Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 2,244 Reviews
john K.
bath, ontario
"Prompt,efficient and friendly service ."
david C.
kingston, ontario
"Prompt polite and professional"
lewin L.
kingston, ontario
"I would have liked to receive some brochure info regarding rental coverage, option to buy etc and forgot to ask if you remove the old water heater."
christine C.
kingston, ontario
"Very friendly and answered any of our questions."
frank R.
kingston, ontario
"He always goes above and beyond with his service. He is polite and truly cares about the quality of his work."
lou sinclair S.
kingston, ontario
"Jesse Handy was punctual, polite, knowledgable and offered sime good advise. Also, dix a thorough job with both fireplace and furnace. Very impressed."
mr thompson T.
kingston, ontario
"Chris provided information on new furnace options and Danny kept our 30year old furnace going until the replacement arrived. Eric, Jeff and ? Were efficient, friendly. Distance respectfully due to Covid. We are very pleased with service."
jackie M.
kingston, ontario
"Satisfied with work completed and info supplied."
kim E.
amherstview, ontario
"I wanted a company to fix or replace my furnace not one that would do nothing and charge me $230 to tell me my furnace needed fixing or to be replaced."
rene D.
kingston, ontario
"We've been with SERVICE EXPERT FOOR MANY YEARS NOW WITH NO COMPLAINT."
lana D.
kingston, ontario
mr donaldson D.
kingston, ontario
"I hot water tank was tagged as being too close to my boiler. Although Terry himself has been here at least twice since it was moved to the current location 5 years ago!"
karen P.
kingston, ontario
john F.
kingston, ontario
"Great Staff ... very good interactions with the customer"
mrs barnett B.
gananoque, ontario
"Terry is so good and explains everything and leaves you with confidence your fixed for the winter."
barrie C.
kingston, ontario
"9 is my highest. I need to be rewarded for anything higher."
mrs campbell C.
sydenham, ontario
"Punctual knowledgeable and very pleasant to deal with"
mr marks M.
kingston, ontario
"Happy to answer my questions"
marc R.
kingston, ontario
"The service tech Jesse was very efficient helpful. Giving the owner good advice and options on maintenance. Plus completing the task at hand quickly. Highly recommend Sevice Experts"
mr vaughn V.
kingston, ontario
"no fault no one is perfect"
mary M.
kingston, ontario
"Very efficient"
robert C.
kingston, ontario
peter M.
kingston, ontario
barry M.
kingston, ontario
mrs bown B.
kingston, ontario
"There is not enough room in this box to tell you why I am dissatisfied just leave it to say that at the moment I have an extremely upset."
andrew H.
battersea, ontario
"Came on time, did what was required and explained everything."
shigeo S.
kingston, ontario
"knowledgeable and courteous service person"
casey G.
inverary, ontario
"Fast, friendly, on time, no extra sales pitch, happy with the product, respectful to my dogs."
jennifer D.
kingtson, ontario
"I found it to be exorbitantly expensive for the time the repair took. There were no parts involved and it was a 5 minute fix."
bernard H.
hartington, ontario
chris K.
kingston, ontario
"Joe was helpful, pleasant and efficient. Good job."
ms alderson A.
kingston, ontario
"Was completely happy with the service provided"
alex B.
inverary, ontario
"Knowledgeable technician."
ken P.
harrowsmith, ontario
"Joe was very proficient and through in his work."
anne H.
kingston, ontario
"Although Chris was unable to completely fix the problem with the heat pump, given the outside temperature and the availability of additional support on a holiday, he was able to fix it well enough to allow me to use emergency heat until milder weather the following week would permit a follow-up visit. I was impressed with how persistent he was in coming up with a solution and that he was so cheerful in spite of working so late on a holiday and in adverse weather conditions."
kym F.
bath, ontario
"very nice and clean job"
mr kimber K.
kingston, ontario
al M.
kingston, ontario
"Very professional technician...very courteous and helpful. It's obvious he likes his job and is very good at it as well."
steve R.
kingston, ontario
"Knowledgeable, courteous, on time."
dawne Y.
kingston, ontario
"TheTechnician was professional, courteous And solved the problem."
linda N.
kingston, ontario
"Jesse was great to deal with."
meghan O.
kingston, ontario
"Friendly and on time. Good communication, very professional and knowledgeable and went above and beyond for very high quality service."
suzette R.
kingston , ontario
"Prompt, efficient and effective service."
barry T.
kingston , ontario
"Jesse my technician was very courteous and professional. He explained all I needed to know about my heating system. In the future I will be needing a company to suply a new heating system. Service experts will be the company I choose."
bruce H.
kingston, ontario
"He listened and explained Not the service technician's fault but our spring visit for air conditioner service was not done and there was no contact from SE. We pay monthly but did not get the service"
keith H.
kingston, ontario
edward T.
kingston, ontario
"Very curteous and seemed knowledgeable"
mr raison R.
kingston, ontario
"We had same day service and he fixed problem immediately."
mr currie C.
gananque, ontario
"Excellent service"
andy L.
bath, ontario
"Found the problem and fixed it promptly. Also completed an inspection on the entire heating system."
richard L.
bath, ontario
dr burggraf B.
kingston, ontario
"Your Service Person was very knowledgeable, friendly and explained the details of the service call very clearly."
