Service Experts Home Services by Enercare Reviews

"J Varrette was very helpful and answered all my questions."

"Excellent knowledge, skill, service, from technician."

"Requested simple new thermostat when booking appointment. Technician arrived without it. Needed new filter as well it was not available. Technician used washroom without asking when I stepped out in the garden."

"Your staff never disappoint. The service is always very professional and the staff are super friendly and helpful"

"Very friendly and efficient service"

"Rob was knowledgeable and fixed our problem"

"On time, knowledgeable, tidy. Good recommendations"

"Polite, punctual and knowledgeable."

"Good"

"Work completed well"

"tech knows his work. company no longer offers service for heat pumps so I must go elsewhere"

"showed up when suppose to. Very friendly"

"Terry followed through and made sure everything was looked after and completed."

"Technician was very friendly and knowledgeable."

"Service tech arrived early in my time slot and performed cleaning of furnace and fireplace in a thorough and efficient manner"

"Well other than needing a new furnace it was perfect"

"Robert gave us great service and good information for care and maintenance."

"He was quiet and polite and left no mess"

"Very professional, excellent service from technician, Chris; #948."

"Have been in this house for just over 6 yrs--first time that I have had a computerized printout re function of my furnace and the first time that I have ever seen someone actually wash the glass and leave the gas fireplace SO CLEAN!!! Thankyou"

"Technician was very helpful and friendly."

"Took the time to provide informative answers to all the questions I asked him."

"Enquired about setting temp higher on my newly installed tankless water heater. Techs were here within 30 minutes. Wonderful service"

"The technician was punctual, courteous and very efficient"

"we are always very pleased with the service from Service Experts"

"Terry is very professional and fully explained was he was doing and fixed the problem."

"very pleasant."

"Very nice & helpful man came."

"Excellent service"

"Very pleasant visit and also contact in the arrangement of the visit."

"Our local Serice Experts maintenance crew (Kingston, ON) comprises a small group of very experienced, knowledgeable, and professional workers. Not only do they do the required system check-up tasks, but they are always happy to answer questions about maintenance that help the homeowner understand how to best keep the furnace/AC/HRV in top shape. We were disappointed to learn, however, that Enercare does NOT service HRV's and that the upcoming prices will be much higher than those currently retained during the transitional period. ***My responses below are based on CURRENT service and maintenance plans.***"

"Prompt. Knowledgeable, friendly & Kind"

"Technician was thorough, informative, polite and professional."

"Prompt arrival. Thoroughness of his inspection and cleaning. Detailed explaintion."

"Same level of service as always. No issues."

"Nate and Spencer were friendly and professional. They worked quickly and efficiently."

"Polite, informative, answered our questions, Very thorough. He welcomed me bringing in my neighbour to get information on the Services you provide since she had asked me who we deal with and wanted to get someone for their home."

"The work on checking out your furnace and A/C was done fast and well."

"friendly knowledgeable tech."

"Efficient, thorough, friendly."

"I was not at home and asked technician to call me later which he did and explained what service he provided."

"Tecs were polite and helpful. Also great since of humor."

"Joe Varette provided professional, timely and friendly service."

"As usual the tech were highly professional, efficient and courteous"

"Service person was friendly, efficient and professional"

"Very curtious,clean& formative ."

"Quick service turn around with same day technician coming to our house and dealing with our problem."

"Very friendly, very knowledgeable, very considerate"

"Very knowledgeable,friendly and courteous"

"They were fast at changing the tank,"

"Professional, personable service."

"The installer was vey knowledgeable & very professional!"

"Declan was friendly, seemed knowledgable and helpful."

"Rob was very professional & went out of his way to ensure our complete satisfaction & made this experience a 10"

"Very friendly, informative and helpful."

"Took care to ensure no damage and cleaned everything thoroughly."

"Terry is an excellent service rep; polite, knowledgeable, informative."

"Very professional very through very good job! Very personal we are happy"

"Jesse was very courteous , respectful and helpful."

