Service Experts Heating & Air Conditioning Reviews

"Techs arrived on time, very personable and professional, good work, thorough cleanup, However several re-schedules were needed from SE's end to get to the job."

"Snow guard for heat pump installed quickly"

"No problems, good suggestions"

"Tech was knowledgeable and professional."

"Dan completed the check-up most professionally. Was very respectful of our house and answered a couple of questions I had, explaining everything to me."

"The noise is still happening but we were told its okay. He suggested another company who deals with oil furnaces to service our total system next year."

"Jesse is very personable, caring about the home he's in, and is very knowledgeable and thorough. He's a definite asset to you!!!"

"Our appointment (Dec 02) was scheduled in June while Dan was servicing the AC unit. Somehow our appointment got changed to Feb 2020 without notifying us, This is unacceptable. We were not made aware of this until I phoned to see where the tech was on Dec 02. I wasted a whole day waiting for Dan"

"Very pleasant knowledgeable and professional"

"Dan was very professional, explained what and why he was doing things."

"The first part was the sales quote. Good explanations were provided to all our questions and we had confidence in the ability of the sales person. The second part was the installation of the furnace and air conditioner. This went very smoothly."

"Really professional and well trained"

"came on time, took the furnace filter away,"

"Dan provided fast and efficient service with full verbal and paper summary at the end. The guys are always good about answering my questions."

"Fast reliable and professional service."

"I Have asked some questions every time I have had service the past few years. This was the first time I received any answers. The answers made sense, and I believe the issues will be taken care of. PLEASE - assign Terry to do any and all work that needs to be done to my heating/cooling system."

"Hi was there in time very polite and hi fixed the problem we are very happy."

"After the job was completed yesterday and I had paid $363.18, the Customer Receipt I received indicates that my PLUS agreement ends on 12/20/2019. Shouldn't the service I received have been charged to the previous agreement, and the amount I paid yesterday extend the agreement until 2020?"

"Very competent and professional."

"I have been a customer for 35 years and have increasing dissatification with the service. My orignial contact was to have an old furnace removed, new furnace and piping installed., they left some asbestos on the boot. Now even having this removed by a repitable company at Service EXperts instance they started poking at the area without my knowledge or permission., they said they were not satisfied with the removal- what is their expertise in this area? very little I think as he did this without mask and goggles. I do not trust this company.I have a second furnace, airconditioning and fireplace installed by you-why is it suddenly a problem?"

"Darren and his partner were polite, informative, and listen to what I wanted. They gave great service."

"All good, pleasant service."

"Terry provides competent, consistent, friendly service."

"On par with my standards."

"Even though he was not able to set up an stallation, the technician did give us some great advice and other solutions"

"I am rating service tech Dan Chambers rating as 10. However, my contact with service coordinator has proven to be stressful. Al though I requested a return call from the manager, it has yet to happen."

"Although I know it was the weekend, it would have been nice to have some clue as to what time of day the technician would be able to come by (e.g. how many visits ahead of mine he would have to make)."

"Fast and efficent."

"Technician is very thoughtful, competent and courteous."

"The technician, Dan, is very professional, friendly and competent. He explained everything to us. He seems to really care."

"After a visit with our grandchildren & them touching the screen, we ended up with a blank screen. Jesse quickly fixed the problem in about 30 seconds. Since it didn't take him long he said that he would waive the service call fee. He was also prompt, friendly and easily fixed the problem as mentioned. I really appreciated that he did this for us."

"Sales consultant was punctual, very pleasant to deal with, provided information as required."

"Technician explained what he was doing and why, was careful not to mark walls as he carried bags to basement."

"very knowledgeable and helpful"

"Friendly, efficient, knowledgeable."

