Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 2,625 Reviews
neave N.
kingston, ontario
"the technician was thorough"
denise C.
kingston, ontario
"technicians are always pleasant, efficient and through"
mario L.
sydenham, ontario
"This was a consultation call and both employee's were extremely helpful and knowledgeable about your product and our old broken product. They spent a lot of time making sure we had the correct information to go forward."
linda H.
kingston, ontario
"Showed up on time, did the inspection."
white W.
kingston, ontario
"The technician was very efficient and friendly."
gina G.
kingston, ontario
"From sales to service excellent"
marc E.
kingston, ontario
elaine W.
kingston, ontario
"The service by everyone involved was efficiant, courtious,Nd very professional."
brad B.
kingston, ontario
"Service Experts has been my service provider for over ten years. I have always been extremely satisfied with the advice and care that has been taken to ensure my furnace and air conditioning systems function optimally. This visit was equally exemplary. Dan Chambers was very polite and offered excellent tips on how best to sustain and improve upon energy efficiency and maintenance."
dorothy W.
kingston, ontario
"Chris was friendly and helpful."
carolyne C.
kingston, ontario
beryl A.
kingston, ontario
bob T.
bath, ontario
john H.
kingston, ontario
"Dan answered all of my questions. He approached the cleaning and inspection very efficiently. Always a pleasure to have Dan work for us."
steve S.
kingston, ontario
"Guys were just excellent. From first to last contact."
monty M.
kingston, ontario
"Serviceman was courteous and very efficient"
michael H.
sydenham, ontario
"Jese was polite and very aware of the current safety procedures. He was prepared to answer any question and reviewed his written report with me when he was finished."
alex L.
kingston, ontario
"They did a great job!"
dr colgan C.
kingston, ontario
"Joe was very polite and professional, efficient and helpful. He explained things to me and helped me to understand what he was doing and why."
julia A.
yarker, ontario
"Service rep was very personable and explained everything clearly."
manon M.
kingston, oregon
"Eric left the area cleaner the he found it. Did a great work, very professional."
suzanne B.
kingston, ontario
bev C.
battersea, ontario
"thoughtful, concerned and helpful service"
marcia C.
kingston, ontario
"Dan is experienced and efficient."
calvin C.
kingston, ontario
"Arrived on time"
ian F.
kingston, ontario
"The technician, Jesse, arrived on time, explained the process of the job, was polite and eff5"
dan U.
kingston, ontario
bev C.
battersea, ontario
"Very helpful, careful and thoughtful Tried to get us the best possible solution for our challenges."
fred L.
kingston, ontario
"Dan is always polite and courteous. He also provides helpful hints."
dave L.
kingston, ontario
lori A.
kingston, ontario
"Dan M and Chris Bell were both personable, professional and a pleasure with whom to work!"
douglas K.
kingston, ontario
"The problem was that the fan switch had been bumped and was off. We just had not thought of that. We had a pleasant visit and a laugh . We did appreciate the help of Jesse @ his associate."
colin K.
kingston, ontario
"Chris was thorough, friendly and identified an issue then worked with his manager to offer a cost-effective solution. Especially happy to get option to purchase extended warranty for next 7 years that also covers annual maintenance check ups."
michael K.
kingston, ontario
"Quick response impressed me the most, and great investigative work to find the problem."
chris T.
kingston, ontario
"No issues. The appointment went well."
tariq H.
kingston, ontario
"I have never met such an erratic and unprofessional behavior of the technician sent by this Company to repair my ac. He was very aggressive and none cooperative. He did nothing except pointing his finger towards ac and saying I can't do anything and if it's the liquid gas leakage I am not allowed to fill it. I said then what can you do. In a very crude and unprofessional manner he said Contact our Sales to buy a new one giving an impression as if he was sent by Company to sell new ACS. He was pressurizing me time and again to buy from them new ac . This is very low and uncivilized way of selling products. I ask the company is these unprofessional techniques helping you in business. Did I pay $100 for this mis conduct.at my house. This is ridiculous. I will ask the business bureau to take a notice of suchlike organisations recruiting suchlike technicians on chiep payments."
rhona G.
elginburg, ontario
"Terry worked hard at correcting the problems with the Heat Pump and oil furnace connection and setting the thermostat. He took the time to explain to us how the thermostat worked and how to set it."
ashley A.
napanee, ontario
"Still waiting for quote/estimate"
dan C.
amherstview, ontario
"Great guys , well organized, left no mess"
john Z.
kingston, ontario
"Great job done by Jesse. Friendly and respected our property while doing the maintenance on AC etc."
maureen P.
kingston, ontario
"quick to respond, well trained and knew their job, polite and caring Amazing company."
rick T.
kingston, ontario
"Technician was on time and very knowledgeable. He also provided me with very good information concerning my air conditioning unit."
lorry O.
kingston, ontario
"very friendly ,and new exactly what was going on"
mr vaughn V.
kingston, ontario
"Rob knew what he was doing and explained"
paul K.