mr. laplante L.
kingston, ontario
linda N.
kingston, ontario
"The technician Jesse was very informative. He went thru the inspection report reviewing all inspection/tune up steps. Highly recommend Service Experts."
jessica R.
amherstview, ontario
"Cordial and efficient service."
gail G.
kingston, ontario
"Very pleasant and knowledgeable ."
derek V.
kingston, ontario
"Jesse was well informed and new his trade. Answered questions very honestly"
marjorie S.
kingston, ontario
"The technician arrived on time and completed the work to my satisfaction"
james F.
kingston, ontario
"Knowledgeable and helpful technician"
nancy C.
kingston, ontario
"Black dust and dirt in guest bathroom. Dusty."
hugh G.
elginburg, ontario
"Joe was friendly, polite and wore his mask. He went straight to work and and was done in no time. He then took the time to answer my questions and to explain the HRV system purpose and how to set the control properly."
mary B.
kingston, ont, ontario
"Terry is a professional. Respects our home, knows his work, polite & patiently answers our questions."
mrs campbell C.
sydenham, ontario
"Terry does an excellent job and is very knowledgeable of his job"
gene D.
kingston, ontario
"COMPLETE CHECKING OF FURNACE. SUGGESTION HAS TO BEST FILTER"
lloyd W.
kingston, ontario
kathy W.
kingston, ontario
"Sorry but I am not up for a essay writing exercise unless, of course, you wish to pay an exorbitant fee."
solveig S.
kingston, ontario
"Polite, professional and efficient!"
mrs beauchamp B.
kingston, ontario
"The technician is very friendly and takes time to answer questions."
andre G.
kingston, ontario
"The technician appears to me to be thorough and meticulous."
sara W.
kingston, ontario
"Both Dan and Chris explained everything clearly and answered any questions we had. Very happy with both of them and the advice/service we received."
mr higginson H.
kingston, ontario
"The technician did note lay a cover over the rug in front of the unit he was servicing."
william M.
kingston, ontario
"The service call was originally scheduled for 11 - 2 pm. At 1:30 I received a call that it would be delayed until 2 - 5 pm. Ultimately the tech arrived at approx 3:30. He called a support tech to repair gas input tube - finished about 7 pm. A long day."
bonnie F.
kingston, ontario
"Professionnal, knowledgeable, helpful advice,"
chris S.
kingston, ontario
"He was Professional, timely, and explained everything very well."
mr schneider S.
kingston, ontario
greg S.
bath, ontario
"Scheduled for 11-2 arrived @ 415! Didnt get a call that he would be late until 215! Wrong phone number used to confirm the appointment! Company needs to get there act together. Once tech arrived he was great!"
mr webb W.
kingston, ontario
"Very quick turnaround time from first inquiry about a hot water tank rental to home visit by sales rep to technicians arriving with a new tank. Excellent service!"
john D.
kingston, ontario
"Careful and comprehensive. Checked to see if it was raining before he went out to service the heat pump."
julie C.
kingston, ontario
rose M.
kingston, ontario
"Explanations of the work to be done, the service plans available, etc. were thorough and well explained. Paperwork was efficiently prepared."
eric W.
barriefield, ontario
mr a smith S.
kingston, ontario
"Very personable and helpful."
lori S.
amherstview, ontario
"Service area was left clean, technician was thorough, friendly and knowledgeable."
mr parker P.
kingston, ontario
"Very professional"
don O.
elgin, ontario
"Work was done promptly. Joe was very polite and wore a face mask to minimize transmission of the virus."
daniel M.
bath, ontario
mr fichtinger F.
kingston, ontario
david G.
kingston, ontario
"Quick and curtious Quick and efficient service"
chris S.
harrowsmith, ontario
gabriel A.
kingston, ontario
"Jesse knows about his job"
grant L.
kingston, ontario
"Prompt efficient service"
patricia H.
kingston, ontario
"Dan was very knowledgeable and very personable."
bob M.
westbrook, ontario
"Chris was polite, respectfull of our property, and respectful to me. Very knowledgeable about our heating system and caeful. You can definitely send him back next time"
al M.
kingston, ontario
"Great service! Very knowledgeable and helpful!"
julitta P.
kingston, ontario
gabriel L.
erinsville, ontario
helen L.
kingston, ontario
"Jesse, was on time, explained what he was doing. Very knowledgeable."
mary neff N.
amherstview, ontario
"At first, it was booked as a furnace service. Then was told not needed, would do alternate years but would get filter dropped off. I had asked time due to plans and was told before noon. I waited all day, even called late afternoon to check. Technician came at 515. Asked if he could fix date on temperature thermostat as it wouldn't save for me. He did get it to set. I then went out to run those errands o had put off and then came home late to a colder house. While saving and setting date, it got turned off heat to cool so temperatures had dropped with no furnace coming on. This is the first concern I have had since getting furnace."
mr tulk T.
kingston, ontario
"Dan is always so polite and nice"
meredith D.
kingston, ontario
"Very professional, courteous service. Happy that the technician wore a mask the whole time (many workmen don't!)."
pierre S.
bath, ontario
mrs noftle N.
amherstview, ontario
"Quick and efficient and safe installation friendly technicians,"
annabel M.
