visits. It was an unfortunate surprise."
martin bradley B.
kingston, ontario
"Jesse Handy provided exceptional service. He was polite and keen to answer any related questions. When he diagnosed a problem, which he could not further identify, he contacted Service Experts and Dan Mitchell visited. He quickly and professionally remedied the concern."
linda H.
kingston, ontario
"Really pleasant courteous service person."
bill F.
kingston, ontario
"Toby was very knowledgeable and did not push. He took what I told him and converted that into suggesting a system that would meet our needs"
anne S.
kingston, ontario
ed G.
kingston, ontario
"Toby was very professional and asked a lot of questions and covered a lot of details"
toini J.
kingston, ontario
"Toby is well informed about his duties 'good job done'"
robert C.
kingston, ontario
"Jesse was efficient and clearly explained everything that he did."
ms gaudreau G.
kingston, ontario
"Have always been very satisfied with service and this one was no different."
dr brown B.
kingston, ontario
"The repair of the A/C was probably done correctly but it failed to function that night . However you sent a technician out the next morning and things were operational in less than an hour ."
rebecca C.
kingston, ontario
"Quick and straightforward, and Jesse is great."
valerie K.
kingston, ontario
"service person arrived as scheduled, was polite, helpful and courteous"
peter N.
kingston, ontario
"Jesse was very friendly and efficient. Explained everything very clearly."
lloyd W.
kingston, ontario
"My rating is on this call one thing that has not happened yet is that, they were to give me an appointment for the next call, and I am still waiting for this"
paul M.
kingston, ontario
"explained what he planned to do and how long it would take; very pleasant and well-mannered; asked if we had questions--and answered them"
mrs gower G.
kingston, ontario
"On time, friendly, helpful and efficient"
mr kendall K.
kingston, ontario
joan N.
kingston, ontario
"Service was provided as planned and was delivered in a prompt, competent and organized manner"
joanne B.
kingston, ontario
"Your staff was excellent. Very helpful and patient with my question. System running great now."
michael & brenda C.
kingston, ontario
"THE WORK IS GOOD, HOWEVER THE SCHEDULING HAS BEEN IRRITATING."
dawei Y.
kingston, ontario
"Good service"
marlene M.
kingston, ontario
"Our Technician, Jesse H. provided excellent quality service. He was diligent, knowledgeable and highly respectful of us and our home. He was a pleasure to deal with."
ms reid R.
kingston, ontario
joan A.
kingston, ontario
sharon M.
bath, ontario
"All my questions were answered and was also given good information"
harry B.
kingston, ontario
"Provided the service on time and with explanation of what they were doing. Cleaned up afterward."
dr connor C.
kingston, ontario
"Very helpful re operation of thermostat"
shaun T.
kingston, ontario
"Jesse was Courteous and Knowledgeable"
carrie W.
kingston, ontario
"Dan was knowledgeable about the problem, fixed the problem very quickly, and was friendly to me and my kids."
dr john M.
kingston, ontario
john B.
kingston, ontario
"Very friendly and efficient."
rob L.
kingston, ontario
"the technician is very friendly and we were surprised at the family discount which was greatly appreciated"
susan W.
kingston, ontario
"The technician is on time or lets me know of changes. The work is done well, and payment is easy with instant receipts."
miss welsh W.
kingston, ontario
garth A.
kingston, ontario
mr lahey L.
kingston, ontario
"Fast response and excellent communication of work performed"
wendy drunen D.
kingston, ontario
"I never give 10 . Darren was amazing, professional, courteous and very knowledgeable. Since he took the time to explain everything it made more sense and my choice from 3 company quotes easy. I am looking forward to getting A/C for the puppy and make my health issues more tolerable"
andrew P.
kingston, ontario
"Good technician."
magaret T.
kingston, ontario
"Good knowledge in the trade and was able to help me understand what was being done. Very polite and professional. Took the time to properly let me know about the maintenance plans, costs, etc."
dwight B.
kingston, ontario
"Terry explained everything"
mr neave N.
kingston, ontario
"The technician was very helpful."
mr goodland G.
kingston, ontario
"Very polite and carried out the work professionally."
roy L.
kingston, ontario
"Dan described settings of thermostat for all uses with reasons for each setting and the resulting air comforts."
david C.
kingston, ontario
"Jesse was very friendly and professional. He did his check up of our air conditioner in a thorough and timely fashion. He also answered all our questions expertly and honestly, and gave us useful advice about how best to improve the air flow to our top floor."