kingston, ontario
"Speedy, efficient, informative, and answered my questions in a helpful way."
byford B.
seeley's bay, ontario
"Reliable excellent service"
rose M.
kingston, ontario
"Daniel was great and very persistent at finding out what turned out to be a switch problem - not a furnace fan or AC unit problem My less than very satisfied was the charge for fault locate. Guess I should have read my agreement more closely. Still, it felt excessive."
chris M.
kingston, ontario
marc-andre B.
kingston, ontario
"very profesionnal and knowlegable"
janet L.
kingston, ontario
terence K.
kingston, ontario
"Level of Work was high quality."
walmsley W.
kingston, ontario
"He was very helpful and informative ans pleasant to workwith"
katie A.
kingston, ontario
"Very knowledgable & professional."
ann L.
kingston, ontario
"Informative, courteous, respectful"
antoinette M.
kingston, ontario
"Staff were on time, professional and knowledgeable"
john R.
harrowsmith, ontario
"Very professional, friendly service."
gabriel L.
kingston, ontario
"Terry was absolutely fantastic in terms of his workmanship and explanations!"
morrison M.
kingston, ontario
"Guys are friendly and good"
jeffery J.
kingston, ontario
"Dan arrived on time and completed the service call quickly. He was very polite and efficient."
margaret G.
kingston, ontario
"very knowledge and efficient technician"
mike E.
kingston, ontario
"The three men that did the installation were polite and very tidy putting down drop sheet where need. It was a long day for them but no complaints . Jack from Kyro stayed the longest setting up the system and explaining it how it worked to my husband and me."
tina P.
kingston, ontario
"Very professional"
john B.
kingston, ontario
"Dan was very professional and did an excellent job."
murray M.
kingston, ontario
"He was very respectful to my 88 year old dad. Very impressed."
christine C.
kingston, ontario
"Dan knows our home and equipment, and is always thorough in his examination of the equipment. He communicates well."
bruce H.
kingston, ontario
"leaky tap from work of installers but fixed quickly the next day (Saturday) by weekend on call technician"
jason P.
kingston, ontario
lisa W.
kingston, ontario
"I called on a Thursday and was able to get someone here by Monday"
sharron W.
kingston, ontario
dixie D.
kingston, ontario
"Very thorough."
robert M.
bath, ontario
"He did a great job and explained what he did."
carole J.
howe island, ontario
jacob W.
kinston, ontario
"Dan wore booties when he was in my house. most techs don't so it was nice to see."
barrie F.
kingston, ontario
"Jesse is a great technician."
tom C.
gananoque, ontario
"It was a pleasure dealing with your sales consultant Brendan Rake. He was polite, friendly, knowledgeable and extremely well organized. Brendan carefully outlined our options and we felt he had our best interest at heart. Brendan is a great ambassador for Service Experts."
jamie R.
kingston, ontario
"Explained options and very transparent on pricing/payment."
mr blowes B.
kingston, ontario
hani A.
kingston, ontario
"Too pushy towards sale of replacement rather than trying to repair."
gordon M.
lyndhurst, ontario
kate M.
kingston, ontario
"Technician was courteous and friendly.. He explained what he was doing and why. He offered an alternative to replacing filter which made clear the di fference between cost and convenience"
burkom B.
kingston, ontario
"Technician came not long after we called. Fixed the problem in short order."
bragdon B.
kingston, ontario
"He tried everything to find the problem and when couldn't called the office to set up an appointment with a more senior technician. Impressed as he could have just said it was working and leave. Service Experts staff always impress me each and every visit. Highly recommend"
wood W.
kingston, ontario
elaine A.
kingston, ontario
"Dan provided very helpful advice and recommendations that should help both keep our home cooler this summer, while doing so more efficiently"
debbie M.
harrowsmith, ontario
"On time, knowledgeable and friendly service people."
gib P.
kingston, ontario
"Jesse, was prompt, polite and knowledgeable. He also fixed a pipe was on higher slope, the pipe takes condensation from the furnace to a small pump."
samuel b.
glenburnie, ontario
"Courteous,clean and very polite. joe showed true customer service while in our home."
bill R.
kingston, ontario
carey C.
kingston, ontario
"very friendly trades, very respectful of my home, didn't mind the dog barking at them every time they came into the hall, they were done when they said they would be and cleaned everything up after they were finished"
deirdre M.
kingston, ontario
"The technician was very thorough. He went above and beyond"
john M.
kingston, ontario
"Dan was very thorough and explained everything."
kevin P.
amherstview, ontario
elaine T.
kingston, ontario
"Very efficient and knowledgeable"
terrence M.
kingston, ontario
"Very smart Tech and knows his job"
julie R.
amherstview, ontario
"I never rate 10 - 9 is almost perfect"
chris S.
harrowsmith, ontario
"on time, quick knowledgeable work."
patricia B.
kingston, ontario
"Knowledgable. Courteous. Prompt."
michelle S.
kingston, ontario
"Jesse, the technician, was thorough, helpful and no less importantly, very pleasant to deal with."