"He was polite, respectful and did a complete job from beginning to end."

"He was polite, efficient and answered all my questions."

"Technician was so friendly and very professional. He answered all my questions very patiently."

"Friendly professional service"

"Service Experts technicians are polite and knowledgeable. But the takeover by the new companys ridiculous price increases are not of value to any customer. Your prices are outrageous and regular people cannot afford it. So I will go elsewhere for my heating and air conditioning services. I liked service experts because it was local."

"THE WORK WAS CARRIED OUT PROFESSIONALLY WITH FRIENDLY NATURE."

"Such fast service & parts came the next day & were installed"

"Very respectful and deligent."

"Agent/technician was personable, competent and efficient."

"Joe the technician did a very thorough job on our heat pump and furnace service."

"Knowledgeable quick and friendly as well as being informed of new programs"

"My questions were answered"

"Chris our technician arrived on time. He was very thorough and meticulous. The service was completed quickly and efficiently. ."

"Over the years I have gotten to know the technicians. It is great to have a familiar face show up. I feel like Dan is an old friend now. Totally trust the service I get and any recommendations that are made."

"I was told that a technician would call for service between 10am and 12pm. At 12:15 I hadnt received a call. I called the office, pushed 1 to stay in the que and I would be called back. An hour and a half later I still hadnt received a call. I called the office again and spoke to someone. I was told that dispatch hadnt actually sent the appointment to the local office."

"efficient, friendly, on time,Please note,I will continue with Service Experts only if the new takeover company (Enercare) still continues to offer me my current Armour Plus plan @ $21.86 per month!"

"Very knowledgeable member."

"Courtesy, explaining what he was doing, provided referral to better filters, explained about the new warranty service"

"Good communication. Technician was professional, efficient and performed his work quickly. He wore a mask."

"Very friendly and got everything done as quickly as possible"

"detailed information on his service"

"Knowledgeable and efficient workers"

"I have called about this code a couple of times but was always able to get hot water again. In speaking to the technician I should have a flush but his truck did not have a kit. So expected to wait 5 days or they will try to get here Monday evening. So 5 days without hot water. Unacceptable get a kit from another truck and get the job done."

"He helped me to figure out how a condominium furnace differs from a house one."

"polite and efficient service"

"3 techs did a nice installation and was neat and tidy Also polite and friendly"

"Efficiency, professionalism"

"Guy was informative, polite and professional"

"tech was amazing. Professional, polite, thorough and very knowledegeable. Took the extra time to show me how the A/C & heating worked"

"There was some aspect of the installation that had logistical problems, such as no converter kit, incomplete lighting ground wire installation."

"Joe was Friendly came in and did what he had to do and answered all my questions, overall well done ... thanks!"

"The job was done efficiently and effectively. The technician was courteous and was clear in what was required to do his job."

"Dan Mitchell explained the process and did a wonderful job,"

"I was pleased with your technician Chris even though I had asked for Jesse"

"Technician was careful not to damage any part of the house or garden, especially inside walls when carrying a large case down to the basement."

"Very knowledgeable and courteous. Went above and beyond to get the install completed."

"The technician, Joe, arrived in the scheduled time. He was courteous and diagnosed the problem promptly."

"On time; pleasant, friendly and efficient. Sense of humour"

"The A/C unit was inspected and cleaned as requested."

"Jesse, is always pleasant, knowledgeable, and listens and gives a clear explanation to my concerns."

"Respectful, informative, punctual, friendly, easy to talk to"

"Friendly thorough.."

"Chris did a very good job with our A/C service maintenance. He was very pleasant, arrived on time, did a thorough service maintenance check of our A/C equipment, offered a suggestion for the A/C unit outside and answered my questions. He kept everything clean and followed COVID protocols."

"Jesse H is an honest tech, hard worker, explained what he was doing. Company did not honour its time frame coming 1 hour early but this is not on the tech. You rrating moved ipbecause of this visit."

"I've had this gentleman for years. He's polite and easy to talk with when explaining what needs to be done."

