Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 1,830 Reviews
frank P.
kingston, ontario
"Always dependable and honest"
flor-bela P.
kingston, ontario
"service person was very quick to respond to our needs"
linda H.
sydenham, ontario
"When we called, an approximate time was given. The tech was here ahead of he time given. He did his job & made a few suggestions to do for improvement. Thanks SE"
kim K.
kingston, ontario
"Jesse was very pleasant, helpful and resourceful."
david B.
kingston, ontario
"Friendly, quick, clean"
mr burke B.
kingston, ontario
"Arrived at designated time span. Was polite , gave me a quick rundown of results. However during this time of the Covid 19 pandemic I would have wanted him wearing a mask and rubber gloves....he wasn't. Who knows who all he contacted before he arrived in my home??? I'm 74."
stephen L.
roblin, ontario
phyllis L.
kingston, ontario
"Service was on timely. Technician was informative and helpful."
mariah R.
kingston, ontario
"Technician did not follow social distancing guidelines by doing things like asking me to show him where the gas leak was in a very small furnace room etc."
sharon B.
kingston, ontario
"Excellent in all respects as always is."
mr kendall K.
kingston, ontario
robert W.
gananoque, ontario
mrs holmes H.
kingston, ontario
"Jesse was very curteous and explained all the steps he went through and kept me informed. A really polite young man."
nancy S.
lyndhurst, ontario
paul G.
amherstview, ontario
"Polite and informative."
mrs shirley M.
kingston, ontario
"Jesse did an excellent job, was friendly and professional."
thomas C.
kingston, ontario
"Jesse Handy is polite and highly skilled. He is an excellent representative of your company."
miss welsh W.
kingston, ontario
"very prompt courteous had helpful suggestions"
leona O.
kingston, ontario
"Consult and follow up were prompt."
bruce A.
kingston, ontario
wendy R.
kingston, ontario
rhona G.
kingston, ontario
"Dan is always friendly and courteous. He always has tips to help us with our furnace, HRV and AC. As well he will take the time to explain what he is doing if we ask."
harvey W.
kingston, ontario
paul M.
kingston, ontario
"Knowledgeable, personable, helpful, explained things well. Got the furnace humidifier going (It had never gone above 30% humidity)"
mrs campbell C.
sydenham, ontario
"Always very informative and polite"
danielle G.
kingston, ontario
"Customer service"
cataraquigolf cl C.
kingston, ontario
"Thorough, Explained findings and next steps Reviewed billing and charges"
mrs lajoie L.
kingston, ontario
"I request Dan to do our service because we find him to be efficient and personable"
judy R.
kingston, ontario
"Darren & Dan were very efficient."
mr dixie D.
kingston, ontario
"Efficient and pleasant workers."
doug M.
kingston, ontario
"Technician was on time, professional and thorough. He communicated clearly, answered all my questions, and followed up on this visit by booking my next appointment."
rob E.
kingston, ontario
"Good service as usual. Always helpful answering questions."
tanis F.
kingston, ontario
"He was very helpful in answering questions I had and also helped me to solve a problem with a light that was out.,"
harrett T.
kingston, ontario
"Very professional, fast service when we really needed it."
phil O.
kingston, ontario
"Friendly and very informative"
kirk D.
yarker, ontario
"Knowledgeable and courteous"
dr cervenko C.
kingston, ontario
ruth D.
kingston, ontario
alibe C.
kingston, ontario
"Technician was very friendly, no issues at all."
cheryl D.
kingston, ontario
"Terry was knowledgeable and personable. I appreciated his thorough explanation of items that needed attention."
ernestine H.
kingston, ontario
mrs V.
kingston, ontario
dwight F.
kingston, ontario
"Technician was prompt, pleasant and informative."
hossam F.
kingston, ontario
steeve L.
kingston, ontario
"Quick and efficient"
david G.
kingston, ontario
lynne B.
amherstview, ontario
"Very professional, on time answered any questions we had"
alexis C.
kingston, ontario
kingont I.
kingston, ontario
sharon B.
kingston, ontario
"Excellent as always!"
paula V.
kingston, ontario
"Prompt, polite, knowledgeable, clean"
doug B.
glenburnie, ontario
"Terry was very thorough."
geng W.
kingston, ontario
"Jesse was very professional and very hard-working. He did a really great job for us."
shane W.
kingston , ontario
"Terry solved the problems and carefully explained what he did and what we should expect from the system"
sandra la chevotier C.
kingston, ontario
"When Terry arrived, he was very knowledgeable and professional. He also advised us of a potential safety issue. We were very pleased with his work. Unfortunately, although service was scheduled between 11:00am - 2:00pm, he did not arrive until almost 4:00pm and there was no notification from the office. In fact, I needed to request an update."
ron W.
kingston, ontario
"We have always had nothing but outstanding service and great advice from your technicians,"
graham W.
kingston, ontario
mark V.
elginburg, ontario
andrew D.
kingston, ontario
"Service was prompt, thorough, and courteous. What more could you ask for?"
mark S.
kingston, ontario
"Prompt call; helpful technician"
ken O.
kingston, ontario
richard P.
kingston, ontario
mr caron C.
