Service Experts Heating & Air Conditioning Reviews

"On time knowledgeable personable"

"Very efficient and fast service. Furnace and a/c wereninstalled the day after payment."

"We felt the work was done very efficiently, checking things very thoroughly and finding a small gas leak we didnt know about."

"Technician was quick and thorough"

"Technician was knowledgeable and efficient and friendly."

"Service man was courteous and thorough"

"friendly and efficient"

"Technician was polite, punctual, and clearly communicated ."

"Jesse was a great technician"

"Came on time and very reassuring that furnace ok."

"Excellent work done with no issues."

"Extremely rare pricing for furnace/AC combo, clean install, very friendly and polite staff, great customer service and very respectable install."

"Professional, knowledgeable and personable"

"Rapid response, very efficient explained clearly and he tolerated my dogs"

"Joe was prompt and courteous and very thorough"

"Joe was a nice guy. Weve noticed the glass in the fireplace could have been cleaned better along the top. Its a dark room though so better light may have helped him."

"The yearly service was preformed in a timely manner"

"He was very thorough and took the time to explain the service he was providing and what options were available."

"Knowledgeable and personable."

"Courteous and knowledgeable"

"Always thorough"

"Efficiency and thorough"

"The team was great. When an issue arose, they called an expert. We actually had a technician in the area who saw the trucks, and stopped by to see if he could help. My idea of great service."

"Brendan seemed very knowledgeable. He took time to explain what he thought needed to be done and how it would be accomplished. He explained why he chose the particular furnace that was required."

"Joe arrived on time and carried out the maintenance quickly and with minimal interference"

"was efficient, polite, and knowledgable"

"Found the technician to effiencient and courteous."

"Jesse was thorough and answered our questions in a knowledgeable manor when asked. He also made sure we got the correct filter that was not on the work order. Within an hour after he completed everything else he returned with it."

"The Technician told me some good tip for my air conditioner."

"Even though the tech did not have notification to service both ac and furnace he did not hesitate to do the job"

"Same as always when you come. your techs are very knowledgeable and helpful. Jesse was able to quickly complete the work and answer any questions i had. (not too many this visit)"

"Very pleasant, courteous and took time to complete work. Explained to me detail what he was doing and what areas needed my attention. I was so pleased with service that I would like you send him for further service calls."

"I was very satisfied with the service Joe provided. He is very professional, and did his job well."

"Joe was extremely thorough"

"The service technician was very knowledgeable and efficient. He took the time to show me how to use my new iComfort thermostat and explained all of its features. He serviced my A/C which is done on schedule every year. He also made sure to follow the safety precautions because of Covid-19."

"Mainly because of Covid, service without detailed conversation does not lend itself to satisfaction."

"Darren was very knowledgeable and had many good ideas and suggestions to help us plan our heating/cooling upgrades."

"Terry was very knowledgeable and resolved the problem quickly. Friendly and positive attitude."

"Jesse was very polite and knowledgeable about the service contract and equipment he was maintaining for us,"

"On time , friendly , informative."

"They were terrific and communicated well and were working in pouring rain"

"Terry was very thorough--the best technician we have ever had."

"Personable personality with pragmatic advice"

"All tech and support staff are very considerate, knowledgeable and helpful."

"Friendly attitude. Readily answered my questions."

"The technician Jesse H can service our equipment at every appointment. Both Jesse and the service apologized for being late due to other calls. He Recommended that we consider replace our aging system. we declined!"

"Jesse looked into the problem took his time and fixed the problem"

"Joe wore a mask without being asked. He was pleasant and worked efficiently."

"Daniel was always willing answer my questions"

"Jesse was courteous , timely and efficient. Totally satisfied"

"The service was good but the technician was running about 1 1/2 hours behind schedule and did not call during the "service window" to let me know. I could have done something productive with my time. I did phone the office to find out where he was and they were very understanding."

"Very polite and professional technician who answered to all of our questions and concerns."

"Jesse was courteous and friendly throughout his service. He was timely and conducted the work efficiently. We are totally satisfied with his performance."

"very friendly, well mannered, professional service, very effeicent."