mrs forrest F.
kingston, ontario
"Chris appeared to be efficient and knowledgeable in his assessment of my air conditioner."
carrie F.
kingston, ontario
"Was really happy with how he explained everything to me. Didnt make me feel stupid for being clueless lol! Gave me all options and let me choose what I wanted to do without pressure. This is super important to me when it comes to deciding if I will work with a company again! I didnt feel like I was being pressured to buy something I didnt need."
kris M.
kingston, ontario
"Friendly, informative receptionist and technician. Timely, effective, efficient and honest service."
jon S.
napanee, ontario
"Dave is very pleasant,polite, trusted and a knowledgeable technition."
bernard H.
hartington, ontario
"Very polite, on time and knowledgeable."
christine L.
kingston, ontario
chris C.
odessa, ontario
"very friendly and helpful"
diane N.
kingston, ontario
"Jesse was very polite and explained everything I asked him. Lovely gentleman"
douglas K.
kingston, ontario
"We have had Jesse before and he is polite and does the job quickly and is very cheerful."
al M.
kingston, ontario
"Very professional, punctual, respectful and efficient. Thanks very much Rob!"
ryan D.
hartington , ontario
"The technician arrived on time and installed the replacement part without issue. He also provided excellent information on how to keep the unit running efficiently. Thanks again, Service Experts!"
vincent D.
kingston, ontario
"Great service."
rhona G.
elginburg, ontario
james R.
glenburnie, ontario
"Good friendly service"
robert L.
inverary, ontario
"Friendly and professional service"
rhonda S.
kingston, ontario
"Existing air conditioner evaluated and sales service provided the same day."
rob P.
bath, ontario
"On time and professional"
patricia B.
kingston, ontario
"the technician was on time and efficient"
wayne D.
amherstview, ontario
"The service I requested was for quotstoon for a tankless hot water system."
harry T.
kingston, ontario
ann S.
kingston, ontario
"Quick and efficient service, Jesse was very polite and talked me through what he was doing."
shillane L.
kingston, ontario
"Jesse is always very friendly and efficient"
jan C.
kingston, ontario
wiens W.
kingston, ontario
dr burgess B.
gananoque, ontario
jennifer A.
kingston, ontario
taylor T.
kingston, ontario
"Rob friendly informative and neat. Arrived as planned did his job and then informed both of us his findings."
cattermole C.
kingston, ontario
"Jesse was very thorough in the inspection of our Air Conditioner. He explained every aspect of his inspection that he performed."
brian H.
amherstview, ontario
"Friendly knowledgable technician"
gordon M.
lyndhurst, ontario
nancy B.
kingston, ontario
"He was very pleasant and professional and answered all of our questions"
thelma M.
kingston, ontario
"Rob was very efficient and knowledgeable about the equipment. He adhered to Covid 19 protocol."
bill R.
kingston, ontario
"On time, Polite, Professional, informative"
ford F.
kingston, ontario
"On time, pleasant, respectful and very helpful"
rhona G.
elginburg, ontario
"Joe was friendly co-operative and provided us with some good advice. He did the maintenance well and efficiently."
anthony D.
kingston, ontario
"Service was prompt and technician was friendly, efficient and clearly explained what he was doing."
mrs H.
odessa, ontario
julie B.
kingston, ontario
bernard B.
kingston, ontario
"Dan did a very good job"
ryan H.
amherstview, ontario
"Great service. Very polite and awnsered all our questions"
cheryl M.
inverary, ontario
"My furnace stopped working on Friday morning and Saturday morning before 8:30 am the technicians were at my house installing my new furnace."
ron S.
kingtson, ontario
"Sales consultant (Brendan) provided good advice re: product choice. Installation team (Brad, Geoff, Spencer) were very professional, organized and efficient."
ronald P.
kingston, ontario
"Clean, friendly, courteous staff arrived on time and performed all work to complete satisfaction"
paul or sharon P.
kingston, ontario
"Knowledgeable, expert advice"
li L.
kingston, ontario
daniel S.
kingston, ontario
gary C.
kingston, ontario
dr john M.
kingston, ontario
"Timely, polite and effective"
bob M.
kingston, ontario
"Courteous, respectful, and knowledgeable Information also provided on what I can do to maintain the condition of my equipment."
sam N.
seeleys bay, ontario
"WHEN DAN CAME INTO THE HOUSE, HE TOLD ME TO TAKE THE HEAT DEFLETORS OFF THE REGISTERS BECAUSE IT WAS PUTTIN TOO MUCH RESISTANCE ON THE FAN MOTOR AND WILL CAUSE IT TO BURN OUT. WHEN HE LEFT, HE PUT AN ACCELORATOR ON THE EXHAUST PIPE TO GET A BACK PRESSEURE ON THE FAN. IS THIS NOT WORSE THAT HAVING AN AIR DEFLECTOR ON THE REGISTERS ? I AM SPLIT ON THIS INSTALMENT. PLEASE ANSWER THIS."
jean M.
kingston, ontario
"On time,respectful and thorough."