kingston, ontario
"Courteous and knowledgeable technician"
bruce & lynne B.
amherstview , ontario
"Punctual, courteous, explained things"
jean M.
kingston, ontario
mr bothwright B.
kingston, ontario
"he was pleasant and did not complain about where the furnace was like some have"
mr gallinger G.
kingston, ontario
"Technician was friendly, polite, and knowledgeable."
joanne B.
kingston, ontario
"He re-programmed the thermostat that was not programmed properly before and explained to me how to use it. He was professional."
steven S.
bath, ontario
"Crew obviously were experienced men who really like their jobs and each other."
mr fobert F.
bath, ontario
mr van nest N.
kingston, ontario
"Terry is very good but also teaches me. He's become a good friend"
lisa F.
kingston, ontario
cathy M.
amherstview, ontario
leslie M.
kingston, ontario
"Technician did not introduce himself. Normally the next maintenance check is scheduled before the technician leaves my house. That did not happen today."
vincent D.
kingston, ontario
"Eric, Spence, and Brad were here on time, did excellent work, answered all of our questions, and cleaned up everything. They even corrected a couple of other things, such as re-wiring the shut-off switch."
peter C.
kingston, ontario
"On time, worked quickly and quietly, gave summary report when finished."
andrea R.
kingston, ontario
"Because Terry really knows what he is doing."
kingont I.
kingston, ontario
"Arrived promptly, was very courteous and explained everything that was being done."
mr epp E.
kingston, ontario
"Rick arrived promptly as planned. Completed his work with dispatch and left."
rosemary P.
kingston, ontario
viola C.
kingston, ontario
"Considering I got the call the evening before, to see if they could up my appointment a couple of weeks, because they had a cancellation. The technician showed up the following morning, in the time frame that I was told he would. I showed him to the furnace, he did his testing and assessments in a timely fashion. And reported back to me that everything looked fine."
mrs taylor T.
kingston, ontario
"Did the job, all good and came when planned"
robert S.
kingston, ontario
"People on time, friendly and knowledgeable"
anne H.
kingston, ontario
"due to the very cold weather that day another visit will be required for additional work"
kristen K.
kingston, ontario
"We called back after our service call on January 10 because we had a concern. The woman we talked to said she would talk to a manager and call us back. The next day a message was left on my husband's voice mail that the manager was out of town but he would call us back soon. Have been waiting over 3 weeks for a manager to return our call. Have called back a couple of times to remind someone and have been told that the General Manager would call back. Still waiting The technician who came to the home seemed to know his job, however, I believe there was too much time and pressure spent on trying to sell us the service plan."
mr langille L.
inverary, ontario
"1. ATTENTION To Detail 2. Thoroughness 3. Knowledge"
mr walmsley W.
kingston, ontario
"He corrected faults left undone by previous technicians"
ann L.
kingston, ontario
"Courteous, knowledgeable and informative"
rick C.
glenburnie, ontario
"Everything I could expect"
douglas C.
kingston, ontario
"Prompt, polite and efficient service and report."
steve R.
bath, ontario
mr conacher C.
kingston, ontario
"Service man was knowledgable and efficient"
wendy C.
kingston, ontario
guy B.
yarker, ontario
"Dan was very knowledgeable and informed me and updated me on his progress and let me know (in detail) the concerns he had with the inspection he did on our furnace and HRV."
john W.
bath, ontario
"Very informative and efficient"
ms locklin L.
kingston, ontario
"Punctual, polite and knowledgeable"
gail G.
kingston, ontario
"Technician was competent and able to answer questions immediately."
beverley J.
napanee, ontario
"Always on time Friendly & honest service"
jake S.
kingston, ontario
"The technician was honest and took ownership of a previous issue that lead to the current issue. I very much appreciated his honesty and think this was great customer service"
veronique F.
kingston, ontario
"Professionalism of the technician and sales consultant."
mr wilson W.
kingston, ontario
pamela H.
kingston, ontario
"seems thorough and professional"
steve R.
kingston, ontario
"On time, clean, knowledgeable"
paul J.
bath, ontario
"The problem of the furnace was finally fixed. The root cause of water lines being blocked was rectified by not only cleaning the drain system but also by replacing all the exhaust pipe to ensure that the problem would not occur again. I was impressed that the technician took the time and effort to do the job right."
chris S.
harrowsmith, ontario
rob S.
inverary, ontario
"Went over and above on everything he did and was very thorough and informative."
susan F.
amherst island, ontario
"Because Terry came and spent over an hour thoroughly responding to the issue with our gas fireplace, and then checking all the other work that had been done recently, finding some problems and solving them as well. We are overjoyed at the results."
pierre S.
bath, ontario
"The technician was very nice and very professional. He quickly identified the problem and corrected it."
ms hamilton H.
kingston, ontario
edwin N.
kingston, ontario
"The techician arrived on time and was very competent."
nancy H.
kingston, ontario
"On time, helpful."
dr connor C.
kingston, ontario
"On time Pleasant Enjoys his work"
john K.
bath, ontario
"technician was very professional. Arrived early,was pleasant and answered all questions."
jesse U.