"He was so polite and lovely to me, and he explained what he was going to do and went ahead and did it.. He talked to me about the age of the equipment and let me know that I might want to consider replacing it before it would break down and need replacing at a time that I would really need it to be running."

"Very polite and informative"

"Very polite and thorough"

"Quick and efficient."

"The technician was an hour late and when I phoned the office they were aware he was going to be late but did not contact me to let me know. My 3 hour window turned into a 4 hour window. The office should have contacted me to update the arrival window. I understand why the technician was late but I should not have been left waiting without being contacted once they were aware."

"The fit and finish on the installation was amazing. Compared to other air conditioning installs I've seen, your technicians completed the job with perfection."

"Very friendly, courteous and knowledgable"

"Very thorough ckeck-up."

"Terry was very prompt, and systematically went about the inspection in a timely manner. He is also a pleasant person to deal with."

"Darren was very professional, friendly and prompt..He was knowledgeable about his products"

"My furnace fan and air conditioning had been working just fine until Daryl the duct cleaner turned it off to clean, then claimed it wouldn't go on again, and urged me to call you to get the problem sorted out. Well, it turned out there was no problem. Your man flicked a switch, and the service was restored. Since he was there, I asked him to give the furnace its regular servicing, but he said he couldn't do that on a Sunday. Nevertheless, he presented me with a bill for $157.66 -- for doing nothing. There's no way you can call that offering value for money. I will never use your service again."

"Technician, came early, prompt, had lots of expertise and good advice."

"The initial response time was very fast; installation of AC was also speedy and work was done quickly; company communicated frequently with me and kept me up to date with what was happening; all persons I dealt with with friendly and funny!"

"Despite having to pay money!!...Dan was great. He took the time to explain each step, and showed me what was wrong, what he needed to do and what will need to be done."

"The service person was friendly and arrived during the time window specified. They were efficient in the house and although we have an old AC unit they didnt push too hard to sell us a new one."

"Nice guy, thorough."

"Daniel was the first tech to come service our equipment 10 years ago, he is very knowledgable and provides great advice."

"Work done efficiently and professionally as always. Always a pleasure doing business with your company! Arrival time late due to complications at prior appointment through no problems of technician."

"Dan did a very thorough job and explained everything in detail"

"Joe was polite, friendly and worked efficiently. He kept me updated on the state of our A/C unit and what work was required."

"Seemed to be a lack of communication between the Salesman, Office and Install team that caused issues."

"From start to finish the experience was excellent. Chris arrived on time and was courteous and knowledgeable. He made our Costco for arrangements for us. The installers were professional, informative, and answered all our questions honestly and explained fully how to operate our new furnace and air conditioning units. Thank you"

"Very knowledgeable and friendly. Dan is a great guy! Singed another service agreement based on Dan's advise"

"On time, polite, knowledgeable."

"Dan was very polite and informative."

"Technician knew what he was doing"

"Pleasant manner, exhaustive checklist, explained steps taken"

"Was very satisfied with the service. It is because of staff like Joe Varrette that we continue to deal with Service Experts."

"Your representative was here just a few hours after our call which made us very happy. The technician was quick, efficient and professional. He had us cool again in no time. We were impressed."

"Several reasons: we were in a timeline to have our water heater replaced by a specific date, when calling in to determine the service date, I was told you would call me back the next day, I did not receive a call. I had to call back, the date given was the day before due date. Then it got pushed to our actual due date, very stressful. I felt that as soon as we signed an agreement, customer service stopped caring. Secondly, the person who came out to inspect and give us a quote told us that our windows were an issue with the venting but the installers said it was the dryer vent that was the issue. Now we wonder if we could have kept a direct vent system instead of having to change. The person coming out to inspect should know the regulations just like the installers. On a positive note, everyone that came to our home was very professional and friendly."

"Arrived within scheduled appoitment time and conducted work while maintaining covid rrstrctions"

"Tech showed up on time; courteous; helpful; thorough."

"Technician explained what service he was about to provide. He was careful not to damage my property."

"Always very personable polite and fun to talk with..a gem.."

"liked the tech. very friendly and good at his job"

"No hassles, just an efficient service call."

"Always friendly, professional service. Always happy to answer any questions I have."