kingston, ontario
"It is w9nderful to have the same knowledgeable service person come and look after the house. Jesé always goes above and beyond. You are lucky to have such a great employee and I am lucky to have such a great service person!"
patricia M.
bath, ontario
"Chris was very knowledgeable and thorough and answered all my questions in detail"
mr peters P.
amherstview, ontario
"Friendly"
james S.
perth road, ontario
"man in charge took the opportunity to causes me trouble by tagging my old oil tank which was there when the furnace was installed and was there last year when the furnace was cleaned."
carolyn C.
kingston, ontario
"Technician was efficient, knowledgeable, and friendly"
mr byford B.
seeley's bay, ontario
dr sankar S.
kingston, ontario
"Technician arrived within the given time frame. In the past and this time have done a good job Answers questions"
susan F.
stella, ontario
"Again this year the gas fireplace in my den on the first floor, which was working perfectly well when the technician arrived, didn't work properly after he left. Sometimes it won't fire, and other times it just stops after a few minutes. This happened last year and had to be corrected by a second visit and it's the case again this year."
david sousa S.
perth rd, ontario
amjad S.
kingston, ontario
"Very polite and professional"
mrs H.
odessa, ontario
"Was communicative about our furnace - what he was reign/not seeing Appeared to know his subject matter"
cliff S.
kingston, ontario
"Thorough, respectful, knowledgeable."
jesse S.
odessa, ontario
"Very professional and personable. Great group of guys"
tom R.
inverary, ontario
"The technician was honest, knowledgeable and had some good ideas. He saw almost immediately what the problem was.."
bart P.
kingston, ontario
"The technician Jesse H. arrived within the timeframe specified. He was thorough and efficient. He explained all aspects of the service and warranty program and made suggestions on the best way to proceed. Very pleased with the entire experience."
maud O.
kingston, ontario
"Technician was very knowledgeable and explained everything to me"
howard A.
kingston, ontario
"Very informative and thorough"
ron P.
kingston, ontario
"Tech arrived on time wearing a mask and put on indoor shoe coverings as soon as he entered the house . Appreciated his thoughtfulness and professionalism! Answered all our questions and thoroughly explained all that was involved with the maintenance check up . Appreciated his suggestions about installing AC and his initiative in calling his office and setting up an appointment for a salesman to come to the house and give us a quote. Excellent service!!!"
don C.
kingston, ontario
"Very thorough and there was no pressure to buy"
barrie F.
kingston, ontario
karen F.
kingston, ontario
"The cost of part was not worth fixing the unit. Which I assumed and tried to tell the booking agent. And on top of that little to my knowledge not only was there a service call fee but a diagnostic fee. So I paid $200 for someone to tell me what I already knew."
debbie E.
kingston, ontario
"Jesse was thoughtful and helpful even though I was his last call of the day. He recommended a salesperson come and give me an estimate about a new water heater, as we chatted as he did my furnace inspection. He put it in the notes and then he and Rob did the install of that a few days later. They were prompt and professional and I love my new heater. I also commend Brendan, the sales rep, who gave me good advice about the size that would be good for me and my house needs. This form doesnt allow me to update my phone number so I am doing that here. My new number is 4165772605. Would you delete the old one please? Thank you."
carol F.
kingston, ontario
anthony A.
kingston, ontario
"Honest and excellent service by the technician"
irene M.
kingston, ontario
dianne C.
kingston, ontario
"The technician came when expected, was courteous and efficient and left the fireplace in great shape."
dorothy W.
kingston, ontario
michelle S.
odessa, ontario
dr ferguson F.
kingston, ontario
"Very professional and quick to respond for service"
claude L.
kingston, ontario
"Fireplace problem not found."
k clark C.
kingston, ontario
"Helpful, efficient, personable."
ron N.
sydenham, ontario
toini J.
kingston, ontario
"Jessy worked very well when installing the hot water tank and he instructed the helper with good manners,"
elaine S.
amherstview, ontario
"My service technician on that day was Jesse Handy and he was very professional and respectful of my property."
andrew H.
battersea, ontario
"Darren was very knowlegeable and gave us many ideas and options to increase our home comfort needs."
rommel M.
kingston, ontario
bill S.
kingston, ontario
"Not my usual service tech (Dan) but Joe did a stellar job"
eleanor R.
kingston, ontario
"I have had Dan service my a/c several times and has been always very thorough"
jacob W.
kinston, ontario
"1 the equiment the tech wasn't charged when he needed it. 2. techs should where protective boots/ booties inside peoples homes."
mike B.
bathj, ontario
shauna C.
kingston, ontario
"I felt that the service/advice received was truly in my best interest and would make me all on Service Experts in the future and recommend them to family and friends."
kim G.
kingston, ontario
john H.
kingston, ontario
"Excellent service."
wayne G.
kingston, ontario
mr henderson H.
kingston, ontario
carolyn B.
kingston, ontario
"I schedule service appointments ONE YEAR in advance. Last year, Service Experts called the day before to rebook; inconvenient, but oh well. This year AGAIN Service Expects called the day before to rebook. I'm unable to change my work schedule last-minute and this year couldn't afford to take two unpaid days off, but fortunately my husband is working from home and was able to be around during the re-scheduled service call. But he doesn't know my usual routine, and the technician is fairly new, so I've been left with paperwork for another service agreement to follow-up on. Or not. Because I'm really not impressed. At least I'm told the technician was a polite and pleasant person who worked quickly and efficiently."