kingston, ontario
"The technician Jesse was polite, thorough and knew exactly what he was doing."
darcy R.
gananoque, ontario
flor-bela P.
kingston, ontario
"Customer service rep was very efficient, informative and polite"
travis B.
kingston, ontario
margaret G.
kingston, ontario
"very efficient technician"
sam M.
bath, ontario
"He provided service and was pleasant to deal with."
ms jewell J.
kingston, ontario
"Overall good service, organization and explanation."
mr parliament P.
kingston, ontario
"Explained everything, courteous staff."
mr wood W.
kingston, ontario
allison A.
kingston, ontario
"Technician was very through and detailed in fixing our heat pump."
lou sinclair S.
kingston, ontario
"On time, courteous and very knowledgeable and helpful."
judi S.
kingston, ontario
"I feel I was well informed about my options. All my questions were answered. Everyone is very friendly. From past experience dealing with Service Experts I KNOW that my AC, furnace, fireplace and hot water tank are excellently serviced."
andrea R.
kingston, ontario
"Excellent service"
beth R.
kingston, ontario
"Very professional, well informed, technically prepared"
karen P.
kingston, ontario
geoff L.
kingston, ontario
celia R.
kingston, ontario
"Rick arrived on time - actually a few minutes before noon (the window was noon to 2 pm)."
wade C.
kingston, ontario
"Polite, clean cut, didn't smell like cigarettes in my home, put on shoe covers, explained what he was doing."
janet M.
kingston, ontario
"On time, courteous, professional servive"
wayne C.
kingston, ontario
"As usual Jesse H. who has worked on my furnace before did a extremely excellent job. He was very informative with me about what would need to be done, and after he completed the job..he showed me a photo that he took..to explain what was wrong..and how he corrected the problem. Fantastic job!!! When your staff..especially like Jesse H. I am very thankful that I have my furnace and air conditioning issues are taken care of my concerns big or small. Thank you Jesse H. ,you did a fantastic job! I am sorry that I didnt write my comment sooner..but my computer was not working, at that time , last Thursday, January 2,2020."
cynthia martellino J.
elginburg, ontario
"Thorough, knowledgeable and answered our questions"
mr tjonasan T.
kingston, ontario
"Dan answered additional questions we had in a clear and understandable manner."
mrs beauchamp B.
kingston, ontario
"Service w a smile .flexible.ask if i had problems"
marta P.
kingston, ontario
john A.
kingston, ontario
"On time and did a thorough job!"
henry S.
kingston, ontario
gary M.
kingston, ontario
"Terry was excellent and took the time explain things to me"
ed B.
kingston, ontario
"This service was good but previous teck said we needed wrong parts this resulted in another delay while the right parts were ordered"
chris K.
kingston, ontario
"Technician arrives promptly, was courteous, friendly, and efficient, and was helpful in responding to my questions"
kingont I.
kingston, ontario
kingont I.
kingston, ontario
ms hall H.
kingston, ontario
"Friendly, helpful technician who arrived when expected, came directly to the back door as earlier requested, and answered my questions."
mrs barnett B.
gananoque, ontario
"He is. Very good and explains every thing so clear, we like him very much. Barnetts"
mr millson M.
kingston, ontario
"They worked efficiently and were polite."
dr P.
kingston, ontario
"Jesse was very efficient and thorough... he was pleasant and affirming as well as ensuring that we knew what we should do as well ... a pleasure to have in the house working.. obviously takes his work seriously and enjoys it at the same time ."
phil&cathy K.
gananoque, ontario
tina P.
kingston, ontario
"The service itself was excellent, but we waited till 7p.m. and our appt was supposed6ro be between 2to5. Should have called us, ongoing, with delays."
john H.
kingston, ontario
"We liked Dan's manner and found he inspired confidence. He was patient in answering questions. Seemed thoroughly competent."
colleen D.
perth rd, ontario
"Professional service"
rick S.
elginburg, ontario
bruce M.
kingston, ontario
"Service Technician was able to attend our house within very short notice. Jesse was amazing. Personable, Knowledgeable, Efficient."
frances/douglas B.
kingston , ontario
"Best technician you have ever sent to our house!! So polite and efficient, very knowledgeable and answered all my questions thoughtfully."
maureen W.
kingston, ontario
"The installation was not done quite properly re; water was leaking from the furnace twice. I had to call D. Chambers to come out on Sat Nov 23 and Sun. the 4th. Called Monday Nov. 25 and spoke with Phil who related the message. Sec. called at 3:35 pm on the Monday to set up another appt. for Terry Hamblyn to fix the problem he came on Tuesday Nov 26 around 4:30 pm and straightened the situation out."
rick C.
glenburnie, ontario
"Techs arrived on time, very personable and professional, good work, thorough cleanup, However several re-schedules were needed from SE's end to get to the job."
donna B.
kingston, ontario
"Snow guard for heat pump installed quickly"
caj F.
kingston, ontario
"No problems, good suggestions"
paul A.
kingston, ontario
"Tech was knowledgeable and professional."
marsha V.
amherstview, ontario
"Dan completed the check-up most professionally. Was very respectful of our house and answered a couple of questions I had, explaining everything to me."