"AC broke down over the weekend during the hottest time of the year.. Service Tech came right away & quickly diagnosed the problem. Needed a complete compressor replacement. Unfortunately part was on "Back Order" & it took 11 days to get the part due to Covid-19 issues."

"Terry is very knowledgeable. He always lets me know what is wrong with either the furnace or air condition. Hes friendly and I always feel he did a thorough job."

"Came on time, knowledgeable, helpful, efficient"

"Dan is an expert. He is friendly and courteous. He spent a lot of time servicing my air conditioner and furnace. He explained thoroughly how my air conditioner is just below the 18-22 level that it should be. We talked about the options available to obtain a new one. I said that I would definitely be in the market for a new one next season. Dan is so knowledgeable and a great asset to your company."

"Serviceman arrived late. Communication with 'headquarters' about delay was poor. The service provided was excellent"

"The install crew did a great job and all were very friendly. Took time to explain things and did not mine me being there as they worked."

"Very polite, answers questions that you understand does his work professionally"

"Attentive and through"

"courteous & prompt"

"Chris was very good at explaining my options."

"Terry Was able to elect a gas smell and we were not aware nor did we smell it, neither did the technician who services the furnace in April."

"We have always trusted Service Experts since the company installed our furnace and air conditioner ten year ago. And, in particular, Dan has been our constant technician, providing excellent service and advice."

"Making the appointment was very easy and the service person i spoke with was very helpful. Had one of your technicians come to my home to inquire about a central A/C unit, while there the technician inspected the A/C unit and the adjusted the furnace blower( i didnt request him to adjust anything) ,turned off hrv ( not requested) noticed rust on the furnace from a previous leak from the furnace exhaust pior to pur purchase of the home and proceeded to aggressively break the seals in the furnace ehaust. after speaking with other business i find out that the technician unless the technician had permission to do so he shouldn't have. At the moment i will be having the furnace and A/C unit replaced and all the exhaust joints will be replaced with the new install, however i do not appreciate the way things were approached."

"Very friendly staff, reliable service arrived on time and no issues with the installation"

"The technician was wonderful and very enjoyable."

"Was very professional even if it was on a Saturday afternoon at 5 pm"

"Knew his business, easy to talk with , on time, well dressed"

"On time and did a complete job. Very pleasant."

"Terry took time to answer my questions and went beyond his task of the day to show me how to be more efficient with my air conditioning to the basement."

"Prompt arrival Answered all questions Knowledgeable and pleasant No pressure tactics"

"Quick and professional service"

"Techs were polite, competent and quick!"

"We received help with our air conditioner within 2 days during a long heat spell. Amazingly fast. And Dan was great..,very knowledgeable and personable."

"friendly"

"Very pleasant, professional"

"Issue was resolved. Also booked appointment to get new air cond. No bullshit, just good information. Took time to explain how to better set up registers in house."

"a 9 BECAUSE NOTHING IS ABSOLUTELY PERFECT"

"Whilst the technicians are wonderful, I found the service was not up to previous standards as I was left with no ac for over a month. I have congestive heart failure and wound up in ER due to the heat. When I agreed to a new ac unit I was not told it would take so long!!!"

"Pleasant ..answered any questions I had ..listenedtomyconcerns"

"Dan is always pleasant and appears to know his stuff."

"Efficient, arrived when they said they would"

"Dan was polite and offered advice on being more efficient."

"Both gentlemen kept me well informed about what they were doing and why. They also gave descriptions of the situation they found and what my alternatives were for follow up."

"Terry knows what he is doing and shows respect for the home."

"Knowledgeable and polite technicians. Very respectful of our property."

"good person and service"

"We have had no problems so far and like the service"

"He did nothing but he did show up that's why I gave him "2""

"The tech. was very friendly and took the time to answer questions we had and gave suggestions."

"The sales rep and installation team were amazing and very professional. They had a bit of a glitch but resolved it immediately."

"Jess was friendly, thorough, quick and cleaned up after himself."

"Dan was knowledgeable, professional, and efficient."

"Sales rep very pleasant and knowledgeable ."

"My call for service was answered very quickly, and your technician completed the work in a very professional and friendly manner, despite the fact that the equipment was not in the most accessible position, and the extreme heat. He also gave me clear instructions for operating the equipment. Kudos to him, and to your company and all your years of service."