paul M.
kingston, ontario
"Very professional, and knowledgeable about products services you offer. I had an interesting and frank chat about what you guys offer."
christian G.
kingston, ontario
ryan D.
hartington , ontario
"Professional service, polite, and explained the service results well. Booking the appointment was easy and an appointment reminder call was completed."
alice & norm K.
kingston, ontario
"Each employee has his own job so everything moves along very smoothly. They were very courteous and pleasant."
james L.
kingston, ontario
thelma M.
kingston, ontario
"The work was done to a high standard. Work area was cleaned up and very pleasant technicians."
paul V.
kingston, ontario
"Terry knows my system and always gives me lessons on what i need to do."
john keyes K.
sydenham, ontario
"This is not to do with the technician at all but the company and how they communicate warranty renewals, change in warranty names, documentation on limits on warranties, billing for parts covered on plans, cost of warranty from monthly saving not explained or offered on renewal"
jim L.
kingston, ontario
"terry Hamlin went above and beyond and did trouble shooting of our hoy water radiator system. He bled air out of the lines and recommended the correct approach to heating our house. Much appreciated."
alison D.
amherstview, ontario
"Technician was on time, helpful and thorough."
justin S.
kingston, ontario
"Darren was honest and was able to answer all my questions professionally and completely."
randy D.
odessa, ontario
"Arrived on time worked efficiently"
eckford E.
kingston, ontario
ken and kathy H.
seeley's bay, ontario
"Chris came initallly to do a yearly checkup on our Heat Pump, etc. and found a leak in it. It was very cold outside so he could not do the work at that time. We expected to have a call from Service Expers when the weather warmed up significantly but we had to call you to get the work done. Also, Chris installed a new pilot lighter in our gas fireplace. It leaked from the time of installation until now. A third visit is now necessary once he has ordered and recieved the part. I hope that Service Experts will call us to make that appointment, rather than us having to check to see whether or not it has arrived."
yvette L.
kingston, ontario
"Terry was professional and friendly. He explained everything carefully to us."
marilyn S.
gananoque, ontario
"I have found that all technicians who have come to my home for whatever reason have all been first class. Thank you"
linda D.
kingston, ontario
"Your staff are always polite and respectful and know what they are doing."
kim K.
kingston, ontario
lee anne C.
kingston, ontario
"Dan always does a great job!"
julie R.
amherstview, ontario
"Everything went well"
robert W.
gananoque, ontario
carol M.
kingston, ontario
"Very informative. He explained the heating option of the A/C & how best to get the maximum benefit of the heat & where to place the remote for better efficiency. This was probably explained at the time of installation but forgotten over time."
luigi D.
kingston, ontario
dr walter E.
bath, ontario
"Highly professional and efficient service"
nancy H.
kingston, ontario
"Jesse Handy was on time, efficient, respectful about pandemic protocols, and explained things well."
don O.
elgin, ontario
"Arrived on time, completed his work and provided a summary to me. Very nice gentleman."
jane Y.
kingston, ontario
"Id be happier if it didnt cost so much"
jennifer H.
kingston, ontario
"Chris did an excellent job getting the our AC unit running; however, the unit was not properly installed and it took multiple visits from our technician to rectify the issues that stemmed from the installers."
andrea R.
kingston, ontario
"Very responsive service"
david T.
kingston, ontario
jean&carol P.
kingston, ontario
"The technician was very helpful and respectful of our house (wore booties) and he explained what he was going to do."
leonard R.
hartington, ontario
"Joe came within the time specified, was courteous and respected the coved guidelines. He was done quickly and efficiently."
rick B.
sydenham, ontario
paul S.
amherstview, ontario
"We found Joe to be very efficient, courteous and informative . We also appreciated that he left the area as clean as he found it ."
jose F.
kingston, ontario
linda S.
kingston, ontario
"Dan was very good at explaining the best way for us to use our AC. He took the time to go over the process which we appreciated."
stephen O.
kingston, ontario
"Fast friendly professional service. No worries."
linda H.
kingston, ontario
"He was on time, pleasant, did the work"
bernard H.
hartington, ontario
"Very Knowledgeable and cautious."
hans B.
napanee, ontario
"The Technician was very analytical and thorough"
stephen H.
lansdowne, ontario
sawatzky S.
kingston, ontario
"Knowledgeable, friendly technician."
frank P.
kingston, ontario
dianne C.
kingston, ontario
burt H.
kingston, ontario
arthur J.
kingston, ontario
charlan T.
amherstview, ontario
neil M.
kingston, ontario
"Tech did a good job, l could tell,he supplied me with test test Results.and explanation"
bruno R.
amherstview , ontario
"Professional , courteous service completed in a timely manner"
joseph B.
kingston, ontario
"Service agents always courteous and pleasant. Work area always clean after service."
rebecca C.
kingston, ontario
paul A.
kingston, ontario
"Joe did his job effectively."
jim M.