mrs harrison H.
kingston, ontario
"The noise is still happening but we were told its okay. He suggested another company who deals with oil furnaces to service our total system next year."
terry W.
kingston, ontario
terry M.
kingston, ontario
"Jesse is very personable, caring about the home he's in, and is very knowledgeable and thorough. He's a definite asset to you!!!"
mr whatley W.
kingston, ontario
jessica R.
amherstview, ontario
john Z.
kingston, ontario
"Our appointment (Dec 02) was scheduled in June while Dan was servicing the AC unit. Somehow our appointment got changed to Feb 2020 without notifying us, This is unacceptable. We were not made aware of this until I phoned to see where the tech was on Dec 02. I wasted a whole day waiting for Dan"
paul and rina G.
amherstview, ontario
"Very pleasant knowledgeable and professional"
brennan P.
kingston, ontario
"Dan was very professional, explained what and why he was doing things."
paul J.
bath, ontario
"The first part was the sales quote. Good explanations were provided to all our questions and we had confidence in the ability of the sales person. The second part was the installation of the furnace and air conditioner. This went very smoothly."
bob D.
kingston, ontario
gabriel A.
kingston, ontario
"Really professional and well trained"
jean C.
kingston, ontario
"came on time, took the furnace filter away,"
mr webb W.
kingston, ontario
"Dan provided fast and efficient service with full verbal and paper summary at the end. The guys are always good about answering my questions."
stephen O.
kingston, ontario
"Fast reliable and professional service."
norma B.
kingston, ontario
"I Have asked some questions every time I have had service the past few years. This was the first time I received any answers. The answers made sense, and I believe the issues will be taken care of. PLEASE - assign Terry to do any and all work that needs to be done to my heating/cooling system."
mike C.
kingston, ontario
"Hi was there in time very polite and hi fixed the problem we are very happy."
william M.
kingston, ontario
"After the job was completed yesterday and I had paid $363.18, the Customer Receipt I received indicates that my PLUS agreement ends on 12/20/2019. Shouldn't the service I received have been charged to the previous agreement, and the amount I paid yesterday extend the agreement until 2020?"
susan M.
bath, ontario
"Very competent and professional."
bridget L.
kingston, ontario
"I have been a customer for 35 years and have increasing dissatification with the service. My orignial contact was to have an old furnace removed, new furnace and piping installed., they left some asbestos on the boot. Now even having this removed by a repitable company at Service EXperts instance they started poking at the area without my knowledge or permission., they said they were not satisfied with the removal- what is their expertise in this area? very little I think as he did this without mask and goggles. I do not trust this company.I have a second furnace, airconditioning and fireplace installed by you-why is it suddenly a problem?"
kevin N.
kingston, ontario
"Darren and his partner were polite, informative, and listen to what I wanted. They gave great service."
mrs mcintyre M.
kingston, ontario
juliet M.
kingston, ontario
"All good, pleasant service."
mary B.
kingston, ontario
"Terry provides competent, consistent, friendly service."
larry M.
kingston, ontario
"On par with my standards."
julie G.
bath, ontario
"Even though he was not able to set up an stallation, the technician did give us some great advice and other solutions"
bob F.
kingston, ontario
"I am rating service tech Dan Chambers rating as 10. However, my contact with service coordinator has proven to be stressful. Al though I requested a return call from the manager, it has yet to happen."
mr campbell C.
kingston, ontario
"Although I know it was the weekend, it would have been nice to have some clue as to what time of day the technician would be able to come by (e.g. how many visits ahead of mine he would have to make)."
alison G.
kingston, ontario
"Fast and efficent."
danielle A.
kingston, ontario
"Technician is very thoughtful, competent and courteous."
susan F.
amherst island, ontario
pierre S.
bath, ontario
"The technician, Dan, is very professional, friendly and competent. He explained everything to us. He seems to really care."
mr earl E.
amherstview, ontario
"After a visit with our grandchildren & them touching the screen, we ended up with a blank screen. Jesse quickly fixed the problem in about 30 seconds. Since it didn't take him long he said that he would waive the service call fee. He was also prompt, friendly and easily fixed the problem as mentioned. I really appreciated that he did this for us."
susan L.
kingston, ontario
hiteshkuma P.
kingston, ontario
mrs shirley M.
kingston, ontario
"Sales consultant was punctual, very pleasant to deal with, provided information as required."
malcolm W.
kingston, ontario
"Technician explained what he was doing and why, was careful not to mark walls as he carried bags to basement."
julie C.
kingston, ontario
"very knowledgeable and helpful"
robert C.
kingston, ontario
"Friendly, efficient, knowledgeable."
bob M.
kingston, ontario
"Very courteous & knowledgable technician. respectful of my property"
william T.
kingston, ontario
theresa M.
kingston, ontario
"When we called to report that our furnace had stopped working, Terry called us right back and was at the house within 20 minutes. He was super professional, figured out the problem and had us back up and running within an hour. Thank you Terry! PS: I should add, in case Terry is looking for his hat, he left it at our house :)"
susan T.
kingston, ontario
"The technician arrived at the arranged time, was very efficient and provided additional advice."