"Service Tech was personable and knowledgeable."

"Felling"

"no complaints, great service"

"The technician was very good. Disappointed that our Service Agreement states it covers service calls but on last two occasiasions a service fee is included . This is bullshit>"

"My husband handled this appt and said the tech performed all the tests he should do, arrived in good time and was careful. I am unable to confirm this as I was not present."

"The service provider KNEW exactly what the problem was before he even got here and looked at it - an earwig! He fixed it in no time and put he new part on that has a cover!"

"Technician was very knowledgeable and persistent to find the problem."

"He was so friendly and maintained distanced while keeping his mask on at all times. It was raining so he made sure there was no mess brought into the house. He explained everything to me. He was only there for the AC but he did mention I should get a better filter for the furnace in the future when I mentioned I will have them service it at a later date. He explained the monthly plans really well so I signed up for one."

"the technician was thorough"

"technicians are always pleasant, efficient and through"

"This was a consultation call and both employee's were extremely helpful and knowledgeable about your product and our old broken product. They spent a lot of time making sure we had the correct information to go forward."

"Showed up on time, did the inspection."

"The technician was very efficient and friendly."

"From sales to service excellent"

"The service by everyone involved was efficiant, courtious,Nd very professional."

"Service Experts has been my service provider for over ten years. I have always been extremely satisfied with the advice and care that has been taken to ensure my furnace and air conditioning systems function optimally. This visit was equally exemplary. Dan Chambers was very polite and offered excellent tips on how best to sustain and improve upon energy efficiency and maintenance."

"Chris was friendly and helpful."

"Dan answered all of my questions. He approached the cleaning and inspection very efficiently. Always a pleasure to have Dan work for us."

"Guys were just excellent. From first to last contact."

"Serviceman was courteous and very efficient"

"Jese was polite and very aware of the current safety procedures. He was prepared to answer any question and reviewed his written report with me when he was finished."

"They did a great job!"

"Joe was very polite and professional, efficient and helpful. He explained things to me and helped me to understand what he was doing and why."

"Service rep was very personable and explained everything clearly."

"Eric left the area cleaner the he found it. Did a great work, very professional."

"thoughtful, concerned and helpful service"

"Dan is experienced and efficient."

"Arrived on time"

"The technician, Jesse, arrived on time, explained the process of the job, was polite and eff5"

"Very helpful, careful and thoughtful Tried to get us the best possible solution for our challenges."

"Dan is always polite and courteous. He also provides helpful hints."

"Dan M and Chris Bell were both personable, professional and a pleasure with whom to work!"

"The problem was that the fan switch had been bumped and was off. We just had not thought of that. We had a pleasant visit and a laugh . We did appreciate the help of Jesse @ his associate."

"Chris was thorough, friendly and identified an issue then worked with his manager to offer a cost-effective solution. Especially happy to get option to purchase extended warranty for next 7 years that also covers annual maintenance check ups."

"Quick response impressed me the most, and great investigative work to find the problem."

"No issues. The appointment went well."

"I have never met such an erratic and unprofessional behavior of the technician sent by this Company to repair my ac. He was very aggressive and none cooperative. He did nothing except pointing his finger towards ac and saying I can't do anything and if it's the liquid gas leakage I am not allowed to fill it. I said then what can you do. In a very crude and unprofessional manner he said Contact our Sales to buy a new one giving an impression as if he was sent by Company to sell new ACS. He was pressurizing me time and again to buy from them new ac . This is very low and uncivilized way of selling products. I ask the company is these unprofessional techniques helping you in business. Did I pay $100 for this mis conduct.at my house. This is ridiculous. I will ask the business bureau to take a notice of suchlike organisations recruiting suchlike technicians on chiep payments."

"Terry worked hard at correcting the problems with the Heat Pump and oil furnace connection and setting the thermostat. He took the time to explain to us how the thermostat worked and how to set it."

"Still waiting for quote/estimate"

"Great guys , well organized, left no mess"

"Great job done by Jesse. Friendly and respected our property while doing the maintenance on AC etc."