kingston, ontario
"Joe arrived on time (actually a bit early), was polite, courteous and professional. He completed his work efficiently and competently. He wore a face mask and took his shoes off at the door. Well done!"
mrs oosthuizen O.
kingston, ontario
"careful of our home, pleasant, discussed findings, tidy, efficient."
ms reid R.
kingston, ontario
mrs mccabe M.
kingston, ontario
alexandra Z.
gananoque, ontario
"Arrived within time range, respectful of home, offered suggestions for improving efficiency of system."
pam E.
kingston, ontario
"The service provided was exceptional from my phone call to have someone give me a quote to the end of installation. Everyone was professional, knowledgable, friendly & happy. They care about the work they do."
tim M.
kingston, ontario
"Eric and Jeff conducted themselves in a very professional manner and were always receptive and pleasant. They welcomed our questions and provided knowledgeable, helpful responses and advice. Their work was completed in an efficient and timely manner. It was a pleasure to have these two tradesmen to do our HVAC installation. Thank you fellas."
lloyd W.
kingston, ontario
anne K.
harrowsmith, ontario
"Showed up on time--thorough work ethic--pleasant--explained all he was doing"
elliot S.
perth road village, ontario
"Technician was very knowledgeable and could answer all questions. The only problem - i asked at Costco for a quote on installing tankless electric HWS and you only provide gas/propane systems."
barbara C.
barriefield, ontario
"Service was on time prompt, efficient, any issues well-explained."
hasan K.
kingston, ontario
"sales and technician were expert and they've done everything very well ."
kate M.
kingston, ontario
mr norris N.
kingston, ontario
"Good quality work"
mr hamilton H.
kingston, ontario
"Technician forgot to turn on the gas line before leaving resulting in no heat the next morning"
fred S.
amherstview , ontario
"Staff always friendly and helpful"
mary M.
kingston, ontario
"Arrived in good time. Respectful wearing his booties and mask. Answered all questions so I could understand the answers. Good job all around."
lori A.
kingston, ontario
"The young man was informative, helpful polite, professional! I am completing survey from a different residence so I don't hve his name handy..."
paul V.
kingston, ontario
"Chris knew the probable source of the problem (2 in fact) and patiently went about fixing them."
marian Q.
kingston, ontario
"Rob and Jesse were courteous, knowledgeable, friendly and were here on time and were well cleaned up."
elizabeth d.
kingston, ontario
"The technician recommended a good filter that is considerably cheaper than I have been paying. He also showed me how to adjust the humidifier for the summer months."
mike B.
bath, ontario
"Joe was punctual, friendly and efficient."
elizabeth C.
kingston, ontario
"Joe was very efficient and friendly, & helpful. Also showed up at the beginning of the timeframe, which I love."
tony P.
perth road, ontario
"Conscientious rep. Made some suggestions and answered questions I had"
mr ford F.
kingston, ontario
"Dan is very thorough and professional, great with questions I have"
william L.
kingston, ontario
"personable, efficient,"
madeleine P.
kingston, ontario
"Very professional."
mrs cox C.
kingston, ontario
"helpful with questions asked"
bernard H.
hartington, ontario
"On time and very knowledgeable."
garth A.
kingston, ontario
cheryl B.
battersea, ontario
"Everything as expected"
kimberley S.
kingston, ontario
"Friendly, professional and provided the information I required"
mr dixie D.
kingston, ontario
"Dan is polite, makes no messes and know what he is doing."
alibe C.
kingston, ontario
"Your technician was friendly and knowledgeable."
ivan K.
kingston, ontario
tim F.
odessa, ontario
"Service was done efficiently, and techs were on time, asked if I had any concerns, explained everything about how the furnace was running and left everything clean and in place."
stephen O.
kingston, ontario
"Darren was prompt, professional, friendly and most important, he was very honest with respect to what product we really needed. He didn't automatically go to the most expensive machine."
andrew D.
kingston, ontario
"Timely and professional service."
joanne Z.
kingston, ontario
"Very confident knew his work and has a very professional attitude and polite."
christine L.
kingston, ontario
jurgen T.
erinsville, ontario
"The receptionist was very helpful and friendly when called, and our technician was very helpful and knowledgeable when answering our questions and servicing our furnace/heat pump system."
gary V.
kingston, ontario
"Competent, helpful and explained things, pleasant"
mr & lynn hendry H.
perth road, ontario
"Technician was knowledgeable and worked quickly."
martha R.
kingston, ontario
ernestine H.
kingston, ontario
"They arrived on time and did a great job, installing the water heater, gave tips on how maintain it and cleaned up after they were done"
david S.
kingston, ontario
"Terry arrived within the allotted time frame. He was courteous, masked (Covid19 prevention) and knowledgeable."
dieter R.
kingston, ontario
"Everyone who worked on the new furnace installation was professional and knowledgeable. Terry was the best and made sure all minor issues were corrected and completed to my total satisfaction."
anne K.
harrowsmith, ontario
"He was on time. very polite and friendly, wore a mask"
mavis G.
kingston, ontario
liz S.