adam B.
kingston, ontario
"Joe did a thorough job. Recommended the monthly payment for the yearly service which I signed up for."
mr newton N.
napanee, ontario
"appointment was for furnace cleaning & they were told to just do the air conditioner, which he did & did an very good job. We had to make another appointment for the furnace to be cleaned the end of Oct."
penny A.
yarker, ontario
"Torough and explained things well."
reid P.
amherstview, ontario
mrs campbell C.
kingston, ontario
"Arrival time was delayed (understandable); however, the updated arrival time was also dramatically delayed. The technician also advised that he was unfamiliar with Carrier thermostats. I wish it had been made clear at the time of booking that SE doesn't administer Carrier products."
mrs beatty B.
kingston, ontario
"Dan came on time was polite and did an efficient Job and cleaned up after"
pierre jean J.
bath, ontario
"Work well done, Technician very polite and knowledgeable."
kevin C.
kingston, ontario
"All work done properly, tech was pleasant"
andrew B.
kingston, ontario
william M.
kingston, ontario
"He resolved problems with two thermostats in five minutes."
carrie W.
kingston, ontario
"Joe identified the problem we were experiencing and clearly explained how the problem might have occurred and ways to prevent future issues by adjusting the use of our thermostat and vents. Joe presented the service plans Service Experts provides and gave examples of the benefits of the service."
lana D.
kingston, ontario
"He did a great job"
ian L.
kingston, ontario
"On time knowledgeable personable"
serge H.
kingston, ontario
"Very efficient and fast service. Furnace and a/c wereninstalled the day after payment."
paul S.
amherstview, ontario
"We felt the work was done very efficiently, checking things very thoroughly and finding a small gas leak we didnt know about."
elizabeth C.
amherstview, ontario
dorothy maaren M.
kingston, ontario
"Technician was quick and thorough"
carole L.
kingston, ontario
"Technician was knowledgeable and efficient and friendly."
mr smith S.
kingston, ontario
"Service man was courteous and thorough"
chris B.
kingston, ontario
"friendly and efficient"
david T.
kingston, ontario
"Technician was polite, punctual, and clearly communicated ."
andrew B.
kingston, ontario
"Jesse was a great technician"
susan L.
kingston, ontario
"Came on time and very reassuring that furnace ok."
rick B.
sydenham, ontario
"Excellent work done with no issues."
travis C.
kingston, ontario
"Extremely rare pricing for furnace/AC combo, clean install, very friendly and polite staff, great customer service and very respectable install."
scott S.
kingston, ontario
"Professional, knowledgeable and personable"
dr dubin D.
kingston, ontario
"Rapid response, very efficient explained clearly and he tolerated my dogs"
jim S.
verona, ontario
"Joe was prompt and courteous and very thorough"
mr tulk T.
kingston, ontario
"Joe was a nice guy. Weve noticed the glass in the fireplace could have been cleaned better along the top. Its a dark room though so better light may have helped him."
sandra M.
amherstview, ontario
"The yearly service was preformed in a timely manner"
chris M.
gananoque, ontario
"He was very thorough and took the time to explain the service he was providing and what options were available."
brian W.
kingston, ontario
"Knowledgeable and personable."
mr stebbins S.
bath, ontario
"Courteous and knowledgeable"
emily G.
kingston, ontario
"Always thorough"
bob T.
bath, ontario
"Efficiency and thorough"
timothy M.
dallas, texas
"The team was great. When an issue arose, they called an expert. We actually had a technician in the area who saw the trucks, and stopped by to see if he could help. My idea of great service."
john L.
tamworth, ontario
"Brendan seemed very knowledgeable. He took time to explain what he thought needed to be done and how it would be accomplished. He explained why he chose the particular furnace that was required."
terry P.
kingston, ontario
"Joe arrived on time and carried out the maintenance quickly and with minimal interference"
melissa B.
kingston, ontario
"was efficient, polite, and knowledgable"
mr skorenky S.
kingston, ontario
stephen F.
kingston, ontario
"Found the technician to effiencient and courteous."
lynda S.
kingston, ontario
"Jesse was thorough and answered our questions in a knowledgeable manor when asked. He also made sure we got the correct filter that was not on the work order. Within an hour after he completed everything else he returned with it."
mr henderson H.
kingston, ontario
"The Technician told me some good tip for my air conditioner."
mr elvidge E.
kingston, ontario
"Even though the tech did not have notification to service both ac and furnace he did not hesitate to do the job"
terry T.
kingston, ontario
"Same as always when you come. your techs are very knowledgeable and helpful. Jesse was able to quickly complete the work and answer any questions i had. (not too many this visit)"
shaila A.
kingston, ontario
"Very pleasant, courteous and took time to complete work. Explained to me detail what he was doing and what areas needed my attention. I was so pleased with service that I would like you send him for further service calls."
larry H.
verona, ontario
"I was very satisfied with the service Joe provided. He is very professional, and did his job well."
judy R.
kingston, ontario
brad W.
kingston, ontario
dale E.