"Very courteous & knowledgable technician. respectful of my property"

"When we called to report that our furnace had stopped working, Terry called us right back and was at the house within 20 minutes. He was super professional, figured out the problem and had us back up and running within an hour. Thank you Terry! PS: I should add, in case Terry is looking for his hat, he left it at our house :)"

"The technician arrived at the arranged time, was very efficient and provided additional advice."

"He came as quickly as possible and found the problem immediately.l"

"Terry goes above and beyond call of duty."

"We found Jesse to be very Good worker and was always ready to explain what he was doing and why. A good young man."

"Great salesperson"

"Always a pleasure to deal with Dan"

"Toby was very respectful and friendly - and explained everything in terms that I, as a senior, could understand. The ultimate approval came from my dog, who is very protective of me, but she behaved as if he was her new best friend, complete with kisses. A first, believe me!!"

"Jesse was adept at troubling shooting and efficient in providing an effective solution to our problem"

"Our technician Jesse was very meticulous, clean and pleasant. After watching him perform our annual inspection I am convinced it was one of the most complete inspections ever."

"Daniel was excellent at explaining everything throughout the process and answering all of my questions."

"Gas stove working great"

"Dan figured out the problem immediately and resolved it quickly. I believe his name was Dan Mitchell (but not entirely sure of last name)."

"Because Terry was outstanding. The perfect personality to deal with this sort of issue. Patient professional anmd easy to have ointhe house"

"Fast friendly service."

"Very knowledgeable and thorough, explaining a good deal about the systems that we were unfamiliar with before. His attention to gas fireplace maintenance clearly surpassed any previous service."

"Jesse seemed very knowledgeable and thorough. great service"

"I had to take afternoon off and no one came until 630 If you told your Doctor you would be there BETWEEN 2AND 5 AND SHOW UP AT 630 How do you think that would go over Totally unexceptional method of scheduling"

"Dan was very efficient and answered all my questions. Dan also changed the pipe coming out of the wall as the HRV pipe was too close to the furnace pipe. This issue should have been addressed a long time ago but wasn't and Dan was the only one that ever mentioned it to me and he explained to me what he was going to do to correct this. Very efficient work and very knowledgeable."

"-courteous, clean and informative-an excellent rep for your company"

"Jesse took the time to listen to my questions and answered them patiently and clearly"

"Jesse Handy was punctual, and professional. He gave me his business card right away. He was friendly, and informative. Honestly we felt like he went above and beyond. He was fantastic in that he explained things to us and showed us things that we had never been shown before. He took his time and we really appreciated it. He was very knowledgeable."

"Dan is very efficient and knowledgeable ."

"He found the issue within minutes."

"TERRY HAMLYN is the best."

"Timely and friendly service."

"Arrived on time, performed the furnace maintenance and was pleasant to deal with"

"Was very thorough and explained everything to us"

"Dan has a quiet, professional and confident air. He works cleanly and efficiently with attention to detail."

"Jessie took the time to explain everything to me & also offered a demo on how to work the thermostat. I found he was very informative, friendly & very approachable. The best service i ever had."

"The service itself was excellent. The only minor complaint I have is that I received a voicemail late on Friday afternoon indicating that the Monday appointment would have to be re-scheduled. I could only reach the answering service by the time I got the message. Fortunately, we were able to re-schedule to a mutually acceptable time on Wednesday."

"Dan Chambers explained the servicing procedure, options for service plans, when to change the filters, covered the bottoms of his boots, cleaned the battery residue from my thermostat, and even patted the dogs."

"the receptionist said the call would be no charge unless a part had to be replaced. the tech. said it was diagnostic and charged us. we paid but were hurt offended and disappointed. #3 answer depends on what we hear back from you as we were surprised that this would happen so soon after initial cleaning and the fact that he mentioned how we have not taken your maintenance plan (as we told Darren we were thinking about it, and have not made a decision) We are seniors we were very happy with the initial installation in oct 2018, only a year ago"

"Jesse was very professional, explained the process clearly and offered valuable assistance and follow-up."