thelma M.
kingston, ontario
"He came as quickly as possible and found the problem immediately.l"
gerhard T.
kingston, ontario
david sousa S.
perth rd, ontario
"Terry goes above and beyond call of duty."
mr stockley S.
bath, ontario
"We found Jesse to be very Good worker and was always ready to explain what he was doing and why. A good young man."
peter K.
kingston, ontario
sam N.
seeleys bay, ontario
"Great salesperson"
mrs jones-moar J.
amherstview, ontario
"Always a pleasure to deal with Dan"
irene F.
kingston, ontario
"Toby was very respectful and friendly - and explained everything in terms that I, as a senior, could understand. The ultimate approval came from my dog, who is very protective of me, but she behaved as if he was her new best friend, complete with kisses. A first, believe me!!"
tom E.
kingston, ontario
"Jesse was adept at troubling shooting and efficient in providing an effective solution to our problem"
bart P.
kingston, ontario
"Our technician Jesse was very meticulous, clean and pleasant. After watching him perform our annual inspection I am convinced it was one of the most complete inspections ever."
bryan B.
inverary, ontario
"Daniel was excellent at explaining everything throughout the process and answering all of my questions."
mr parker P.
kingston, ontario
"Gas stove working great"
mr raison R.
kingston, ontario
"Dan figured out the problem immediately and resolved it quickly. I believe his name was Dan Mitchell (but not entirely sure of last name)."
steven L.
kingston, ontario
henry A.
glenburnie, ontario
"Because Terry was outstanding. The perfect personality to deal with this sort of issue. Patient professional anmd easy to have ointhe house"
stephen O.
kingston, ontario
"Fast friendly service."
iana H.
kingston, ontario
"Very knowledgeable and thorough, explaining a good deal about the systems that we were unfamiliar with before. His attention to gas fireplace maintenance clearly surpassed any previous service."
chris S.
harrowsmith, ontario
"Jesse seemed very knowledgeable and thorough. great service"
rita D.
kingston, ontario
"I had to take afternoon off and no one came until 630 If you told your Doctor you would be there BETWEEN 2AND 5 AND SHOW UP AT 630 How do you think that would go over Totally unexceptional method of scheduling"
gill G.
kingston, ontario
"Dan was very efficient and answered all my questions. Dan also changed the pipe coming out of the wall as the HRV pipe was too close to the furnace pipe. This issue should have been addressed a long time ago but wasn't and Dan was the only one that ever mentioned it to me and he explained to me what he was going to do to correct this. Very efficient work and very knowledgeable."
mr oliviero O.
kingston, ontario
"-courteous, clean and informative-an excellent rep for your company"
david C.
kingston, ontario
dr sankar S.
kingston, ontario
elizabeth B.
kingston, ontario
"Jesse took the time to listen to my questions and answered them patiently and clearly"
johanna P.
kingston, ontario
"Jesse Handy was punctual, and professional. He gave me his business card right away. He was friendly, and informative. Honestly we felt like he went above and beyond. He was fantastic in that he explained things to us and showed us things that we had never been shown before. He took his time and we really appreciated it. He was very knowledgeable."
greg S.
bath, ontario
"Dan is very efficient and knowledgeable ."
shelley M.
kingston, ontario
edgar G.
kingston, ontario
"He found the issue within minutes."
james B.
harrowsmith, ontario
"TERRY HAMLYN is the best."
don O.
elgin, ontario
"Timely and friendly service."
greg T.
perth road, ontario
wayne K.
kingston, ontario
"Arrived on time, performed the furnace maintenance and was pleasant to deal with"
mrs campbell C.
sydenham, ontario
"Was very thorough and explained everything to us"
dr barber B.
kingston, ontario
"Dan has a quiet, professional and confident air. He works cleanly and efficiently with attention to detail."
scott S.
kingston, ontario
"Jessie took the time to explain everything to me & also offered a demo on how to work the thermostat. I found he was very informative, friendly & very approachable. The best service i ever had."
ms lundell L.
elgin, ontario
"The service itself was excellent. The only minor complaint I have is that I received a voicemail late on Friday afternoon indicating that the Monday appointment would have to be re-scheduled. I could only reach the answering service by the time I got the message. Fortunately, we were able to re-schedule to a mutually acceptable time on Wednesday."
wanda M.
gananoque, ontario
"Dan Chambers explained the servicing procedure, options for service plans, when to change the filters, covered the bottoms of his boots, cleaned the battery residue from my thermostat, and even patted the dogs."
margaret A.
kingston, ontario
"the receptionist said the call would be no charge unless a part had to be replaced. the tech. said it was diagnostic and charged us. we paid but were hurt offended and disappointed. #3 answer depends on what we hear back from you as we were surprised that this would happen so soon after initial cleaning and the fact that he mentioned how we have not taken your maintenance plan (as we told Darren we were thinking about it, and have not made a decision) We are seniors we were very happy with the initial installation in oct 2018, only a year ago"
john K.
kingston, ontario
"Jesse was very professional, explained the process clearly and offered valuable assistance and follow-up."
lucille L.
kingston, ontario
"Always excellent service"
rob and heather L.