brian W.
kingston, ontario
"Knowledgeable and friendly."
sandra P.
kingston, ontario
"The technician was very prompt and courteous. He completed the work in a timely fashion and explained what work he had done."
dr colgan C.
kingston, ontario
"Jesse was polite, professional, personable and informative."
john H.
kingston, ontario
"An immediate diagnosis. Soon found the faulty part, purchased a replacement and installed it very quickly. Left everything very tidy. Took the time to help me understand more about my smart thermostat. Very pleasant to interact with."
antonio P.
kingston, ontario
gillian G.
kingston, ontario
"Very knowledgeable and very friendly and efficient service."
greg W.
bath, ontario
joseph B.
kingston, ontario
"Professional, knowledgeable, personable, clean appearance and cleaned up after himself"
paul E.
kingston, ontario
elaine B.
kingston, ontario
"Toby was on time, very thorough and the most pleasant man to deal with. He explained everything in detail and was very good at doing it in layperson terms. I was extremely impressed."
mr dixie D.
kingston, ontario
"Gave a lot of helpful information."
cheryl P.
kingston, ontario
"Excellent feedback and very personable"
roy O.
kingston, ontario
"Dan is the most knowledgeable professional experienced service person we have ever had. Dont let him retire!!!"
guy B.
yarker, ontario
"The gentleman was thorough, pleasant and explained everything he did while here."
tony P.
perth road, ontario
"Polite, wore slippers, didn't bug us during the inspection, performed everything."
mr handelman H.
kingston, ontario
jane O.
kingston, ontario
"Jesse was very pleasant, and helpful, and had initiative."
tom M.
kingston, ontario
"Our problem was solved quickly."
mr leger L.
sydenham, ontario
"Salesperson and technical staff were courteous, thorough, professional and just great workers and people."
mike P.
inverary, ontario
"The service technician was at the house for 10 minutes and had no idea how to fix the problem. This is worst experience ever. The central Air still does not work. The technician also mentioned they going to book and technician who could fix the problem but I never heard back. Very disappointed since Ive been a loyal customer."
bart P.
kingston, ontario
"The technician was on time, well organized, efficient and friendly. Overall did a great job."
claudia M.
kingston, ontario
"He was very polite and helpful."
jan C.
kingston, ontario
"The work was not performed as I agreed with the Toby Dodwell Service Experts representative. Regarding the corrections, please analyze the photos taken by Toby Dodwell during the follow up visit. My existing metal duct has been replaced by an uninsulated flexible duct! This is a new installation and the job is unacceptable. Please specify the deadline for removing defects."
james W.
kingston, ontario
george B.
kingston, ontario
"Tech was courteous, on time, and capable."
mr alexander A.
odessa, ontario
"If we had of known it would be a month before the installation we would have check with other companies. Maybe our fault for not asking but salesman should have told us. When we called the office a week later they still hadn't received the paper work for our purchase."
peter K.
kingston, ontario
"Took his time to explain the options without sales pressure. Promised prompt response and delivered on it. Was clearly knowable about what needed to be done."
darcy R.
gananoque, ontario
"Dan is very professional and communicates well with his clients"
dennis C.
kingston, ontario
"Quick professional service"
patricia M.
bath, ontario
"We are asking for a refund on service we paid for when in fact it was not needed as we are buying a new air conditioner. Darren said that Lisa would call us the next day to confirm the amount we would be receiving a cheque for and that was on Wednesday and as of this writing we have not been called. It is too soon in our opinion to continue with this survey and in fact we are wondering if we will be continuing with your company. I was trying to submit this but it won't let me without filling out a number for each question so I have just marked each as a one for now."
kenny G.
kingston, ontario
viola W.
kingston, ontario
mr norman N.
kingston, ontario
"Tech. person was thorough and pleasant"
marishir C.
kingston, ontario
roland G.
kingston, ontario
"Thorough and knowledgeable. Not a hard seller and very pleasant. Made the whole experience great for us."
trevor P.
kingston, ontario
"Estimator was not interested in the work. Said it would not likely be of interest to his boss. Said it might be doable but he doubted it. Mentioned it would be 6-7 thousand. I said whatever it takes but his reaction was very negative. Obviously your company isn't capable or qualified."
mr moore M.
kingston, ontario
"Always liked Dan, trust his opinion."
ms. bragdon B.
kingston, ontario
"On time, informative, polite, put everything away before he left"
susan b.