"Always excellent service"

"The service techs are always pleasant and answer any concerns we may have"

"The service was excellent. Jesse explained everything he did, and offered some pointers on energy savings as well."

"Jesse was VERY thorough, checking EVERYTHING out."

"Dan is simply outstanding: technically very competent; excellent people skills; focused on satisfying the customoer"

"Service was provided On Time & Technician respected our property."

"Terry got right on with the job; it was wiring the HRV to the furnace fan. When completed he took the time to make sure that I fully understood the HRV control unit and how I should use it. I have practiced several times since. Still to come is to find the air-conditioner fluid leak and its replenishment. It is important that Service Experts keep enough fluid aside because the work needs to be done in the Spring/Summer 2020 when there is call for the air-conditioner; by then the manufacturer will no longer be selling the fluid."

"Jesse was professional, efficient and very personable."

"He did his job"

"The technician was very high quality and has been working with us for the past three years. The cost for the service call is very expensive and not consistent with the direction provided when I agreed to the monthly payments for annual maintenance."

"The technician arrived quickly, was very professional and informative."

"Because I received excellant service from Terry as well as instructions on batteries."

"Knowledge and helpfulness"

"Very good at explaining all he found and what he did and any recommendations he made."

"Technician was friendly and professional. He explained everything he was doing."

"I like this service perso . He always explains things well"

"I think the repair man could have cleaned the outside of my fireplace glass, he did the inside and told me I would need to clean the outside. Not sure why he just didn't do it."

"Dan went the extra mile to help us. Could not be more pleased."

"Good customer service"

"The technician Jesse was extremely professional throughout the whole visit. He took time to answer all my questions and most importantly knew all the answers. Extremely polite. I never felt like he was in a hurry to get to the next appointment. He was very well versed in the maintenance packages. An all round nice professional guy."

"asked a lot of questions to try to find out the problem with the furnace. also very friendly."

"The sales consultant was very professional and courteous to prepare the estimate onsite. The installation was scheduled promptly within a week after the contract was signed. The installation by the three technicians (names listed below) was clean and efficient with attention to details. Post install cleanup, both indoor and outdoor was done meticulously. A job well done by the B.E.S.T (Brad-Eric-Spencer-Toby) team!"

"Dan was polite, found a few issues with the way my furnace was set up and fixed them!"

"JESSE GAVE EXCELLENT, COURTEOUS AND KNOWLEDGEABLE SERVICE"

"Darren was not a forceful sales person. Time will tell though. If he phones me asking if I have made a decision yet, then he will be down graded very fast. Otherwise, he was very nice to deal with."

"Darren was extremely kind and knowledgeable"

"Terry set about the HRV repair and renovation very efficiently. The leak test of the air conditioner was inconclusive but the test and refill will be tackled in the Spring/Summer. Terry was careful to explain what he was doing and answered my questions."

"Very helpful at exolaining"

"The technician was efficient and polite as usual. Hopefully, the loss of a year's worth of service that I paid for will be made up for this year."

"Knows products and services well. We have enjoyed working with Toby before. He has a great sense of humour."

"On time, very efficient."

"Very quick response time to our service call. Everything taken care of quickly and efficiently. All of my questions answered."

"The service expert was courtious, informative did, what I hope a good job.He represented himself in a professional manner, something that goes a long way.."

"terry consistently delivers great service and always takes time to explain any areas of concern in lay terms. He is polite, friendly respectful of our home. We look forward to his bi annual visits."

"Danneu was very nice and helpful. Price was satisfactory"

"Excellent attention to detail."

"Your technicians are always extremely friendly, and professional. They always have helpful tips to help keep my furnace and AC running efficiently."

"Service tech was informative and thorough"

"Jesse was the consummate professional"

"On Time, knowledgeable, fixed the issue"

"Everything was explained well and we didnt feel pressured."

"Well informed about product"

"Very efficient and knowledgeable"

"Dan was very friendly and competent."