kingston, ontario
marlene L.
napanee, ontario
"Joe was extremely thorough"
joanne Z.
kingston, ontario
louise F.
kingston, ontario
"The service technician was very knowledgeable and efficient. He took the time to show me how to use my new iComfort thermostat and explained all of its features. He serviced my A/C which is done on schedule every year. He also made sure to follow the safety precautions because of Covid-19."
mr huigens H.
kingston, ontario
"Mainly because of Covid, service without detailed conversation does not lend itself to satisfaction."
andrew H.
battersea, ontario
"Darren was very knowledgeable and had many good ideas and suggestions to help us plan our heating/cooling upgrades."
don O.
elgin , ontario
"Terry was very knowledgeable and resolved the problem quickly. Friendly and positive attitude."
rob L.
kingston, ontario
"Jesse was very polite and knowledgeable about the service contract and equipment he was maintaining for us,"
mr burke B.
kingston, ontario
"On time , friendly , informative."
tanis F.
kingston, ontario
"They were terrific and communicated well and were working in pouring rain"
clive B.
kingston, ontario
allen H.
sydenham, ontario
"Terry was very thorough--the best technician we have ever had."
john D.
kingston, ontario
"Personable personality with pragmatic advice"
chris O.
kingston, ontario
"All tech and support staff are very considerate, knowledgeable and helpful."
mrs cox C.
kingston, ontario
"Friendly attitude. Readily answered my questions."
paul G.
amherstview, ontario
"The technician Jesse H can service our equipment at every appointment. Both Jesse and the service apologized for being late due to other calls. He Recommended that we consider replace our aging system. we declined!"
toini J.
kingston, ontario
"Jesse looked into the problem took his time and fixed the problem"
carol R.
howe island, ontario
linda L.
wolfe island, ontario
"Joe wore a mask without being asked. He was pleasant and worked efficiently."
thomas N.
kingston, ontario
"Daniel was always willing answer my questions"
frank P.
kingston, ontario
"Jesse was courteous , timely and efficient. Totally satisfied"
brian M.
kingston, ontario
"The service was good but the technician was running about 1 1/2 hours behind schedule and did not call during the "service window" to let me know. I could have done something productive with my time. I did phone the office to find out where he was and they were very understanding."
stephane L.
kingston, ontario
"Very polite and professional technician who answered to all of our questions and concerns."
heinz B.
kingston, ontario
"Jesse was courteous and friendly throughout his service. He was timely and conducted the work efficiently. We are totally satisfied with his performance."
robert C.
kingston, ontario
roy C.
kingston, ontario
"very friendly, well mannered, professional service, very effeicent."
tanis F.
kingston, ontario
"He was so polite and lovely to me, and he explained what he was going to do and went ahead and did it.. He talked to me about the age of the equipment and let me know that I might want to consider replacing it before it would break down and need replacing at a time that I would really need it to be running."
jennifer P.
amherstview, ontario
"Very polite and informative"
bill H.
sydenham, ontario
"Very polite and thorough"
daniel M.
kingston, ontario
"Quick and efficient."
mike D.
kingston, ontario
"The technician was an hour late and when I phoned the office they were aware he was going to be late but did not contact me to let me know. My 3 hour window turned into a 4 hour window. The office should have contacted me to update the arrival window. I understand why the technician was late but I should not have been left waiting without being contacted once they were aware."
jamie L.
kingston, ontario
"The fit and finish on the installation was amazing. Compared to other air conditioning installs I've seen, your technicians completed the job with perfection."
mike F.
lansdowne, ontario
"Very friendly, courteous and knowledgable"
anthony C.
kingston, ontario
"Very thorough ckeck-up."
jackie B.
amherstview, ontario
cheryl K.
kingston, ontario
"Terry was very prompt, and systematically went about the inspection in a timely manner. He is also a pleasant person to deal with."
scott G.
kingston, ontario
"Darren was very professional, friendly and prompt..He was knowledgeable about his products"
pamela C.
kingston, ontario
"My furnace fan and air conditioning had been working just fine until Daryl the duct cleaner turned it off to clean, then claimed it wouldn't go on again, and urged me to call you to get the problem sorted out. Well, it turned out there was no problem. Your man flicked a switch, and the service was restored. Since he was there, I asked him to give the furnace its regular servicing, but he said he couldn't do that on a Sunday. Nevertheless, he presented me with a bill for $157.66 -- for doing nothing. There's no way you can call that offering value for money. I will never use your service again."
ms locklin L.
kingston, ontario
"Technician, came early, prompt, had lots of expertise and good advice."
garth A.
kingston, ontario
mr wood W.
kingston, ontario
martha H.
kingston, ontario
"The initial response time was very fast; installation of AC was also speedy and work was done quickly; company communicated frequently with me and kept me up to date with what was happening; all persons I dealt with with friendly and funny!"
chris T.
kingston, ontario
"Despite having to pay money!!...Dan was great. He took the time to explain each step, and showed me what was wrong, what he needed to do and what will need to be done."
andrea R.
kingston, ontario
"The service person was friendly and arrived during the time window specified. They were efficient in the house and although we have an old AC unit they didnt push too hard to sell us a new one."
mark K.
kingston, ontario
"Nice guy, thorough."