kingston, ontario
"Totally impressed with Jesse. Fast, efficient and polite. He put everything back the way it was. Gave us an update on how efficient the air conditioner is and pre-booked our furnace and fireplave check-up."
mrs dickson D.
kingston, ontario
"Jesse was very kind and compassionate, even before I told him that I had buried my husband, Gerrie, the day before. He went well beyond expectations, explaining everything about and how to maintain the Hepa Filter, the furnace and Fire place, even showing me how to get the pilot light on in the furnace without, hopefully, the frustration my husband had."
mr koen K.
kingston, ontario
"Job well done, explained what was being done. Very satisified ."
randy W.
kingston, ontario
gordon M.
lyndhurst, ontario
mr sunderland S.
kingston, ontario
dawei Y.
kingston, ontario
"Informative and professional and caring"
jim W.
kingston, ontario
david & lucy D.
perth rd, ontario
"Terry knows his stuff and very friendly."
jerry E.
inverary, ontario
"One time, knowledgeable and polite."
lois d.
kingston, ontario
"Always satisfied with technician Daniel and always ask for him to come"
mrs phibbs P.
kingston, ontario
"The technician was prompt and very courteous."
mr fichtinger F.
kingston, ontario
pamela J.
kingston, ontario
"Very pleased with the service that Jesse provided. In addition to performing routine service on my furnace, he located and repaired a leak in a gas line."
marishir C.
kingston, ontario
"Darren explained everything I need to know about the ac I purchased."
francine V.
kingston, california
"Terry did exactly what i was expecting. He took time to find the notice on the web and to explain me what he was doing . He's done a great job."
james M.
kingston, ontario
"I wasn't around during the service, my wife was and she stated it was all done. When I got home, the house was 25degrees with the Nest reporting the A/C had been on. I checked the A/C unit outside, and it wasn't on at all. I started to check the Nest to see if it was some kind of eco setting, I took apart the furnace to see if the c-wire was installed as I asked, and after a while, I finally checked the circuit breakers. One of two breakers for the A/C unit was not set, so the A/C couldn't come on. Service Experts need to check to make sure that not just the fan is blowing cooler air from the basement, but that the A/C unit is actually on and cooling the air."
dawne Y.
kingston, ontario
"Prompt, courteous, and pleasant to deal with. My tech today was Dan Mitchell. He is great!"
richard L.
bath, ontario
"Both technicians arrived on time, did the planned work in an efficient manner and within 2.5 hours, were done with the installation service."
christine K.
kingston, ontario
"I was contacted and asked if a tech could come within the next half hour to perform a service on AC and furnace that was actually scheduled for 6 weeks away. I would have appreciated more notice."
genevieve L.
elginburg, ontario
"Arrived in time. Very polite and pleasant. Knowledgeable. Had answers to all questions."
malcolm W.
kingston, ontario
"Treated house with care."
mr l. leung L.
kingston, ontario
"Prompt response to our call for help"
mrs tan T.
kingston, ontario
"They were both very courteous and very knowledgeable about their trade. Dan detected the problem and took action right away. Jesse came with the part and installed it. He also detected a leak and fixed it promptly."
colleen D.
kingston, ontario
"Punctual and professional"
tom D.
amherstview, ontario
"He was polite, helpful, knowledgeable and on time."
elisa B.
kingston, ontario
"Terry is awesome."
kingont I.
kingston, ontario
"The technician was polite, clean and efficient."
cindy C.
odessa, ontario
"He did very good at explaining things ."
mr latimer L.
kingston, ontario
"Rick was friendly & efficient."
ron W.
kingston, ontario
"On Time, On Target. Good quality work and advice."
mr gilmore G.
amherstview, ontario
"Always friendly and knowledgeable"
barry A.
kingston, ontario
"On Time; Very personable technician; Thorough inspection"
christine C.
kingston, ontario
"Professional service and good suggestions"
laura M.
kingston, ontario
"Fast, came at the time stated, pleasant"
terence K.
kingston, ontario
mrs shirley M.
kingston, ontario
"Technicians were efficient and pleasant to deal with."
alex K.