"Technician was very thorough, efficient and respectful of my home."

"Very polite and punctual"

"Tech was on toe and quickly did the work and briefed me fully afterwars"

"Terry was efficient and respectful during the time he was here. He provided some tips on proper ventilation and maintenance as well as some functions on the thermostat."

"Did a thorough job in estimating my house's heating and cooling requirements. Answered all of my questions."

"Service was great but the price can always be better. I feel like furnace inspection is a money grab. Havent had it done in over 12 years and was told its good to go. Why get it inspected every year?"

"Would have liked a more technical in depth explanation of the options...i.e. mass flow rate calculations, power and wattage requirements, hours for completion, mtbf (mean time before failure) of equipment etc. Thanks."

"Jesse H. was friendly, knew what he was doing, and was a problem solver."

"Jesse was very thorough in his work."

"Terry was very knowledgeable and patient. He answered our multitude of questions clearly and concisely."

"checking the coolant level for the AC, it was a bit low. instead of topping it up and maybe selling me a new cap, he drained all of the gas, charged me $200 for a leak check that didn't find anything and then $400 to refill the gas."

"Terry was friendy and went over my bill and explained it to me."

"Service performed to expectations"

"We were very pleased with the service we received."

"Thorough personable and came early"

"The young gentlman was new to us. He introduced himself and took out his blue booties before proceeding into my house. He was ver respectful of his surroundings."

"Wife and him did not hit it off completely thought he was a little chauvinistic and did not like dogs. Maybe both were having an off day."

"Jesse was extremely friendly and courteous. He also went above and beyond what I expected by re-leveling where my A/C unit is located to keep it running T it's optimum capacity."

"Dan went above & beyond in his service call. Was very patient in explaining things to us & very knowledgeable & passionate about his job."

"Very knowledgeable and explained things well."

"Very Knowledgeable and friendly. Answered all my questions"

"Always arrive at arranged time. Very pleasant and efficient. First time having Jesse service my system and he was extremely pleasant and professional."

"Very Friendly and knowledgeable"

"EXCELLENT, that is all i say. Terry spent a lot of time explaining the issues with our almost new furnace and advised what need to be done to correct the issues."

"Technician was very polite and explained the work he preformed"

"Jesse was prompt, very friendly and efficient"

"Sales consultant was prompt, courteous and professional as were the installation technicians."

"Jesse was efficient, professional, friendly and personable and easily answered all of my questions!"

"Timing of call, during lunch hour."

"Jesse was very professional, efficient and knowledgeable and provided good tips for the upcoming season."

"Pricing was quick and easy. Instal was quick and easy"

"Dan let us Know he would be a little late. He also took the time show me what to do for cleaning our unit and offered suggestions for me to for more efficient use of the heat pump."

"Cheerful thorough and knowledge able"

"Was treated very friendly and professionally when I called into the office. Service was prompt..Dan very courteous and efficient"

"Dan is very informed and explains what and why things are or need doing."

"Professional, thorough, knowledgeable, courteous."

"Toby was very accommodating - first appt conflicted with a surprise drop-in and he got information and then left and came back a week later to discuss option he thought was best for my home."

"Always respectful and thorough"

"The technician came within the specified time and performed the service quickly."

"ON TIME AND WORK COMPLETED"

"Very professional."

"Jesse was efficient and professional"

"Came in on a weekend for our convenience."

"Insulation / casing of pipes outside house not finished yet. The work was not performed as I agreed with the Toby Dodwell Service Experts representative. Regarding the corrections, please analyze the photos taken by Toby Dodwell during the follow up visit. This is a new installation and the job is unacceptable. Please specify the deadline for removing defects."

"Dan is very likable, putting people at ease. He does his job efficiently."

"Very professional"

"Efficient on time and very knowlegable"

"Tech quickly diagnosed problem. Did not have repair part so went back to office and soon returned and made repair."