kingston, ontario
"Not satisfied at all. Will be following up with office about the issue."
thelma M.
kingston, ontario
"Jesse was very thorough and explained all areas of concern"
jolanta H.
kingston, ontario
"Knowledgeable, professional and responsive service"
phyllis L.
kingston, ontario
"Any questions were answered completely. Helpful suggestions provided."
st.andrews C.
kingston, ontario
"Good svc and prompt"
natalie F.
bath, ontario
sharon B.
kingston, ontario
"excellent service all round, very pleasant person, knowledgeable"
randa A.
kingston, ontario
clement A.
kingston, ontario
mrs shirley M.
kingston, ontario
linda L.
wolfe island, ontario
"Masks were worn but Dan's kept sliding off his nose. We were able to physically distance."
carolyn M.
amherstview, ontario
"Early arrival with phone call first, great, friendly, polite technician, noticed hot water heater was old so time to do something about it. Informed me that service experts rent hw heaters so I followed up on that and now have a SE water heater. Always great service and professional workers."
tanis F.
kingston, ontario
"He was so polite and always took off his footwear when he came in and offered me choices about things."
doug M.
kingston, ontario
janet L.
kingston, ontario
mrs taylor T.
kingston, ontario
"Identified the problem, organized the parts required and returned and completed the task as planned. Left our basement own fine order. Furnace working fine at day three. My satisfaction will be in the future when time proves that the job was well done and the concerning furnace failure does not recur."
robert C.
kingston, ontario
"Exactly addressed the question I had called about."
ken O.
kingston, ontario
"On time,knowledgeable,provide information about older unit but no sales pitch."
mrs phibbs P.
kingston, ontario
"He was very efficient and polite."
dr emrich E.
bath, ontario
"Professional service, excellent work, helpful tips Clearly illustrated components required"
keith C.
kingston, ontario
"Friendly, efficient, honest service. The sales associate was well-informed and very helpful. When I had a question after the job, I received a reply immediately."
ms. bragdon B.
kingston, ontario
"Always patiently answers all my questions which I am sure I ask each time!"
roger E.
howe island, ontario
robert M.
kingston, ontario
"Joe the Service Technician was informative, professional, knowledgeable and timely. You ask for anything more in service!!!!!"
rita F.
kingston, ontario
"very informative and helpful"
clint H.
kingston, ontario
"Technician knew what he was talking about"
ed B.
kingston, ontario
"Service was prompt techs were well trained and friendly"
mike A.
kingston, ontario
"We had some questions about our current hot water tank and furnace. Brendan Rake offered advice about each in a no-pressure environment. We were4 impressed with his knowledge about air filter ratings and the filtration advantages of five-inch filter boxes vs. the standard one-inch size. He advised us to stick with our simple chimney vent hot water tank as opposed to a condensing type with a blower motor, as ours will work even during a power outage whereas the other type will shut down entirely. Brendan also discussed the pros and cons of renting vs. owning heating and cooling systems. He also suggested that we would be wise to have Service Experts be the providers for our hot water tank rental, as their rental rate would be slightly lower."
bob K.
bath, ontario
"Chris went the extra mile in explaining what he was doing & went out of his way to ensure our safety. He used initiative in correcting what was wrong & showed us ways to make things work better."
mr fobert F.
bath, ontario
wanda C.
napanee, ontario
"Joe Varrette was very good at explaining and did a great job."
nancy M.
kingston, ontario
"Chris was informative and helpful, Jack the installer was wonderful very professional and loved how everything was cleaned up and explained information about my new tankless gas water heater. Fast service"
brian C.
kingston, ontario
"Dan does a thorough job in examining the furnace. He is very pleasant, telling us of any problems. He says that we keep up the service on our furnace. He was on time for our appointment."
ross M.
kingston, ontario
"Very pleasant serviceman"
mr bothwright B.
kingston, ontario
ron S.
westbrook, ontario
"Both guys were awesome! Extremely friendly and informative!"
mick M.
kingston, ontario
"Dan was very efficient and helpful, making some great recommendations while getting the job done in a timely manner"
ian W.
kingston, ontario
joanne B.
kingston, ontario
"Respectful"
sherri S.
gananoque, ontario
"We had a problem with our hot water tank and immediately Brendan had a technician check it out. Rob and Spencer were efficient and hard working when they came to replace it. They have installed 2 furnaces for me and now a water tank. They disposed of the old equipment which made our life easy. Thank you all at Service Experts!"
mike G.
kingston, ontario
"Dan was prompt, COVID careful, explained all the process, and was professional in his demeanor."
susan C.
kingston, ontario
"Guys were friendly, respectful and seemed to be proficient."
douglas C.
kingston, ontario
"Prompt efficient replacement of water heater."
viola C.
kingston, ontario
"Jesse was through and mythological in his work servicing my furnace, he reminded me about the need for detectors on each floor, replaced my furnace filter and checked the output of my furnace at the ventilation exit at the rear of my house."
eric B.
kingston, ontario
"Joe was on-time, and very professional. He explained a couple of things to us about our furnace that no one had explained before."