gerald G.
kingston, ontario
"Daniel was the first tech to come service our equipment 10 years ago, he is very knowledgable and provides great advice."
sharon B.
kingston, ontario
"Work done efficiently and professionally as always. Always a pleasure doing business with your company! Arrival time late due to complications at prior appointment through no problems of technician."
al L.
napanee, ontario
"Dan did a very thorough job and explained everything in detail"
susan M.
kingston, ontario
"Joe was polite, friendly and worked efficiently. He kept me updated on the state of our A/C unit and what work was required."
thomas W.
elginburg, ontario
"Seemed to be a lack of communication between the Salesman, Office and Install team that caused issues."
joan H.
amherstview, ontario
"From start to finish the experience was excellent. Chris arrived on time and was courteous and knowledgeable. He made our Costco for arrangements for us. The installers were professional, informative, and answered all our questions honestly and explained fully how to operate our new furnace and air conditioning units. Thank you"
carol S.
harrowsmith, ontario
"Very knowledgeable and friendly. Dan is a great guy! Singed another service agreement based on Dan's advise"
mrs richan R.
kingston, ontario
"On time, polite, knowledgeable."
eli B.
kingston, ontario
dale C.
kingston, ontario
"Dan was very polite and informative."
sean M.
kingston, ontario
mr weiler W.
amherstview, ontario
david B.
inverary, ontario
"Technician knew what he was doing"
michelle S.
kingston, ontario
"Pleasant manner, exhaustive checklist, explained steps taken"
bart P.
kingston , ontario
"Was very satisfied with the service. It is because of staff like Joe Varrette that we continue to deal with Service Experts."
larry T.
sydenham, ontario
"Your representative was here just a few hours after our call which made us very happy. The technician was quick, efficient and professional. He had us cool again in no time. We were impressed."
angela P.
kingston, ontario
"Several reasons: we were in a timeline to have our water heater replaced by a specific date, when calling in to determine the service date, I was told you would call me back the next day, I did not receive a call. I had to call back, the date given was the day before due date. Then it got pushed to our actual due date, very stressful. I felt that as soon as we signed an agreement, customer service stopped caring. Secondly, the person who came out to inspect and give us a quote told us that our windows were an issue with the venting but the installers said it was the dryer vent that was the issue. Now we wonder if we could have kept a direct vent system instead of having to change. The person coming out to inspect should know the regulations just like the installers. On a positive note, everyone that came to our home was very professional and friendly."
mitch s.
kingston, ontario
"Arrived within scheduled appoitment time and conducted work while maintaining covid rrstrctions"
pat R.
kingson, ontario
"Tech showed up on time; courteous; helpful; thorough."
malcolm W.
kingston,, ontario
"Technician explained what service he was about to provide. He was careful not to damage my property."
margie E.
kingston, ontario
mr gilmore G.
amherstview, ontario
"Always very personable polite and fun to talk with..a gem.."
charlotte M.
kingston, ontario
"liked the tech. very friendly and good at his job"
peter N.
kingston, ontario
"No hassles, just an efficient service call."
glenn r.
kingston, ontario
paul E.
kingston, ontario
"Always friendly, professional service. Always happy to answer any questions I have."
daniel T.
sydenham, ontario
"AC broke down over the weekend during the hottest time of the year.. Service Tech came right away & quickly diagnosed the problem. Needed a complete compressor replacement. Unfortunately part was on "Back Order" & it took 11 days to get the part due to Covid-19 issues."
mrs frye F.
kingston, ontario
"Terry is very knowledgeable. He always lets me know what is wrong with either the furnace or air condition. Hes friendly and I always feel he did a thorough job."
kim K.
kingston, ontario
chris K.
kingston, ontario
"Came on time, knowledgeable, helpful, efficient"
jody B.
kingston, ontario
"Dan is an expert. He is friendly and courteous. He spent a lot of time servicing my air conditioner and furnace. He explained thoroughly how my air conditioner is just below the 18-22 level that it should be. We talked about the options available to obtain a new one. I said that I would definitely be in the market for a new one next season. Dan is so knowledgeable and a great asset to your company."
douglas B.
kingston, ontario
"Serviceman arrived late. Communication with 'headquarters' about delay was poor. The service provided was excellent"
mike W.
bath, ontario
"The install crew did a great job and all were very friendly. Took time to explain things and did not mine me being there as they worked."
charlan T.
amherstview, ontario
lynne B.
amherstview, ontario
"Very polite, answers questions that you understand does his work professionally"
donna L.
kingston, ontario
"Attentive and through"
dan M.
kingston, ontario
"courteous & prompt"
john L.
kingston, ontario
"Chris was very good at explaining my options."
linda H.
kingston, ontario
"Terry Was able to elect a gas smell and we were not aware nor did we smell it, neither did the technician who services the furnace in April."
mr mrs morgan M.
kingston, ontario
brad B.
kingston, ontario
"We have always trusted Service Experts since the company installed our furnace and air conditioner ten year ago. And, in particular, Dan has been our constant technician, providing excellent service and advice."
gerard B.