"Because I was very satisfied."

"Great service"

"Courteous, efficient service"

"Jesse was every help with tips."

"Unfortunately there were some booking errors which meant that one work item was not completed .I'm now awaiting another call to rectify the problem."

"I was told I would have my new air conditioner in 2 weeks. After calling I was told within a month. They finally sent out an installer who informed me they could not install without moving my gazebo which was permanently attached to my deck."

"Terry & Jesse were very professional, polite and did an excellent job on the installation. They showed us everything they had done and explained how the new system works."

"Dan was very professional, courteous and very knowledgeable. He took the time to answer all our questions and gave us advice on how to make our home more energy-efficient. I highly recommend Service Experts for heating and A/C."

"Jesse was friendly, helpful and very professional."

"Dan was extremely professional from the second I opened the door and him introducing himself and handing me his card throughout the whole process. He took the time to answer all my questions, I never felt like he was in a rush or my questions werent important. He provided lots of tips on heating and cooling. Extremely knowledgeable on the epquipment we had."

"The technician was very professional, arrived on time, and reviewed helpful operational tips for the air conditioner"

"I was given a window of between 10 am and noon for the service call. By 12:05 pm the technician had not arrived. I called the office and was told he would be here by 1230pm. Technician did not arrive until 1:15 pm."

"The technician was helpful and professional"

"Terry and his assistant Darren did a thorough inspection of the Air Conditioner and explained to me the deficiencies that may require updating the unit at a future date if the efficiency of the air conditioner is not satisfactory. Both of them were extremely courteous and were able to answer my questions."

"Complete. competent, friendly, informative and timely service. Technician went the extra mile to ensure the system is good for another season's service."

"Jesse answered all my questions, very efficient and respectful."

"Explained his service very clearly. Was knowledgeable."

"Dan was very thorough."

"Efficient and friendly service."

"When installed we were never told we had to change filters every two months on a rental unit. We were upsold a maintenance package and told we had to do no maintenance because the package included everything. Now we are being charged for a service call to change a filter and told it was our responsibility. We feel misled and scammed."

"Terry was personable and very thorough in servicing our system."

"Excellent in all respects as always!"

"Prompt arrival on time and knowledgeable."

"Dave was extremely professional. I appreciate the way he takes time to explain all the technical aspects of the visit. He offers great tips and advice."

"Very thorough and helpful with questions"

"Terry is always efficient, friendly & answers any questions we have about the equipment."

"Work was completed within the time window allotted. The technician was friendly and respectful and offered additional information about my system which was helpful."

"Did what was expected. nothing beyond."

"Jesse gave me information and answered my questions."

"Very professional team. thank you"

"Dan did an excellent job on the A/C, however, when I set it up with the office I had asked for a furnace service as well. According to the paperwork he had it was not scheduled/"

"Jesse was polite and careful. He fully informed us of the problem he found and suggested a solution."

"polite, efficient, and timely."

"Jesse was very professional,friendly and thorough in his job.He explained what and why he was doing.Very happy with his work"

"Came on time and did a swift and thorough job- all I could ask for"

"quick to respond to problem and answered all my questions."

"Very friendly and informative."

"Knowledgeable, polite, patient and able to put forth info in a way that I could understand"

"The technician arrived early, was polite and respectful of our property, and seemed to work efficiently"

"Greaatnjob"

"Everyone right from the person I spoke to at Cosco through to all the techs who came to the house were very happy to explain everything thoroughly. I couldn't be happier."

"All our questions were answered thoroughly. We learned a great deal of info about our home that we did not previously know. Tech was focussed on our needs, did not seem rushed, or try to sell us something that we felt we did not need. Tech showed respect for our opinions and our home. Tech was well groomed, appropriately dressed, and was a non-smoker. Able to book the appointment and confirm all by email only; no phone tag or phone talk required."

"Jesse was prompt, curteous and professional."