george B.
kingston, ontario
robert S.
kingston, ontario
"On time, finished quickly and cleaned up"
steven S.
kingston, ontario
"Chris was very happy and a hard worker and very informative"
mr wowk W.
kingston, ontario
"service man knew his stuff and was not pushey"
greg R.
kingston, ontario
"Dan was very thorough and helpful!"
paula V.
kingston, ontario
"I would have rated 10 but unfortunately my freezer was left unplugged and I didn't discover this until Sunday."
toini J.
kingston, ontario
"Darin sold us the unit and Terry installed it (the humidifier) Terry has done work on our other heating units, always very satisfactory. We met Darin before as well he worked on our air conditioning unit very good work and both did a very good job and were very polite and well informed about their jobs, --that the stuff!"
joanne A.
kingston, ontario
"From the person who answered the phone and took our service call request, to the technician, Chris, who completed the repair, the service was seamless. Chris was professional, respectful, knowledgeable and friendly. Service Experts installed our furnace and a/c system a few years ago so naturally they were the ones we called when we had a problem. The repair was completed within three hours of our call."
deeter R.
kingston, ontario
"Could have been a 10 if my name were spelled correctly and my postal code was correct. Dieter Rohde, K7L 1Y1"
geng W.
kingston, ontario
"Please read my answers to the following questions."
james W.
kingston, ontario
"I enjoyed working with Don and having him explain things to me."
kingont I.
kingston, ontario
"They arrived on time and were very courteous."
john D.
kingston, ontario
"Chris was terrific!!! Highly recommended."
guy B.
yarker, ontario
"Joe was very efficient and professional while here."
marylou M.
kingston, ontario
larry W.
kingston, ontario
"Thoroughly troubleshoot and fixed it"
terry M.
kingston, ontario
"Terry arrived promptly, has been here several times in past years, and is familiar with our furnace. He's efficient, polite, informative, and a great help."
burt H.
kingston, ontario
"He was knowledgeable, courteous and friendly."
ed D.
kingston, ontario
"Jesse was real professional. He answered all my questions and he explained exactly What the problem was."
liz S.
kingston, ontario
"Everyone I dealt with was friendly and knowledgeable. Very quick service. Excellent experience all around."
dr sankar S.
kingston, ontario
"Well informed and responded well to questions"
mr latimer L.
kingston, ontario
ernestine H.
kingston, ontario
"Everything was done in a timely and efficient manner"
steffi C.
kingston, ontario
"Joe Varrette is an excellent service technician. He is professional, yet friendly and takes the time to explain any question that we ask of him."
mr adamson A.
kingston, ontario
"knowledge"
desmond J.
odessa, ontario
"Joe was prompt, courteous, and did a very good and clean job."
frank G.
perth road village, ontario
mr mrs morgan M.
kingston, ontario
"The problem was in a very confined space. When one technician found it physically impossible he called in another who came soon. In spite of the difficulties everyone was pleasant. This now the second time I have filled in this form. I only answered bec I thought the technicians had done a good job. I found out the hard way that if you dont fill out every question they will not let you leave the survey When you try again all your info is lost so a big thank you to the guys And not very kindly thoughts about the survey"
robert M.
bath, ontario
debbie M.
harrowsmith, ontario
"Chris was so personable and knowledgeable. Made it a pleasant experience."
shawn T.
kingston, ontario
andrea R.
kingston, ontario
"Joe was very thorough, very helpful and cleaned up really nicely."
mrs dodwell D.
kingston, ontario
"Courteous and friendly - explained things to an amateur in easy language."
jody B.
kingston, ontario
"Service Experts Have provided excellent service. They are prompt, knowledgeable and courteous."
tony G.
harrowsmith, ontario
"The scheduled work is still not complete. The wrong part was ordered."
mr coulter C.
kingston, ontario
"Good service and technician was fine, but we felt the price was extremely high for vacuuming the fireplace cavity and cleaning a couple of valves We would recommend the firm but not for fireplace cleaning due to to the high cost"
dianne S.
bath, ontario
"Here on time and informative"
steve M.
kingston, ontario
"Expert care, friendly with good advice."
steve R.
bath, ontario
lorraine V.
bath, ontario
"No issue with the service Technicians"
ms richardson R.
kingston, ontario
"Chris did an excellent job getting to the root of the furnace issue - the air coming out was too hot and helping to moderating the temperature a bit and adjust the air flow. I trusted his advice and would definitely recommend him and Service Experts. Thanks! Karen"
mr peter M.
gananoque, ontario
"9 is near perfect"
peter K.
kingston, ontario
"Arrived on schedule date and time. Too bad he did not have replacement UV light in his truck."
darcy R.
gananoque, ontario
"Dan is always friendly, efficient and knowledgeable"
paul K.
kingston, ontario
"Dan answered all my questions clearly and thoroughly. He offered good advice as far as operation, explaining why and how."
vic A.
kingston, ontario
"Technician was very knowledgable and polite."