"They came the same day I called. They were prompt with the repairs."

"The guys were great to deal with and very thorough and double checked everything before they left the work site. Also cleaned up really well."

"Installation was quick. I knew the AC would be installed on a rack mount. However, I did not expect you put a concrete slab on the rack mount and the AC just sit on the slab. No screws are used to fix the slab on the mount or fix the AC on the slab. If someone push the AC, I am not sure, maybe the AC will fall off the slab or the slab will fall off the rack mount."

"Service technicians very friendly and knowledgeable."

"Delay between booking and install date."

"Very respectable and professional serviceman and thorough."

"Jessie is polite, very clean, friendly and explains his service and our equipment very well."

"Answered all my questions"

"Jesse was very thorough, very pleasant, and on time."

"Dan advised us not to go ahead with a possibly costly repair and explained why to my satisfaction (I have a technical background). Instead we have bought a new A/C, to be installed within 3 weeks. Under Q6 below I have entered N/A. The reason is that Dan was held up by his previous job. It was only the day before that the appointment was made. We were told that he would be with us later the same day. Had I been the previous client I would have wanted my job finished. We have always been pleased with the Service provided by SE technicians, whether on Amherst Island or, now, back in Kingston. Please wish Terry a speedy recovery!"

"Very pleasant service man who worked quickly and efficiently."

"Jesse knew his job and was very personable - able to answer any questions."

"Great service... Jesse was super good too All our interactions with service experts are positive"

"Jessie was clean, knew what he was doing and was polite."

"Svc was performed as promised and explanations provided."

"all well"

"Friendly and thorough."

"Daniel was professional and knowledgeable."

"Outstanding service. He was very courteous,friendly, and very efficient. Also taking the time to explain to us any concerns we had."

"Jesse was very attentive to my request of trying to stay as quiet as possible as our 9 mths old grandson was having a nap"

"Polite as always and did a great job"

"Toby was great. Very knowledgeable and thorough. He knew and conveyed a lot of important information in setting up the quote. Unfortunately, the AC that I was interested in (which turns out to be a Lennox from SE) would not be sufficiently compatible with my Carrier Furnace."

"Service was thorough, quick and friendly."

"great service at the time with covid-19"

"Mr. Chambers was thorough, tested properly, explained everything he was doing and ensured I knew my best options for correcting the situation."

"very quick and thorough...as usual"

"We found the technician to be very professional and took the time to explain everything to us."

"Dan was great, however, had to leave to do another call. I was told it would be fixed by the end of the week. Called and was told not until Tuesday. Other than that a good experience."

"Good, respectful service and sound advice."

"Knowledgeable, clean and respectful, I trust his expertise,"

"Excellent service. Friendly, helpful, professional. Careful of safety and distance with COVID-19 restrictions."

"Efficient and timely service, technician (Jesse) was informative and helpful."

"The tech was very thorough ."

"Most acurate n truthful about matter. Courteous,"

"There was no issue with the work performed on the AC, however when we mentioned an issue with how the ducting was installed for our furnace (prevents the door from opening), the technician used a mallet to bang it up so it would allow the door to close. Wasn't really sure what to say as my husband was very surprised he would do that. I've had this technician over multiple times and he does an outstanding job however this was definitely not something we expected and are not pleased at all about"

"-very personable salesman"

"Fast service The problem was solved right away"

"no issues, friendly service person, I would have thought that your service provider would wear a face mask to protect us as senior citizens. I will assume he was checked out before he left for the service call to notice that he was in good health as he asked us that question."

"Very thorough, explained what he would be doing and was very polite and professional."

"Daniel arrived before we thought he would, very much appreciated, he was very courteous and pleasant."

"The issue was resolved quickly and explained completely."

"The tech was very thorough and professional."

"Very personable,but efficient doing his job"

"On time, respectful, experienced, knowledgeable."

"Jesse was courteous and sensitive to the customers needs, during this difficult time."

"on time efficient,& friendly took time to discuss tips, and general maintenance to keep unit running well"

"Amazing service"

"Jesse was very thorough, polite, explained what he had done, answered my questions and left everything clean and tidy, in other words: excellent job. He also seems to have excellent people skills and is very likable"

"Jesse was courteous, very efficient, knowledgeable & very willing to share information."