"quick to respond, well trained and knew their job, polite and caring Amazing company."

"Technician was on time and very knowledgeable. He also provided me with very good information concerning my air conditioning unit."

"very friendly ,and new exactly what was going on"

"Rob knew what he was doing and explained"

"Speedy, efficient, informative, and answered my questions in a helpful way."

"Reliable excellent service"

"Daniel was great and very persistent at finding out what turned out to be a switch problem - not a furnace fan or AC unit problem My less than very satisfied was the charge for fault locate. Guess I should have read my agreement more closely. Still, it felt excessive."

"very profesionnal and knowlegable"

"Level of Work was high quality."

"He was very helpful and informative ans pleasant to workwith"

"Very knowledgable & professional."

"Informative, courteous, respectful"

"Staff were on time, professional and knowledgeable"

"Very professional, friendly service."

"Terry was absolutely fantastic in terms of his workmanship and explanations!"

"Guys are friendly and good"

"Dan arrived on time and completed the service call quickly. He was very polite and efficient."

"very knowledge and efficient technician"

"The three men that did the installation were polite and very tidy putting down drop sheet where need. It was a long day for them but no complaints . Jack from Kyro stayed the longest setting up the system and explaining it how it worked to my husband and me."

"Very professional"

"Dan was very professional and did an excellent job."

"He was very respectful to my 88 year old dad. Very impressed."

"Dan knows our home and equipment, and is always thorough in his examination of the equipment. He communicates well."

"leaky tap from work of installers but fixed quickly the next day (Saturday) by weekend on call technician"

"I called on a Thursday and was able to get someone here by Monday"

"Very thorough."

"He did a great job and explained what he did."

"Dan wore booties when he was in my house. most techs don't so it was nice to see."

"Jesse is a great technician."

"It was a pleasure dealing with your sales consultant Brendan Rake. He was polite, friendly, knowledgeable and extremely well organized. Brendan carefully outlined our options and we felt he had our best interest at heart. Brendan is a great ambassador for Service Experts."

"Explained options and very transparent on pricing/payment."

"Too pushy towards sale of replacement rather than trying to repair."

"Technician was courteous and friendly.. He explained what he was doing and why. He offered an alternative to replacing filter which made clear the di fference between cost and convenience"

"Technician came not long after we called. Fixed the problem in short order."

"He tried everything to find the problem and when couldn't called the office to set up an appointment with a more senior technician. Impressed as he could have just said it was working and leave. Service Experts staff always impress me each and every visit. Highly recommend"

"Dan provided very helpful advice and recommendations that should help both keep our home cooler this summer, while doing so more efficiently"

"On time, knowledgeable and friendly service people."

"Jesse, was prompt, polite and knowledgeable. He also fixed a pipe was on higher slope, the pipe takes condensation from the furnace to a small pump."

"Courteous,clean and very polite. joe showed true customer service while in our home."

"very friendly trades, very respectful of my home, didn't mind the dog barking at them every time they came into the hall, they were done when they said they would be and cleaned everything up after they were finished"

"The technician was very thorough. He went above and beyond"

"Dan was very thorough and explained everything."

"Very efficient and knowledgeable"

"Very smart Tech and knows his job"

"I never rate 10 - 9 is almost perfect"

"on time, quick knowledgeable work."

"Knowledgable. Courteous. Prompt."

"Jesse, the technician, was thorough, helpful and no less importantly, very pleasant to deal with."

"Chris appeared to be efficient and knowledgeable in his assessment of my air conditioner."

"Was really happy with how he explained everything to me. Didnt make me feel stupid for being clueless lol! Gave me all options and let me choose what I wanted to do without pressure. This is super important to me when it comes to deciding if I will work with a company again! I didnt feel like I was being pressured to buy something I didnt need."

"Friendly, informative receptionist and technician. Timely, effective, efficient and honest service."

"Dave is very pleasant,polite, trusted and a knowledgeable technition."

"Very polite, on time and knowledgeable."