grace L.
kingston, ontario
"He is very knowledgeable and friendly."
helens mason M.
kingston, ontario
"no difficulty everything just great"
mr. hunter H.
kingston, ontario
margaret G.
kingston, ontario
"Joe Varrette was very pleasant and helpful with my yearly service call today. He was very courteous , knowledgeable, & efficient.I am very satisfied with the service he provided with my furnace maintenance.He is definitely an asset to your company."
mrs seguin S.
kingston, ontario
denis L.
kingston, ontario
"Excellent job"
david G.
kingston , ontario
"Prompt and respectful"
pat R.
kingson, ontario
rick & cheryl H.
gananoque, ontario
brett S.
kingston, ontario
"Smart guy and very respectful. Answered all questions and gave solutions"
jason S.
kingston, ontario
mrs mccauley M.
kingston, ontario
"He was curtious, called to inform me that he would be arriving shortly, provided us all the information clearly , was honest."
muriel L.
kingston, ontario
mr jeffery J.
kingston, ontario
"Arrived on time. Complete the service efficiently and offered some good ideas for our water heater."
carla Y.
kingston, ontario
"The tech explained things to me. I had a concern and he said he was going to talk to his manager about it and get it straightened out. I appreciated that very much."
mrs campbell C.
sydenham, ontario
"Timely and professional service"
dr emrich E.
bath, ontario
"Tidy, thorough, informed"
travis C.
kingston, ontario
"Professional and efficient"
robert S.
kingston, ontario
"Friendly, knowledgeable and helpful as well as being quietly efficient"
kathleen W.
kingston, ontario
"Reliable courteous service. Being contacted for appointments means I dont have to keep track all the time. Appreciate that."
mr taylor T.
kingston, ontario
iain M.
kingston, ontario
"very thorough and thoughtful"
mr conacher C.
kingston, ontario
"Technician prompt, efficient and provided good advice on use of furnace and recommended additional possible upgrades."
mr goodland G.
kingston, ontario
"The service and advice that Daniel provided was excellent. I did call a week earlier than my appt to let SEs know that I needed a new solenoid for our WB2-12-2 humidifier but that message was never given to Daniel so he had none on his truck."
jeff E.
kingston, ontario
"Chris was helpful, patient, and nice."
edwin (ted) N.
kingston, ontario
"Prompt, courteous, thorough service."
rick S.
elginburg, ontario
"fast friendly service"
leslie F.
kingston, ontario
"Joe was pleasant and a quick and efficient worker, over and done before we expected, nice!"
joan B.
kingston, ontario
"Took the time to help me to understand my furnace. He was very patient and extremely helpful."
hayley M.
kingston, ontario
"The office administrator called me promptly after I put in a service request. She was friendly and professional. Chris showed up on time he took the time to explain the service I needed and answer the questions I had. The other Chris was able to show up 10 minutes later to offer a quote on getting a new furnace. He explained all my options thoroughly. Chris followed up with a phone call the next day when the men came to install the furnace to make sure every was going well. The men installing the furnace were polite and worked efficiently. They made sure I understood the new thermostat before leaving. I am so thankful I was able to heat my house again quickly. Everyone I interacted with made me feel comfortable and treated me and my home with respect."
mrs braund B.
kingston, ontario
"Very happy with the professional job done by the gentleman/technician who serviced our heating system."
john M.
kingston, ontario
"They answered the phone, were there within 2 hours and were polite."
mr epp E.
kingston, ontario
"Jesse Handy provided timely, efficient and seemingly expert (from my lay perspective) service and information. He answered all of our questions and explained clearly the documents he left with us. He is a very positive ambassador for your company."
mr cooper C.
kingston, ontario
"Friendly and informative."
mr murphy M.
inverary, ontario
"My only complaint is that I have purchased a Power Humidifier, and as I understand the way this unit functions is that it will come on without the furnace to adjust interior RH, when the unit was installed the tech told me that wasn't the way it works and from what I can see is that the unit only comes on when the furnace is on. I have the RH set as high as the unit will allow and yet it hasn't brought the RH up in the house at all. I live in a log home and need the humidity to be in the 40% range, so far this unit isn't doing that. I believe it is capable of this function but it appears that it hasn't been installed in this fashion. I paid a premium for that function and have not got that. The techs did a good job and left the house as clean as they found it. They conducted themselves in a polite and professional manner."
walter H.
kingston, ontario
dr connor C.
kingston, ontario
"Pleasant, ..answered my questions"
brian L.
kingston, ontario
"Diagnosed a continuing problem and explained what the solution was."
pete B.
kingston, ontario
"The fellow came early & got the job done in good time."
bernard H.
hartington, ontario
"Chris knew my system very well and he solved the humidity problem."
john K.
bath, ontario
"Prompt,efficient and friendly service ."
david C.
kingston, ontario
"Prompt polite and professional"
lewin L.
kingston, ontario
"I would have liked to receive some brochure info regarding rental coverage, option to buy etc and forgot to ask if you remove the old water heater."