"Good value (for a Lennox system) when bought through Costco. Good experience with Toby in the sales stage. All inquiries returned promptly and appointments kept. Installation crew were great to deal with and fast. One point off due to two scratches on the hardwood floor that almost caused my wife to have heart failure."

"I would have provided a 10 had the install team been able to give me a better overview of the S30 iComfort thermostat. Something to consider. Otherwise from the sales person who attended our house to the install team we really liked our service."

"Dan was friendly, courteous and answered my questions."

"The technician arrived and then left to pick up tools that he left the day before in another vehicle.He only returned over an hour later.He did not leave a report on the three items that were examined that day.These reports are very important and provide an excellent record of work completed."

"Dan was tidy, responsible and helpful. He was aiso informative about the system and the importance of maintenance to maintain the Lennox warrantee."

"Usual good service"

"Dan arrived early --went right about his job--put protective slippers on over his work boots--was polite and friendly"

"Efficient and on time early in fact"

"Colin was very thorough in his assessment of my home for air conditioning installation"

"The guys were very friendly."

"On time, described what he did, fast, efficient."

"Daniel was very professional and remembered us from installation."

"It would have been 10, but Service Experts should have scheduled an air conditioning servicing for me many months ago, and now I cannot get it serviced until August."

"There was a misunderstanding in trying to reschedule meeting but service itself was very good"

"The technician was very knowledgeable. My issue was it took three months to get him here."

"Service was fast and efficient."

"Profession ,polite,informative."

"Always dependable and honest"

"service person was very quick to respond to our needs"

"When we called, an approximate time was given. The tech was here ahead of he time given. He did his job & made a few suggestions to do for improvement. Thanks SE"

"Jesse was very pleasant, helpful and resourceful."

"Friendly, quick, clean"

"Arrived at designated time span. Was polite , gave me a quick rundown of results. However during this time of the Covid 19 pandemic I would have wanted him wearing a mask and rubber gloves....he wasn't. Who knows who all he contacted before he arrived in my home??? I'm 74."

"Service was on timely. Technician was informative and helpful."

"Technician did not follow social distancing guidelines by doing things like asking me to show him where the gas leak was in a very small furnace room etc."

"Excellent in all respects as always is."

"Jesse was very curteous and explained all the steps he went through and kept me informed. A really polite young man."

"Polite and informative."

"Jesse did an excellent job, was friendly and professional."

"Jesse Handy is polite and highly skilled. He is an excellent representative of your company."

"very prompt courteous had helpful suggestions"

"Consult and follow up were prompt."

"Dan is always friendly and courteous. He always has tips to help us with our furnace, HRV and AC. As well he will take the time to explain what he is doing if we ask."

"Knowledgeable, personable, helpful, explained things well. Got the furnace humidifier going (It had never gone above 30% humidity)"

"Always very informative and polite"

"Customer service"

"Thorough, Explained findings and next steps Reviewed billing and charges"

"I request Dan to do our service because we find him to be efficient and personable"

"Darren & Dan were very efficient."

"Efficient and pleasant workers."

"Technician was on time, professional and thorough. He communicated clearly, answered all my questions, and followed up on this visit by booking my next appointment."

"Good service as usual. Always helpful answering questions."

"He was very helpful in answering questions I had and also helped me to solve a problem with a light that was out.,"

"Very professional, fast service when we really needed it."

"Friendly and very informative"

"Knowledgeable and courteous"

"Technician was very friendly, no issues at all."

"Terry was knowledgeable and personable. I appreciated his thorough explanation of items that needed attention."

"Technician was prompt, pleasant and informative."

"Quick and efficient"

"Very professional, on time answered any questions we had"

"Excellent as always!"

"Prompt, polite, knowledgeable, clean"

"Terry was very thorough."

"Jesse was very professional and very hard-working. He did a really great job for us."

"Terry solved the problems and carefully explained what he did and what we should expect from the system"

"When Terry arrived, he was very knowledgeable and professional. He also advised us of a potential safety issue. We were very pleased with his work. Unfortunately, although service was scheduled between 11:00am - 2:00pm, he did not arrive until almost 4:00pm and there was no notification from the office. In fact, I needed to request an update."