kingston, ontario
"The service techs are always pleasant and answer any concerns we may have"
lauren T.
kingston, ontario
"The service was excellent. Jesse explained everything he did, and offered some pointers on energy savings as well."
ken P.
harrowsmith, ontario
"Jesse was VERY thorough, checking EVERYTHING out."
peter B.
kingston, ontario
shaun T.
kingston, ontario
"Dan is simply outstanding: technically very competent; excellent people skills; focused on satisfying the customoer"
daniel T.
sydenham, ontario
"Service was provided On Time & Technician respected our property."
john H.
kingston, ontario
"Terry got right on with the job; it was wiring the HRV to the furnace fan. When completed he took the time to make sure that I fully understood the HRV control unit and how I should use it. I have practiced several times since. Still to come is to find the air-conditioner fluid leak and its replenishment. It is important that Service Experts keep enough fluid aside because the work needs to be done in the Spring/Summer 2020 when there is call for the air-conditioner; by then the manufacturer will no longer be selling the fluid."
cliff S.
kingston, ontario
"Jesse was professional, efficient and very personable."
colin B.
amherst island, ontario
"He did his job"
terence K.
kingston, ontario
"The technician was very high quality and has been working with us for the past three years. The cost for the service call is very expensive and not consistent with the direction provided when I agreed to the monthly payments for annual maintenance."
elizabeth B.
kingston, ontario
"The technician arrived quickly, was very professional and informative."
mrs wrightelaine W.
kingston, ontario
"Because I received excellant service from Terry as well as instructions on batteries."
f&l P.
napanee, ontario
"Knowledge and helpfulness"
daniel P.
sydenham, ontario
lynda S.
kingston, ontario
"Very good at explaining all he found and what he did and any recommendations he made."
geoff G.
bath, ontario
"Technician was friendly and professional. He explained everything he was doing."
muriel L.
kingston, ontario
"I like this service perso . He always explains things well"
tammy K.
kingston, ontario
"I think the repair man could have cleaned the outside of my fireplace glass, he did the inside and told me I would need to clean the outside. Not sure why he just didn't do it."
allison T.
kingston, ontario
"Dan went the extra mile to help us. Could not be more pleased."
susan A.
kingston, ontario
"Good customer service"
mr skorenky S.
kingston, ontario
cindy P.
kingston, ontario
"The technician Jesse was extremely professional throughout the whole visit. He took time to answer all my questions and most importantly knew all the answers. Extremely polite. I never felt like he was in a hurry to get to the next appointment. He was very well versed in the maintenance packages. An all round nice professional guy."
david B.
inverary, ontario
kym F.
bath, ontario
"asked a lot of questions to try to find out the problem with the furnace. also very friendly."
david S.
kingston, ontario
"The sales consultant was very professional and courteous to prepare the estimate onsite. The installation was scheduled promptly within a week after the contract was signed. The installation by the three technicians (names listed below) was clean and efficient with attention to details. Post install cleanup, both indoor and outdoor was done meticulously. A job well done by the B.E.S.T (Brad-Eric-Spencer-Toby) team!"
chris H.
kingston, ontario
"Dan was polite, found a few issues with the way my furnace was set up and fixed them!"
mabyn A.
odessa, ontario
"JESSE GAVE EXCELLENT, COURTEOUS AND KNOWLEDGEABLE SERVICE"
sam N.
seeleys bay, ontario
"Darren was not a forceful sales person. Time will tell though. If he phones me asking if I have made a decision yet, then he will be down graded very fast. Otherwise, he was very nice to deal with."
alexa moore M.
kingston, ontario
"Darren was extremely kind and knowledgeable"
john H.
kingston, ontario
"Terry set about the HRV repair and renovation very efficiently. The leak test of the air conditioner was inconclusive but the test and refill will be tackled in the Spring/Summer. Terry was careful to explain what he was doing and answered my questions."
janice S.
kingston, ontario
"Very helpful at exolaining"
susanne E.
kingston, ontario
"The technician was efficient and polite as usual. Hopefully, the loss of a year's worth of service that I paid for will be made up for this year."
david & susan G.
amherstview, ontario
"Knows products and services well. We have enjoyed working with Toby before. He has a great sense of humour."
ken D.
kingston, ontario
"On time, very efficient."
paul E.
kingston, ontario
"Very quick response time to our service call. Everything taken care of quickly and efficiently. All of my questions answered."
debbie B.
kingston, ontario
"The service expert was courtious, informative did, what I hope a good job.He represented himself in a professional manner, something that goes a long way.."
mr mcnevin M.
kingston, ontario
"terry consistently delivers great service and always takes time to explain any areas of concern in lay terms. He is polite, friendly respectful of our home. We look forward to his bi annual visits."
steven L.
kingston, ontario
"Danneu was very nice and helpful. Price was satisfactory"
david L.
kingston, ontario
"Excellent attention to detail."
paul M.
kingston, ontario
elaine S.
amherstview, ontario
"Your technicians are always extremely friendly, and professional. They always have helpful tips to help keep my furnace and AC running efficiently."
mr knapp K.