"Dan worked several long hours in the heat and never complained. The job site as always was neat and clean when he left. He was careful of the garden plants he had to walk past."

"Technician was pleasant, knowledgeable and on time"

"Prompt pleasant professional"

"Both the office and the agent were wonderful and very helpful"

"the technician came at time booked ,completed task ."

"Technician came when expected, was courteous and professional, checked the air conditioner, and explained what he found."

"friendly and seemed to know what he was doing"

"on time, polite, knowledgeable"

"Jesse was personable and very efficient. He was excellent in explaining the details of the inspection"

"Things were fine, just not feeling "very satisfied ". I wasnt aware that my service call was going to be split into two visits. It was an unfortunate surprise."

"Jesse Handy provided exceptional service. He was polite and keen to answer any related questions. When he diagnosed a problem, which he could not further identify, he contacted Service Experts and Dan Mitchell visited. He quickly and professionally remedied the concern."

"Really pleasant courteous service person."

"Toby was very knowledgeable and did not push. He took what I told him and converted that into suggesting a system that would meet our needs"

"Toby was very professional and asked a lot of questions and covered a lot of details"

"Toby is well informed about his duties 'good job done'"

"Jesse was efficient and clearly explained everything that he did."

"Have always been very satisfied with service and this one was no different."

"The repair of the A/C was probably done correctly but it failed to function that night . However you sent a technician out the next morning and things were operational in less than an hour ."

"Quick and straightforward, and Jesse is great."

"service person arrived as scheduled, was polite, helpful and courteous"

"Jesse was very friendly and efficient. Explained everything very clearly."

"My rating is on this call one thing that has not happened yet is that, they were to give me an appointment for the next call, and I am still waiting for this"

"explained what he planned to do and how long it would take; very pleasant and well-mannered; asked if we had questions--and answered them"

"On time, friendly, helpful and efficient"

"Service was provided as planned and was delivered in a prompt, competent and organized manner"

"Your staff was excellent. Very helpful and patient with my question. System running great now."

"THE WORK IS GOOD, HOWEVER THE SCHEDULING HAS BEEN IRRITATING."

"Good service"

"Our Technician, Jesse H. provided excellent quality service. He was diligent, knowledgeable and highly respectful of us and our home. He was a pleasure to deal with."

"All my questions were answered and was also given good information"

"Provided the service on time and with explanation of what they were doing. Cleaned up afterward."

"Very helpful re operation of thermostat"

"Jesse was Courteous and Knowledgeable"

"Dan was knowledgeable about the problem, fixed the problem very quickly, and was friendly to me and my kids."

"Very friendly and efficient."

"the technician is very friendly and we were surprised at the family discount which was greatly appreciated"

"The technician is on time or lets me know of changes. The work is done well, and payment is easy with instant receipts."

"Fast response and excellent communication of work performed"

"I never give 10 . Darren was amazing, professional, courteous and very knowledgeable. Since he took the time to explain everything it made more sense and my choice from 3 company quotes easy. I am looking forward to getting A/C for the puppy and make my health issues more tolerable"

"Good technician."

"Good knowledge in the trade and was able to help me understand what was being done. Very polite and professional. Took the time to properly let me know about the maintenance plans, costs, etc."

"Terry explained everything"

"The technician was very helpful."

"Very polite and carried out the work professionally."

"Dan described settings of thermostat for all uses with reasons for each setting and the resulting air comforts."

"Jesse was very friendly and professional. He did his check up of our air conditioner in a thorough and timely fashion. He also answered all our questions expertly and honestly, and gave us useful advice about how best to improve the air flow to our top floor."

"Knowledgeable and friendly."

"The technician was very prompt and courteous. He completed the work in a timely fashion and explained what work he had done."

"Jesse was polite, professional, personable and informative."

"An immediate diagnosis. Soon found the faulty part, purchased a replacement and installed it very quickly. Left everything very tidy. Took the time to help me understand more about my smart thermostat. Very pleasant to interact with."