"We have always had nothing but outstanding service and great advice from your technicians,"

"Service was prompt, thorough, and courteous. What more could you ask for?"

"Prompt call; helpful technician"

"Courteous and knowledgeable technician"

"Punctual, courteous, explained things"

"he was pleasant and did not complain about where the furnace was like some have"

"Technician was friendly, polite, and knowledgeable."

"He re-programmed the thermostat that was not programmed properly before and explained to me how to use it. He was professional."

"Crew obviously were experienced men who really like their jobs and each other."

"Terry is very good but also teaches me. He's become a good friend"

"Technician did not introduce himself. Normally the next maintenance check is scheduled before the technician leaves my house. That did not happen today."

"Eric, Spence, and Brad were here on time, did excellent work, answered all of our questions, and cleaned up everything. They even corrected a couple of other things, such as re-wiring the shut-off switch."

"On time, worked quickly and quietly, gave summary report when finished."

"Because Terry really knows what he is doing."

"Arrived promptly, was very courteous and explained everything that was being done."

"Rick arrived promptly as planned. Completed his work with dispatch and left."

"Considering I got the call the evening before, to see if they could up my appointment a couple of weeks, because they had a cancellation. The technician showed up the following morning, in the time frame that I was told he would. I showed him to the furnace, he did his testing and assessments in a timely fashion. And reported back to me that everything looked fine."

"Did the job, all good and came when planned"

"People on time, friendly and knowledgeable"

"due to the very cold weather that day another visit will be required for additional work"

"We called back after our service call on January 10 because we had a concern. The woman we talked to said she would talk to a manager and call us back. The next day a message was left on my husband's voice mail that the manager was out of town but he would call us back soon. Have been waiting over 3 weeks for a manager to return our call. Have called back a couple of times to remind someone and have been told that the General Manager would call back. Still waiting The technician who came to the home seemed to know his job, however, I believe there was too much time and pressure spent on trying to sell us the service plan."

"1. ATTENTION To Detail 2. Thoroughness 3. Knowledge"

"He corrected faults left undone by previous technicians"

"Courteous, knowledgeable and informative"

"Everything I could expect"

"Prompt, polite and efficient service and report."

"Service man was knowledgable and efficient"

"Dan was very knowledgeable and informed me and updated me on his progress and let me know (in detail) the concerns he had with the inspection he did on our furnace and HRV."

"Very informative and efficient"

"Punctual, polite and knowledgeable"

"Technician was competent and able to answer questions immediately."

"Always on time Friendly & honest service"

"The technician was honest and took ownership of a previous issue that lead to the current issue. I very much appreciated his honesty and think this was great customer service"

"Professionalism of the technician and sales consultant."

"seems thorough and professional"

"On time, clean, knowledgeable"

"The problem of the furnace was finally fixed. The root cause of water lines being blocked was rectified by not only cleaning the drain system but also by replacing all the exhaust pipe to ensure that the problem would not occur again. I was impressed that the technician took the time and effort to do the job right."

"Went over and above on everything he did and was very thorough and informative."

"Because Terry came and spent over an hour thoroughly responding to the issue with our gas fireplace, and then checking all the other work that had been done recently, finding some problems and solving them as well. We are overjoyed at the results."

"The technician was very nice and very professional. He quickly identified the problem and corrected it."

"The techician arrived on time and was very competent."

"On time, helpful."

"On time Pleasant Enjoys his work"

"technician was very professional. Arrived early,was pleasant and answered all questions."

"The technician Jesse was polite, thorough and knew exactly what he was doing."

"Customer service rep was very efficient, informative and polite"

"very efficient technician"

"He provided service and was pleasant to deal with."

"Overall good service, organization and explanation."

"Explained everything, courteous staff."

"Technician was very through and detailed in fixing our heat pump."

"On time, courteous and very knowledgeable and helpful."

"I feel I was well informed about my options. All my questions were answered. Everyone is very friendly. From past experience dealing with Service Experts I KNOW that my AC, furnace, fireplace and hot water tank are excellently serviced."

"Excellent service"

"Very professional, well informed, technically prepared"