roblin, ontario
"From the moment the technician arrived he made it quite clear he was being inconvenienced by having to drive out to our house. He serviced the furnace and then moved on to the air conditioner. Shortly after starting to look at the air conditioner he had me come out to look at the unit with him. He demonstrated that the condenser fan motor was spinning backwards and said he wouldn't be able to perform any testing on the unit until that was fixed. He told me that it was due to burnt out windings in the motor and the only option was to replace the motor. I informed him that perhaps 2-3 years ago we had to have the capacitor replaced on the unit and asked if that could have something to do with the problem we were having now. He said probably not. He then got me a quote of $628 to put a new motor in. I asked him if he thought, given his knowledge/experience, it would be a good idea to do thi repair given the advanced age of our unit or if replacement might be better to which he responded "Well, that would be up to you wouldn't it" providing no other advice/thoughts. After "pulling teeth" I did manage to get him to admit that 15-20 years is a reasonably expected lifetime for an A/C unit (ours is 17 years old). I told him I'd have to think about how to proceed. I was charged for the furnace service as well as a $99 "diagnostic on AC" charge. After he left I did some research and found two things: 1) I could get a replacement motor delivered to my door for approximately $250, so I can only assume that I would have been charged $378 dollars for what is a 15 minute job. 2) Within 5 minutes of typing into google "Air conditioner condenser motor running backwards" I was presented with trouble shooting tips that included checking that the capacitor is not wired incorrectly. Removing 6 screws in total to get to the capacitor I immediately identified that this was in fact the problem. The two common wires were attached to the "Herm" terminal, the compressor wire was on the "C" terminal an the fan wire was where it was supposed to be. After safely discharging the capacitor and switching the Herm/C wires I re-energized the unit and the problem was solved! I have a motor spinning the right direction. I am left wondering why I spent $99 for expert diagnostics when apparently he didn't put the effort into actually performing any diagnostics? Why was the immediate solution he presented that I should spend $628 on a part I didn't need at all? I am also left wondering if he was so lax in this part of his service, can I trust that the furnace tuneup I paid for was done correctly, or even at all? If it as, I am still left with no complete tuneup/service on the AC because he stopped immediately upon identifying that I "needed" a new motor. I must say that this experience has left me extremely sour on your company."
richard C.
amherstview, ontario
david G.
kingston, ontario
"Mr Chambers was calm, steady and very professional, He answered my questions with patience and in detail"
debbie G.
kingston, ontario
"When asked a question he took extra time to make sure we understood everything that was being explained. We are going to ask if we can rebook again for next year as he was very good"
mark L.
kingston, ontario
mr murphy M.
kingston, ontario
"Terry Hamlyn has always been most informative, and young Jesse could not have had a better mentor to train him."
bryce H.
kingston, ontario
"My broken thermostat was replaced and checked for correct functioning."
richard L.
kingston, ontario
"Very thorough and professional"
ernie L.
selby, ontario
"Price was a bit high"
jodie M.
kingston, ontario
"Very helpful and thorough"
mr wood W.
kingston, ontario
alex L.
kingston, ontario
"Full heating and cooling analysis."
randy W.
kingston, ontario
harvey W.
kingston, ontario
"A little late in arriving. Appointment was 11-2 and arrived a little after 3, but not a major issue. Just wish I had been informed."
mrs dodwell D.
kingston, ontario
"Prompt and friendly service with minimal mess."
greg W.
bath, ontario
"There was a misdiagnosis of the original problem but the technician found the real issue after bringing out a news gas valve"
howard S.
perth rd village, ontario
"Very friendly technicians. Worked efficiently and did an excellent job. Explained everything to me"
mr robert P.
kingston, ontario
"Dan was very knowledgeable."
carman R.
kingston, ontario
"I received knowledgable and courteous information when getting a quote for a new heating and cooling system."
david L.
kingston, ontario
"As usual, informative technicians who work in a thorough manner and use boot covers when they enter the home."
john H.
kingston, ontario
"The technician was very informative and explained every detail in regard to the service he was providing."
jeremy J.
kingston, ontario
"Terry provided great service, was able to make a same-day replacement of a faulty part, and was very patient and friendly with my annoying dogs who wouldn't stop barking."
angela S.
kingston, ontario
richard L.
bath, ontario
"Excellent, professional in-home consultation provided by Mr Toby Dodwell. Friendly, no-pressure and explained in plain langage details."
mr mackinder M.
kingston, ontario
"Routine"
ryan H.
amherstview, ontario
paul A.
kingston, ontario
"The Tech was outstanding. The appointment timeline was off."
maureen B.
kingston, ontario
"The technician himself was prompt, efficient, polite and took the time to explain. But the issues had been there since installation and since the unit has been under regular maintenance i believe it should have been found earlier"
allen H.
sydenham, ontario
"The technician did a thorough inspection and he advised me on how to make my furnace more efficient.."
barry A.