"very friendly and helpful"

"Jesse was very polite and explained everything I asked him. Lovely gentleman"

"We have had Jesse before and he is polite and does the job quickly and is very cheerful."

"Very professional, punctual, respectful and efficient. Thanks very much Rob!"

"The technician arrived on time and installed the replacement part without issue. He also provided excellent information on how to keep the unit running efficiently. Thanks again, Service Experts!"

"Great service."

"Good friendly service"

"Friendly and professional service"

"Existing air conditioner evaluated and sales service provided the same day."

"On time and professional"

"the technician was on time and efficient"

"The service I requested was for quotstoon for a tankless hot water system."

"Quick and efficient service, Jesse was very polite and talked me through what he was doing."

"Jesse is always very friendly and efficient"

"Rob friendly informative and neat. Arrived as planned did his job and then informed both of us his findings."

"Jesse was very thorough in the inspection of our Air Conditioner. He explained every aspect of his inspection that he performed."

"Friendly knowledgable technician"

"He was very pleasant and professional and answered all of our questions"

"Rob was very efficient and knowledgeable about the equipment. He adhered to Covid 19 protocol."

"On time, Polite, Professional, informative"

"On time, pleasant, respectful and very helpful"

"Joe was friendly co-operative and provided us with some good advice. He did the maintenance well and efficiently."

"Service was prompt and technician was friendly, efficient and clearly explained what he was doing."

"Dan did a very good job"

"Great service. Very polite and awnsered all our questions"

"My furnace stopped working on Friday morning and Saturday morning before 8:30 am the technicians were at my house installing my new furnace."

"Sales consultant (Brendan) provided good advice re: product choice. Installation team (Brad, Geoff, Spencer) were very professional, organized and efficient."

"Clean, friendly, courteous staff arrived on time and performed all work to complete satisfaction"

"Knowledgeable, expert advice"

"Timely, polite and effective"

"Courteous, respectful, and knowledgeable Information also provided on what I can do to maintain the condition of my equipment."

"WHEN DAN CAME INTO THE HOUSE, HE TOLD ME TO TAKE THE HEAT DEFLETORS OFF THE REGISTERS BECAUSE IT WAS PUTTIN TOO MUCH RESISTANCE ON THE FAN MOTOR AND WILL CAUSE IT TO BURN OUT. WHEN HE LEFT, HE PUT AN ACCELORATOR ON THE EXHAUST PIPE TO GET A BACK PRESSEURE ON THE FAN. IS THIS NOT WORSE THAT HAVING AN AIR DEFLECTOR ON THE REGISTERS ? I AM SPLIT ON THIS INSTALMENT. PLEASE ANSWER THIS."

"On time,respectful and thorough."

"Very professional, and knowledgeable about products services you offer. I had an interesting and frank chat about what you guys offer."

"Professional service, polite, and explained the service results well. Booking the appointment was easy and an appointment reminder call was completed."

"Each employee has his own job so everything moves along very smoothly. They were very courteous and pleasant."

"The work was done to a high standard. Work area was cleaned up and very pleasant technicians."

"Terry knows my system and always gives me lessons on what i need to do."

"This is not to do with the technician at all but the company and how they communicate warranty renewals, change in warranty names, documentation on limits on warranties, billing for parts covered on plans, cost of warranty from monthly saving not explained or offered on renewal"

"terry Hamlin went above and beyond and did trouble shooting of our hoy water radiator system. He bled air out of the lines and recommended the correct approach to heating our house. Much appreciated."

"Technician was on time, helpful and thorough."

"Darren was honest and was able to answer all my questions professionally and completely."

"Arrived on time worked efficiently"

"Chris came initallly to do a yearly checkup on our Heat Pump, etc. and found a leak in it. It was very cold outside so he could not do the work at that time. We expected to have a call from Service Expers when the weather warmed up significantly but we had to call you to get the work done. Also, Chris installed a new pilot lighter in our gas fireplace. It leaked from the time of installation until now. A third visit is now necessary once he has ordered and recieved the part. I hope that Service Experts will call us to make that appointment, rather than us having to check to see whether or not it has arrived."