"Very knowledgeable and very friendly and efficient service."

"Professional, knowledgeable, personable, clean appearance and cleaned up after himself"

"Toby was on time, very thorough and the most pleasant man to deal with. He explained everything in detail and was very good at doing it in layperson terms. I was extremely impressed."

"Gave a lot of helpful information."

"Excellent feedback and very personable"

"Dan is the most knowledgeable professional experienced service person we have ever had. Dont let him retire!!!"

"The gentleman was thorough, pleasant and explained everything he did while here."

"Polite, wore slippers, didn't bug us during the inspection, performed everything."

"Jesse was very pleasant, and helpful, and had initiative."

"Our problem was solved quickly."

"Salesperson and technical staff were courteous, thorough, professional and just great workers and people."

"The service technician was at the house for 10 minutes and had no idea how to fix the problem. This is worst experience ever. The central Air still does not work. The technician also mentioned they going to book and technician who could fix the problem but I never heard back. Very disappointed since Ive been a loyal customer."

"The technician was on time, well organized, efficient and friendly. Overall did a great job."

"He was very polite and helpful."

"The work was not performed as I agreed with the Toby Dodwell Service Experts representative. Regarding the corrections, please analyze the photos taken by Toby Dodwell during the follow up visit. My existing metal duct has been replaced by an uninsulated flexible duct! This is a new installation and the job is unacceptable. Please specify the deadline for removing defects."

"Tech was courteous, on time, and capable."

"If we had of known it would be a month before the installation we would have check with other companies. Maybe our fault for not asking but salesman should have told us. When we called the office a week later they still hadn't received the paper work for our purchase."

"Took his time to explain the options without sales pressure. Promised prompt response and delivered on it. Was clearly knowable about what needed to be done."

"Dan is very professional and communicates well with his clients"

"Quick professional service"

"We are asking for a refund on service we paid for when in fact it was not needed as we are buying a new air conditioner. Darren said that Lisa would call us the next day to confirm the amount we would be receiving a cheque for and that was on Wednesday and as of this writing we have not been called. It is too soon in our opinion to continue with this survey and in fact we are wondering if we will be continuing with your company. I was trying to submit this but it won't let me without filling out a number for each question so I have just marked each as a one for now."

"Tech. person was thorough and pleasant"

"Thorough and knowledgeable. Not a hard seller and very pleasant. Made the whole experience great for us."

"Estimator was not interested in the work. Said it would not likely be of interest to his boss. Said it might be doable but he doubted it. Mentioned it would be 6-7 thousand. I said whatever it takes but his reaction was very negative. Obviously your company isn't capable or qualified."

"Always liked Dan, trust his opinion."

"On time, informative, polite, put everything away before he left"

"Totally impressed with Jesse. Fast, efficient and polite. He put everything back the way it was. Gave us an update on how efficient the air conditioner is and pre-booked our furnace and fireplave check-up."

"Jesse was very kind and compassionate, even before I told him that I had buried my husband, Gerrie, the day before. He went well beyond expectations, explaining everything about and how to maintain the Hepa Filter, the furnace and Fire place, even showing me how to get the pilot light on in the furnace without, hopefully, the frustration my husband had."

"Job well done, explained what was being done. Very satisified ."

"Informative and professional and caring"

"Terry knows his stuff and very friendly."

"One time, knowledgeable and polite."

"Always satisfied with technician Daniel and always ask for him to come"

"The technician was prompt and very courteous."

"Very pleased with the service that Jesse provided. In addition to performing routine service on my furnace, he located and repaired a leak in a gas line."

"Darren explained everything I need to know about the ac I purchased."

"Terry did exactly what i was expecting. He took time to find the notice on the web and to explain me what he was doing . He's done a great job."