kingston, ontario
"Jesse checked everything both inside and out very thoroughly. He was pleasant, cheerful and explained what he was checking out. We enjoyed having him in our home."
mrs braundo B.
kingston, ontario
"The technician is a very good ambassador for your company! He is extremely knowledgeable, thorough, patient when answering and explaining questions . Does a great job and we are confident in his abilities to keep our equipment running efficiently..."
brad F.
kingston, ontario
sandy F.
kingston, ontario
"Everything went as it was supposed to and we now have hot water."
reg B.
kingston, ontario
"Very simple start up process, It works!"
glenndon W.
kingston, ontario
"Very reactive to my needs... Utilities Kingston happened to be at my residence to inspect an unrelated item to what Service Experts was even there for. When an issue was found by Utilities Kingston, Service Experts got the part needed delivered to my house and fixed the issue before the call was up. Excellent service. Thank you."
christine C.
kingston, ontario
"Dan always does a thorough job, and is familiar with my home."
westend childre C.
kingston, ontario
"Very pleasant to deal with. Great suggestions."
gerald R.
kingston, ontario
"My home is now at 62 degrees F"
ms reid R.
kingston, ontario
daniel S.
kingston, ontario
"On time, helpful, looked up the warranty for me and saved me money, did a great job maintaining my furnace."
mr morrison M.
kingston, ontario
robert C.
kingston, ontario
"Everything from start to finish was courteously and thoughtfully explained. I feel that Dan and I are "friends" after many years of him servicing our equipment."
arthur J.
kingston, ontario
mr patel P.
kingston, ontario
don M.
amherstview, ontario
"The fellow who did the furnace was excellent. It was disappointing to hear that he had to correct an error made by the service person from the year before. We were not getting the full benefit of our furnace for the previous 12 months."
gerry L.
kingston, ontario
"On time, friendly, work done well and suggested tips...like furnace filter would be good for another month when they come back to do air conditioner. Disappointed that you do not offer maintenance plan every two years for fireplace and HRV."
sharon M.
bath, ontario
"Service was friendly and told me exactly what he eas doing"
tony P.
perth road, ontario
"gave good info and ideas"
mike C.
kingston, ontario
"very thorough and courteous"
john H.
kingston, ontario
"Expertise, well organized, answered questions, pleasant service."
sherri E.
kingston, ontario
"The representative was very polite and informative"
leonard R.
hartington, ontario
mrs servage S.
kingston, ontario
cameron M.
amherstview, ontario
"Overall very happy. Online tool to schedule an appointment did not really work, picked two times, but had to have someone contact me on the phone and recommend a third time."
hongbo L.
kingston, ontario
"ver professional technicians"
bruce M.
kingston, ontario
jesse H.
kingston, ontario
"Jessy was very good in advised the work that he did."
alphonse D.
kingston, ontario
"he did a good job"
linda H.
kingston, ontario
"He was on time. he was polite, , very pleasant, explained what he was doing"
brenda E.
amherstview, ontario
"Jesse was on time, introduced himself & provided his card. Put protective shoe covering on before entering the house. Once finished explained what he did and advised of any areas of concern. Also asked if he had any questions. Also called the office and booked a date for our annual air conditioner service. Very polite young man."
mr cleghorn C.
kingston, ontario
"We've known the technician for many years. He is highly skilled, explains exactly what has been done and, if any, what needs to be done. Couldn't ask for more."
debbie G.
kingston, ontario
"Jesse was very courteous,knowledgeable taking his time to explain whatever my husband asked."
ms mciver M.
kingston, ontario
jeffrey P.
howe island, ontario
"Job done quickly, neatly, and equipment well placed."
donald O.
kingston, ontario
"Me Mitchell always arrives on time is personable and offers useful and pertinent comments to maximize our heating process"
helene B.
kingston, ontario
"Technician was on time, polite and friendly, and seemed knowledgeable"
mr keilty K.
gananoque, ontario
"Toby, who provided the quote was an absolute gentleman. Very friendly and efficient and was very knowledgeable."
daniel M.
bath, ontario
april W.
kingston, ontario
"Excellent, prompt"
mr norris N.
kingston, ontario
"Teck was very kind, well mannered and very knowledgeable on the equipment being serviced."
susie G.
kingston, ontario
"Jesse was knowledgeable and efficient in servicing the furnace. Made good use of his time."
carol M.