"Terry was professional and friendly. He explained everything carefully to us."

"I have found that all technicians who have come to my home for whatever reason have all been first class. Thank you"

"Your staff are always polite and respectful and know what they are doing."

"Dan always does a great job!"

"Everything went well"

"Very informative. He explained the heating option of the A/C & how best to get the maximum benefit of the heat & where to place the remote for better efficiency. This was probably explained at the time of installation but forgotten over time."

"Highly professional and efficient service"

"Jesse Handy was on time, efficient, respectful about pandemic protocols, and explained things well."

"Arrived on time, completed his work and provided a summary to me. Very nice gentleman."

"Id be happier if it didnt cost so much"

"Chris did an excellent job getting the our AC unit running; however, the unit was not properly installed and it took multiple visits from our technician to rectify the issues that stemmed from the installers."

"Very responsive service"

"The technician was very helpful and respectful of our house (wore booties) and he explained what he was going to do."

"Joe came within the time specified, was courteous and respected the coved guidelines. He was done quickly and efficiently."

"We found Joe to be very efficient, courteous and informative . We also appreciated that he left the area as clean as he found it ."

"Dan was very good at explaining the best way for us to use our AC. He took the time to go over the process which we appreciated."

"Fast friendly professional service. No worries."

"He was on time, pleasant, did the work"

"Very Knowledgeable and cautious."

"The Technician was very analytical and thorough"

"Knowledgeable, friendly technician."

"Tech did a good job, l could tell,he supplied me with test test Results.and explanation"

"Professional , courteous service completed in a timely manner"

"Service agents always courteous and pleasant. Work area always clean after service."

"Joe did his job effectively."

"Joe arrived on time (actually a bit early), was polite, courteous and professional. He completed his work efficiently and competently. He wore a face mask and took his shoes off at the door. Well done!"

"careful of our home, pleasant, discussed findings, tidy, efficient."

"Arrived within time range, respectful of home, offered suggestions for improving efficiency of system."

"The service provided was exceptional from my phone call to have someone give me a quote to the end of installation. Everyone was professional, knowledgable, friendly & happy. They care about the work they do."

"Eric and Jeff conducted themselves in a very professional manner and were always receptive and pleasant. They welcomed our questions and provided knowledgeable, helpful responses and advice. Their work was completed in an efficient and timely manner. It was a pleasure to have these two tradesmen to do our HVAC installation. Thank you fellas."

"Showed up on time--thorough work ethic--pleasant--explained all he was doing"

"Technician was very knowledgeable and could answer all questions. The only problem - i asked at Costco for a quote on installing tankless electric HWS and you only provide gas/propane systems."

"Service was on time prompt, efficient, any issues well-explained."

"sales and technician were expert and they've done everything very well ."

"Good quality work"

"Technician forgot to turn on the gas line before leaving resulting in no heat the next morning"

"Staff always friendly and helpful"

"Arrived in good time. Respectful wearing his booties and mask. Answered all questions so I could understand the answers. Good job all around."

"The young man was informative, helpful polite, professional! I am completing survey from a different residence so I don't hve his name handy..."

"Chris knew the probable source of the problem (2 in fact) and patiently went about fixing them."

"Rob and Jesse were courteous, knowledgeable, friendly and were here on time and were well cleaned up."

"The technician recommended a good filter that is considerably cheaper than I have been paying. He also showed me how to adjust the humidifier for the summer months."

"Joe was punctual, friendly and efficient."

"Joe was very efficient and friendly, & helpful. Also showed up at the beginning of the timeframe, which I love."

"Conscientious rep. Made some suggestions and answered questions I had"

"Dan is very thorough and professional, great with questions I have"

"personable, efficient,"

"Very professional."

"helpful with questions asked"

"On time and very knowledgeable."

"Everything as expected"

"Friendly, professional and provided the information I required"

"Dan is polite, makes no messes and know what he is doing."