roblin, ontario
"Making the appointment was very easy and the service person i spoke with was very helpful. Had one of your technicians come to my home to inquire about a central A/C unit, while there the technician inspected the A/C unit and the adjusted the furnace blower( i didnt request him to adjust anything) ,turned off hrv ( not requested) noticed rust on the furnace from a previous leak from the furnace exhaust pior to pur purchase of the home and proceeded to aggressively break the seals in the furnace ehaust. after speaking with other business i find out that the technician unless the technician had permission to do so he shouldn't have. At the moment i will be having the furnace and A/C unit replaced and all the exhaust joints will be replaced with the new install, however i do not appreciate the way things were approached."
melodie W.
kingston, ontario
"Very friendly staff, reliable service arrived on time and no issues with the installation"
maureen P.
kingston, ontario
"The technician was wonderful and very enjoyable."
mr kashi K.
kingston, ontario
liliana S.
kingston, ontario
"Was very professional even if it was on a Saturday afternoon at 5 pm"
steve N.
kingston, ontario
"Knew his business, easy to talk with , on time, well dressed"
harvey W.
kingston, ontario
"On time and did a complete job. Very pleasant."
paula A.
kingston, ontario
"Terry took time to answer my questions and went beyond his task of the day to show me how to be more efficient with my air conditioning to the basement."
susan H.
kingston, ontario
"Prompt arrival Answered all questions Knowledgeable and pleasant No pressure tactics"
debbie J.
kingston, ontario
"Quick and professional service"
robert F.
bath, ontario
"Techs were polite, competent and quick!"
mr young Y.
kingston, ontario
mrs harrison H.
kingston, ontario
"We received help with our air conditioner within 2 days during a long heat spell. Amazingly fast. And Dan was great..,very knowledgeable and personable."
hassan B.
kingston, ontario
"friendly"
sherry L.
kingston, ontario
"Very pleasant, professional"
terry H.
kingston, ontario
"Issue was resolved. Also booked appointment to get new air cond. No bullshit, just good information. Took time to explain how to better set up registers in house."
julie R.
amherstview, ontario
"a 9 BECAUSE NOTHING IS ABSOLUTELY PERFECT"
ms rutherford R.
kingston, ontario
"Whilst the technicians are wonderful, I found the service was not up to previous standards as I was left with no ac for over a month. I have congestive heart failure and wound up in ER due to the heat. When I agreed to a new ac unit I was not told it would take so long!!!"
lisa K.
kingston, ontario
dr houlden H.
kingston, ontario
dr connor C.
kingston, ontario
"Pleasant ..answered any questions I had ..listenedtomyconcerns"
susan C.
kingston, ontario
"Dan is always pleasant and appears to know his stuff."
gerhard T.
kingston, ontario
mr parker P.
kingston, ontario
"Efficient, arrived when they said they would"
mr leblanc L.
kingston, ontario
"Dan was polite and offered advice on being more efficient."
mrs servage S.
kingston, ontario
mr firth F.
kingston, ontario
"Both gentlemen kept me well informed about what they were doing and why. They also gave descriptions of the situation they found and what my alternatives were for follow up."
cedric S.
kingston, ontario
david sousa S.
perth rd, ontario
"Terry knows what he is doing and shows respect for the home."
mr goodland G.
kingston, ontario
"Knowledgeable and polite technicians. Very respectful of our property."
mr mackinder M.
kingston, ontario
"good person and service"
terry W.
kingston, ontario
"We have had no problems so far and like the service"
toini J.
kingston, ontario
"He did nothing but he did show up that's why I gave him "2""
dominic P.
amherstview, ontario
"The tech. was very friendly and took the time to answer questions we had and gave suggestions."
denise R.
yarker, ontario
"The sales rep and installation team were amazing and very professional. They had a bit of a glitch but resolved it immediately."
ken W.
kingston, ontario
"Jess was friendly, thorough, quick and cleaned up after himself."
michelle M.
kingston, ontario
"Dan was knowledgeable, professional, and efficient."
dolores R.
kingston, ontario
"Sales rep very pleasant and knowledgeable ."
irene F.
kingston, ontario
"My call for service was answered very quickly, and your technician completed the work in a very professional and friendly manner, despite the fact that the equipment was not in the most accessible position, and the extreme heat. He also gave me clear instructions for operating the equipment. Kudos to him, and to your company and all your years of service."
mrs phibbs P.
kingston, ontario
"They came the same day I called. They were prompt with the repairs."
cameron J.
kingston, ontario
"The guys were great to deal with and very thorough and double checked everything before they left the work site. Also cleaned up really well."
annick H.
kingston, ontario
mr koen K.
kingston, ontario
chun W.
kingston, ontario
"Installation was quick. I knew the AC would be installed on a rack mount. However, I did not expect you put a concrete slab on the rack mount and the AC just sit on the slab. No screws are used to fix the slab on the mount or fix the AC on the slab. If someone push the AC, I am not sure, maybe the AC will fall off the slab or the slab will fall off the rack mount."
peter B.
kingston, ontario
mr fraser F.
kingston, ontario
roy O.
kingston, ontario
"Service technicians very friendly and knowledgeable."
anthony E.
elginburg, ontario
"Delay between booking and install date."
tina P.
kingston, ontario
"Very respectable and professional serviceman and thorough."
bruce J.
kingston, ontario
"Jessie is polite, very clean, friendly and explains his service and our equipment very well."
dr cervenko C.