kingston, ontario
"Very informative in explaining various aspects of the system. Terry, however, was not the first technician that was sent to service our system. The week before a different person was sent & while a very nice man, he was not familiar with our particular system which is a ductless system. That was not his fault but the fault of the scheduling person. They should not have sent out someone to a job to which he was not familiar."
stephen H.
lansdowne, ontario
stephen H.
lansdowne, ontario
mr walsh W.
kingston, ontario
"Very capable, personable and cleaned up."
mike D.
kingston, ontario
"Jesse's attention to detail and customer service was excellent."
susie G.
kingston, ontario
"Jesse was very professional and knowledgeable. Completed furnace maintenance tune-up thoroughly."
lisa P.
kingston, ontario
"Representative was professional, personable and knowledgeable."
max L.
kingston, ontario
"Because of the general services and particularity Jesse's service."
warren F.
kingston, ontario
"Your technician was very helpful, took the time to educate me on the inner workings of my furnace & was able to provide helpful self-help options as well."
robert s.
kingston, ontario
"Very clear communications and explanations."
john H.
amherst island, ontario
"Everything was done to our satisfaction. The Technician's notes were clear."
amjad S.
kingston, ontario
"Very professional and prompt"
dianne B.
kingston, ontario
"Jesse is pleasant and explains everything in detail. He is a professional and is a wonderful representative for your Company."
nick K.
kingston, ontario
stuart R.
kingston, ontario
shirley C.
kingston, ontario
"I did not stay with the men while they serviced the furnace so I can't tell you exactly what they did the furnace has always performed well"
nic W.
gananoque, ontario
rick B.
sydenham, ontario
"My appointment was scheduled between 8 am and 11 am. I called at 11:30 am and was told he was running late and would be there around 12:30 pm. My wife called shortly after 2 pm as the service tech hadn't arrived yet. Tech showed up around 2:30 - 2:40 pm. Once there Terry did an excellent job servicing our equipment. I was up and ready for 8 am, the earliest we were told a tech may show up and 6 1/2 hrs later they did. Way to long to be waiting for a service tech to show up."
frank P.
kingston, ontario
armand P.
kingston, ontario
"Service Technician Jesse Handy was very professional excellent work"
erla G.
harrowsmith, ontario
"Excellent service and knowledgable technician. Terry was on time, communicated problems and answered all my questions, cleaning and repairs were done efficiently and thoroughly. See you next year!"
frank H.
kingston, ontario
"From Eric's introduction and through the installation by Eric, Jesse, and Spender, they were professional, friendly, and very helpful."
andré G.
kingston, ontario
"Jesse was very professional"
ms greenlees G.
joyceville, ontario
"Friendly knowledgeable person"
al C.
kingston, ontario
"No appointment was set up. Lucky I was home."
robert H.
kingston, ontario
"Toby is great and very knowledgeable."
ed O.
kingston, ontario
"Very honest assessment and recommendation about the problem and potential resolution of our concerns"
frank H.
kingston, ontario
"Very thorough, efficient, and pleasant. He presented our situation and options in very clear terms."
alexandra Z.
gananoque, ontario
"Technicians always careful with shoes/boots, polite, thorough, ask if there are any issues."
christine M.
kingston, ontario
ryan H.
amherstview, ontario
"Great Service, listened and answered all of our questions or concerns"
tanis F.
kingston, ontario
"The service man asked me questions to be sure that what he was going to do would satisfy my expectations. He absolutely met my expectations"
mr henderson H.
kingston, ontario
ken O.
kingston, ontario
howard S.
perth rd village, ontario
"Dan was great. Very respectful and explained his findings well."
nancy H.
kingston, ontario
"Have always received excellent service from this company."
liz S.
yarker, ontario
"Fast, efficient service Friendly"
bill A.
kingston, ontario
"The tech was very thorough in his investigation of our heating system in all of its aspects."
miss tivy T.
kingston, ontario
"The technician was very knowledgeable. I have confidence that the work was done well."
graham L.
kingston, ontario
paul V.
kingston, ontario
"friendly, competent, happy"
roger B.
kingston, ontario
"Polite and helpful young guy. A credit to your company."
ron N.
sydenham, ontario
bill W.
kingston, ontario
mrs holmes H.
kingston, ontario
"Jason was very thorough and explained his actions as he went along. He was most pleasant and courteous."
rebecca C.
kingston, ontario
"Always polite, efficient, respectful, and explain the work done."
mrs beatty B.
kingston, ontario
claudia M.
kingston, ontario
"Have no complaints"
graham L.
kingston, ontario
"The service was very good."