"I wasn't around during the service, my wife was and she stated it was all done. When I got home, the house was 25degrees with the Nest reporting the A/C had been on. I checked the A/C unit outside, and it wasn't on at all. I started to check the Nest to see if it was some kind of eco setting, I took apart the furnace to see if the c-wire was installed as I asked, and after a while, I finally checked the circuit breakers. One of two breakers for the A/C unit was not set, so the A/C couldn't come on. Service Experts need to check to make sure that not just the fan is blowing cooler air from the basement, but that the A/C unit is actually on and cooling the air."

"Prompt, courteous, and pleasant to deal with. My tech today was Dan Mitchell. He is great!"

"Both technicians arrived on time, did the planned work in an efficient manner and within 2.5 hours, were done with the installation service."

"I was contacted and asked if a tech could come within the next half hour to perform a service on AC and furnace that was actually scheduled for 6 weeks away. I would have appreciated more notice."

"Arrived in time. Very polite and pleasant. Knowledgeable. Had answers to all questions."

"Treated house with care."

"Prompt response to our call for help"

"They were both very courteous and very knowledgeable about their trade. Dan detected the problem and took action right away. Jesse came with the part and installed it. He also detected a leak and fixed it promptly."

"Punctual and professional"

"He was polite, helpful, knowledgeable and on time."

"Terry is awesome."

"The technician was polite, clean and efficient."

"He did very good at explaining things ."

"Rick was friendly & efficient."

"On Time, On Target. Good quality work and advice."

"Always friendly and knowledgeable"

"On Time; Very personable technician; Thorough inspection"

"Professional service and good suggestions"

"Fast, came at the time stated, pleasant"

"Technicians were efficient and pleasant to deal with."

"From the moment the technician arrived he made it quite clear he was being inconvenienced by having to drive out to our house. He serviced the furnace and then moved on to the air conditioner. Shortly after starting to look at the air conditioner he had me come out to look at the unit with him. He demonstrated that the condenser fan motor was spinning backwards and said he wouldn't be able to perform any testing on the unit until that was fixed. He told me that it was due to burnt out windings in the motor and the only option was to replace the motor. I informed him that perhaps 2-3 years ago we had to have the capacitor replaced on the unit and asked if that could have something to do with the problem we were having now. He said probably not. He then got me a quote of $628 to put a new motor in. I asked him if he thought, given his knowledge/experience, it would be a good idea to do thi repair given the advanced age of our unit or if replacement might be better to which he responded "Well, that would be up to you wouldn't it" providing no other advice/thoughts. After "pulling teeth" I did manage to get him to admit that 15-20 years is a reasonably expected lifetime for an A/C unit (ours is 17 years old). I told him I'd have to think about how to proceed. I was charged for the furnace service as well as a $99 "diagnostic on AC" charge. After he left I did some research and found two things: 1) I could get a replacement motor delivered to my door for approximately $250, so I can only assume that I would have been charged $378 dollars for what is a 15 minute job. 2) Within 5 minutes of typing into google "Air conditioner condenser motor running backwards" I was presented with trouble shooting tips that included checking that the capacitor is not wired incorrectly. Removing 6 screws in total to get to the capacitor I immediately identified that this was in fact the problem. The two common wires were attached to the "Herm" terminal, the compressor wire was on the "C" terminal an the fan wire was where it was supposed to be. After safely discharging the capacitor and switching the Herm/C wires I re-energized the unit and the problem was solved! I have a motor spinning the right direction. I am left wondering why I spent $99 for expert diagnostics when apparently he didn't put the effort into actually performing any diagnostics? Why was the immediate solution he presented that I should spend $628 on a part I didn't need at all? I am also left wondering if he was so lax in this part of his service, can I trust that the furnace tuneup I paid for was done correctly, or even at all? If it as, I am still left with no complete tuneup/service on the AC because he stopped immediately upon identifying that I "needed" a new motor. I must say that this experience has left me extremely sour on your company."