glenburne, ontario
"Service tech was informative and thorough"
george L.
barriefield, ontario
"Jesse was the consummate professional"
brian W.
kingston, ontario
debbie M.
harrowsmith, ontario
"On Time, knowledgeable, fixed the issue"
stephen C.
kingston, ontario
bill S.
kingston, ontario
"Everything was explained well and we didnt feel pressured."
william G.
kingston, ontario
"Well informed about product"
michael S.
kingston, ontario
tony D.
kingston, ontario
"Very efficient and knowledgeable"
bruce S.
kingston, ontario
charlotte M.
kingston, ontario
"Dan was very friendly and competent."
betty D.
amherstview, ontario
ms tolley T.
kingston, ontario
"Technician was very thorough, efficient and respectful of my home."
ann S.
kingston, ontario
mary W.
kingston, ontario
"Very polite and punctual"
mike R.
westport, ontario
robert S.
kingston, ontario
"Tech was on toe and quickly did the work and briefed me fully afterwars"
laura R.
kingston, ontario
"Terry was efficient and respectful during the time he was here. He provided some tips on proper ventilation and maintenance as well as some functions on the thermostat."
susan F.
amherstview, ontario
"Did a thorough job in estimating my house's heating and cooling requirements. Answered all of my questions."
alex C.
kingston, ontario
"Service was great but the price can always be better. I feel like furnace inspection is a money grab. Havent had it done in over 12 years and was told its good to go. Why get it inspected every year?"
alex C.
kingston, ontario
"Would have liked a more technical in depth explanation of the options...i.e. mass flow rate calculations, power and wattage requirements, hours for completion, mtbf (mean time before failure) of equipment etc. Thanks."
ruth R.
kingston, ontario
"Jesse H. was friendly, knew what he was doing, and was a problem solver."
andrew H.
kingston, ontario
"Jesse was very thorough in his work."
jayson M.
kingston, ontario
"Terry was very knowledgeable and patient. He answered our multitude of questions clearly and concisely."
richard M.
kingston, ontario
"checking the coolant level for the AC, it was a bit low. instead of topping it up and maybe selling me a new cap, he drained all of the gas, charged me $200 for a leak check that didn't find anything and then $400 to refill the gas."
elizabeth C.
kingston, ontario
"Terry was friendy and went over my bill and explained it to me."
richard L.
bath, ontario
"Service performed to expectations"
mr newton N.
napanee, ontario
"We were very pleased with the service we received."
ian L.
kingston, ontario
"Thorough personable and came early"
carol W.
sydenham, ontario
john C.
kingston, ontario
"The young gentlman was new to us. He introduced himself and took out his blue booties before proceeding into my house. He was ver respectful of his surroundings."
charles H.
odessa, ontario
"Wife and him did not hit it off completely thought he was a little chauvinistic and did not like dogs. Maybe both were having an off day."
shillane L.
kingston, ontario
"Jesse was extremely friendly and courteous. He also went above and beyond what I expected by re-leveling where my A/C unit is located to keep it running T it's optimum capacity."
bob K.
bath, ontario
"Dan went above & beyond in his service call. Was very patient in explaining things to us & very knowledgeable & passionate about his job."
brian H.
amherstview, ontario
"Very knowledgeable and explained things well."
el H.
kingston, ontario
"Very Knowledgeable and friendly. Answered all my questions"
michelle H.
kingston, ontario
"Always arrive at arranged time. Very pleasant and efficient. First time having Jesse service my system and he was extremely pleasant and professional."
mr fobert F.
bath, ontario
"Very Friendly and knowledgeable"
cheryl H.
bath, ontario
"EXCELLENT, that is all i say. Terry spent a lot of time explaining the issues with our almost new furnace and advised what need to be done to correct the issues."
mary C.
kingston, ontario
"Technician was very polite and explained the work he preformed"
sandra N.
kingston, ontario
"Jesse was prompt, very friendly and efficient"
chris M.
kingston, ontario
"Sales consultant was prompt, courteous and professional as were the installation technicians."
nada B.
perth road, ontario
"Jesse was efficient, professional, friendly and personable and easily answered all of my questions!"
mr parker P.
kingston, ontario
"Timing of call, during lunch hour."
lou sinclair S.
kingston, ontario
louise F.
kingston , ontario
"Jesse was very professional, efficient and knowledgeable and provided good tips for the upcoming season."
bill A.
kingston, ontario
"Pricing was quick and easy. Instal was quick and easy"
mr mrs morgan M.
kingston, ontario
enam H.
kingston, ontario
jim S.
verona, ontario
"Dan let us Know he would be a little late. He also took the time show me what to do for cleaning our unit and offered suggestions for me to for more efficient use of the heat pump."
dianne S.
kingston, ontario
"Cheerful thorough and knowledge able"
rob C.
kingston, ontario
bruce S.
kingston, ontario
"Was treated very friendly and professionally when I called into the office. Service was prompt..Dan very courteous and efficient"
bernard H.
hartington, ontario
"Dan is very informed and explains what and why things are or need doing."
dr matthews M.
kingston, ontario
barrie F.
kingston, ontario
"Professional, thorough, knowledgeable, courteous."