kingston, ontario
"Answered all my questions"
claudia M.
kingston, ontario
"Jesse was very thorough, very pleasant, and on time."
michael C.
kingston, ontario
john H.
kingston, ontario
"Dan advised us not to go ahead with a possibly costly repair and explained why to my satisfaction (I have a technical background). Instead we have bought a new A/C, to be installed within 3 weeks. Under Q6 below I have entered N/A. The reason is that Dan was held up by his previous job. It was only the day before that the appointment was made. We were told that he would be with us later the same day. Had I been the previous client I would have wanted my job finished. We have always been pleased with the Service provided by SE technicians, whether on Amherst Island or, now, back in Kingston. Please wish Terry a speedy recovery!"
mr handelman H.
kingston, ontario
juliet M.
kingston, ontario
"Very pleasant service man who worked quickly and efficiently."
gail G.
kingston, ontario
"Jesse knew his job and was very personable - able to answer any questions."
kelly L.
kingston , ontario
"Great service... Jesse was super good too All our interactions with service experts are positive"
sherry L.
kingston, ontario
rodger D.
kingston, ontario
"Jessie was clean, knew what he was doing and was polite."
john M.
kingston, ontario
"Svc was performed as promised and explanations provided."
caj F.
kingston, ontario
"all well"
aboelmagd N.
kingston, ontario
barrie F.
kingston, ontario
"Friendly and thorough."
paul A.
kingston, ontario
"Daniel was professional and knowledgeable."
cornakovic C.
kingston, ontario
scott S.
kingston, ontario
"Outstanding service. He was very courteous,friendly, and very efficient. Also taking the time to explain to us any concerns we had."
carl S.
kingston, ontario
bruno S.
kingston, ontario
"Jesse was very attentive to my request of trying to stay as quiet as possible as our 9 mths old grandson was having a nap"
brenda J.
kingston, ontario
peter B.
bath, ontario
ms. bragdon B.
kingston, ontario
"Polite as always and did a great job"
dr stotz S.
kingston, ontario
"Toby was great. Very knowledgeable and thorough. He knew and conveyed a lot of important information in setting up the quote. Unfortunately, the AC that I was interested in (which turns out to be a Lennox from SE) would not be sufficiently compatible with my Carrier Furnace."
stephanie B.
kingston, ontario
"Service was thorough, quick and friendly."
elizabeth M.
amherst island, ontario
"great service at the time with covid-19"
richard S.
kingston, ontario
"Mr. Chambers was thorough, tested properly, explained everything he was doing and ensured I knew my best options for correcting the situation."
bill S.
kingston, ontario
"very quick and thorough...as usual"
linda K.
kingston, ontario
"We found the technician to be very professional and took the time to explain everything to us."
monty M.
kingston, ontario
"Dan was great, however, had to leave to do another call. I was told it would be fixed by the end of the week. Called and was told not until Tuesday. Other than that a good experience."
david L.
kingston, ontario
"Good, respectful service and sound advice."
donald B.
kingston, ontario
andrew R.
kingston, ontario
debbie M.
harrowsmith, ontario
"Knowledgeable, clean and respectful, I trust his expertise,"
ann R.
inverary, ontario
"Excellent service. Friendly, helpful, professional. Careful of safety and distance with COVID-19 restrictions."
lisa K.
kingston, ontario
paul K.
kingston, ontario
"Efficient and timely service, technician (Jesse) was informative and helpful."
chester B.
kingston, ontario
"The tech was very thorough ."
mrs beauchamp B.
kingston, ontario
"Most acurate n truthful about matter. Courteous,"
veronique F.
kingston, ontario
"There was no issue with the work performed on the AC, however when we mentioned an issue with how the ducting was installed for our furnace (prevents the door from opening), the technician used a mallet to bang it up so it would allow the door to close. Wasn't really sure what to say as my husband was very surprised he would do that. I've had this technician over multiple times and he does an outstanding job however this was definitely not something we expected and are not pleased at all about"
al L.
napanee, ontario
david P.
kingston, ontario
"-very personable salesman"
bernard P.
bath, ontario
"Fast service The problem was solved right away"
patricia B.
kingston, ontario
"no issues, friendly service person, I would have thought that your service provider would wear a face mask to protect us as senior citizens. I will assume he was checked out before he left for the service call to notice that he was in good health as he asked us that question."
elsie L.
kingston , ontario
"Very thorough, explained what he would be doing and was very polite and professional."
paul F.
napanee, ontario
mr cattermole C.
kingston, ontario
"Daniel arrived before we thought he would, very much appreciated, he was very courteous and pleasant."
brian M.
kingston, ontario
"The issue was resolved quickly and explained completely."
david G.
kingston, ontario
"The tech was very thorough and professional."
roy C.
kingston, ontario
"Very personable,but efficient doing his job"
ed B.
kingston, ontario
bob M.
kingston, ontario
"On time, respectful, experienced, knowledgeable."
edith B.
kingston, ontario
"Jesse was courteous and sensitive to the customers needs, during this difficult time."
saskia H.
kingston, ontario
"on time efficient,& friendly took time to discuss tips, and general maintenance to keep unit running well"
vincent R.
kingston, ontario
"Amazing service"
michael G.
kingston, ontario