shari H.
harrowsmith, ontario
"Toby was very accommodating - first appt conflicted with a surprise drop-in and he got information and then left and came back a week later to discuss option he thought was best for my home."
joanne Z.
kingston, ontario
"Always respectful and thorough"
anna S.
kingston, ontario
"The technician came within the specified time and performed the service quickly."
theresa G.
bath, ontario
"ON TIME AND WORK COMPLETED"
marie D.
amherstview, ontario
"Very professional."
steve R.
bath, ontario
andrew B.
kingston, ontario
miss welsh W.
kingston, ontario
robert M.
kingston, ontario
"Jesse was efficient and professional"
jocelyn P.
kingston, ontario
craig G.
kingston, ontario
"Came in on a weekend for our convenience."
jan C.
kingston, ontario
"Insulation / casing of pipes outside house not finished yet. The work was not performed as I agreed with the Toby Dodwell Service Experts representative. Regarding the corrections, please analyze the photos taken by Toby Dodwell during the follow up visit. This is a new installation and the job is unacceptable. Please specify the deadline for removing defects."
robert S.
kingston, ontario
mrs nickles N.
kingston, ontario
"Dan is very likable, putting people at ease. He does his job efficiently."
frank P.
kingston, ontario
"Very professional"
ms locklin L.
kingston, ontario
"Efficient on time and very knowlegable"
mr henderson H.
kingston, ontario
harry T.
kingston, ontario
"Tech quickly diagnosed problem. Did not have repair part so went back to office and soon returned and made repair."
lloyd W.
kingston, ontario
don t. S.
kingston, ontario
"Because I was very satisfied."
mr w fitz F.
kingston, ontario
"Great service"
mr w fitz F.
kingston, ontario
"Courteous, efficient service"
mark H.
kingston, ontario
"Jesse was every help with tips."
mrs cox C.
kingston, ontario
"Unfortunately there were some booking errors which meant that one work item was not completed .I'm now awaiting another call to rectify the problem."
linda S.
gananoque, ontario
"I was told I would have my new air conditioner in 2 weeks. After calling I was told within a month. They finally sent out an installer who informed me they could not install without moving my gazebo which was permanently attached to my deck."
toini J.
kingston, ontario
"Terry & Jesse were very professional, polite and did an excellent job on the installation. They showed us everything they had done and explained how the new system works."
brenda F.
kingston, ontario
"Dan was very professional, courteous and very knowledgeable. He took the time to answer all our questions and gave us advice on how to make our home more energy-efficient. I highly recommend Service Experts for heating and A/C."
cliff S.
kingston , ontario
"Jesse was friendly, helpful and very professional."
paula K.
kingston, ontario
cindy P.
kingston, ontario
"Dan was extremely professional from the second I opened the door and him introducing himself and handing me his card throughout the whole process. He took the time to answer all my questions, I never felt like he was in a rush or my questions werent important. He provided lots of tips on heating and cooling. Extremely knowledgeable on the epquipment we had."
cheryl K.
kingston, ontario
"The technician was very professional, arrived on time, and reviewed helpful operational tips for the air conditioner"
stephen F.
kingston, ontario
"I was given a window of between 10 am and noon for the service call. By 12:05 pm the technician had not arrived. I called the office and was told he would be here by 1230pm. Technician did not arrive until 1:15 pm."
josh A.
kingston, ontario
daniel R.
kingston, ontario
"The technician was helpful and professional"
barbara A.
kingston, ontario
thomas N.
kingston, ontario
"Terry and his assistant Darren did a thorough inspection of the Air Conditioner and explained to me the deficiencies that may require updating the unit at a future date if the efficiency of the air conditioner is not satisfactory. Both of them were extremely courteous and were able to answer my questions."
william S.
kingston, ontario
"Complete. competent, friendly, informative and timely service. Technician went the extra mile to ensure the system is good for another season's service."
irene M.
kingston, ontario
"Jesse answered all my questions, very efficient and respectful."
gary B.
kingston, ontario
"Explained his service very clearly. Was knowledgeable."
mr cattermole C.
kingston, ontario
"Dan was very thorough."
linda L.
wolfe island, ontario
"Efficient and friendly service."
paul M.
kingston, ontario
"When installed we were never told we had to change filters every two months on a rental unit. We were upsold a maintenance package and told we had to do no maintenance because the package included everything. Now we are being charged for a service call to change a filter and told it was our responsibility. We feel misled and scammed."
carol R.
howe island, ontario
"Terry was personable and very thorough in servicing our system."
sharon B.
kingston, ontario
"Excellent in all respects as always!"
david T.
kingston, ontario
"Prompt arrival on time and knowledgeable."
john Y.
kingston, ontario
"Dave was extremely professional. I appreciate the way he takes time to explain all the technical aspects of the visit. He offers great tips and advice."
mr yates Y.
kingston, ontario
"Very thorough and helpful with questions"
mary B.
kingston, ontario
"Terry is always efficient, friendly & answers any questions we have about the equipment."
gillian A.
kingston, ontario
"Work was completed within the time window allotted. The technician was friendly and respectful and offered additional information about my system which was helpful."